We purchased a sofa in FV Watfrod Century Retail Park. Anthony was very helpful, explained all the options available to us. We felt like we mattered. I waited specifically for him to be available, bec... See more
Location
Switch locationCentury Retail Park, Dalton Way, WD17 2SF Watford, GB
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My friend and I visited the Watford branch yesterday, as my friend is looking for sofas in a specific colour red. We were looking through the fabric swatches and was greeted by Lucy (Lucinda) asking... See more
Fal (Watford store) was fantastic. I went in looking for a bad and mattress and found exactly what I was looking for. Fal stayed around at a good distance so I could browse without feeling pounced on,... See more
we were able to deal with the same person (Anthony in Watford) throughout, when I initially visited on my lunch break then when I came back with my husband to choose a mattress. he talked us through e... See more
Company details
Contact info
Century Retail Park, Dalton Way, WD17 2SF, Watford, United Kingdom
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Had someone come out to look at…
Had someone come out to look at recliner said nothing wrong. I said so why when I fully recline did it push me off seat and chair fell on top of me.
FV called today and said nothing wrong with it so just sit back and relax. How can you relax when chair could fall on top of you.
Worst company ever. Still don’t want to sit on it

Reply from Furniture Village - Watford
Very polite and helpful staff.
Very polite and helpful staff.
Her name was Mira and she was very helpful
Excellent customer service
Excellent customer service. Fal was exceptionally knowledgeable, helpful and very pleasant to deal with
Thank you Ania @Watford
Ania who served us was great
Very friendly and did everything possible to move a smooth easy process
Thank you!
Helpful customer service and delivery…
Helpful customer service and delivery team.
Delivery and assembly were quick polite and efficient
Warm atmosphere and friendly staff
The staff (Mira) was exceptionally…
The staff (Mira) was exceptionally helpful, nothing was too much for her. She was patient, courteous, polite and very professional. She answered all our questions and was very knowledgeable.
We were very happy to deal with her.
Mira was very helpful and lovely to…
Mira was very helpful and lovely to help me thank you
Excellent Service
The layout of the store making items easy to locate and view. The assistance of Lucy who could not have been more helpful and friendly.
Mira was very helpful in explaining…
Mira was very helpful in explaining furniture options and prices, including discounts. No pressure was put on us to buy anything and we were very happy with the whole approach. We found Mira to be very professional and she gave us excellent customer service. Thank You Mira
Paul and Tamara
Great experience
Great experience. Falguni was very helpful. We are ended buying a lot more due to her help.
Issue with chair
I spoke to a young man called Billy who assisted us with a problem with one of are chairs we had delivered from Furniture Village. He guided me through what to do and was very helpful and patient
Very relaxed visit
Very relaxed visit, given time to browse without pressure. When we were ready our salesperson was there and very helpful, nothing was too much trouble.
very impressed with our sales lady
Ania.
Thank you 😊
Very happy with the service as an ex…
Very happy with the service as an ex employee .Veera and Ash as always very helpful looking forward to receving our new dinning furniture.
Received excellent service from Lucinda…
Received excellent service from Lucinda who couldn’t have been more helpful.
The sale person was very helpful…
The sale person was very helpful knowledgeable and professional
Purchased several items from furniture…
Purchased several items from furniture village in which we were provided excellent service from Raj in the Watford store. High recommended this store with the high range of options and highly accommodating staff.
Excellent service from both aim and…
Excellent service from both aim and veera - both extremely helpful and polite
Lucy was great and very helpful and…
Lucy was great and very helpful and patient
Ania was absolutely amazing
Ania was absolutely amazing, her service was outstanding from start to finish I’ve never felt so comfortable and relaxed when buying a product.
She gave me so much time when I needed to make sure my measurements were correct, she spent about 2 hours with us, and they was the best 2 hours of customer service.
Thank you so much and such an amazing personality.
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