Furniture Village - Watford Reviews 

Went to FV quite late last Saturday, my wife wanted to see a sofa that she had seen on line.
Anthony the salesman soon came to help and was very helpful but without being pushy in anyway, very professional throughout.
Ended up buying a sofa and tub chair.
Charming character and a pleasure to work with.
Each, his boss was also very pleasant and after a little persuasion, added a couple of cushions at no extra charge, thank you both and we look forward to receiving the goods.

Furniture Village (FV) – Delayed Order 2091AF421 and Poor Communication
The sales representative at the Furniture Village Watford branch advised that delivery would take approximately five weeks, although the written contract stated a timeframe of five to seven weeks. In reality, the order was not completed until nine weeks after purchase.
While Furniture Village acted as the retailer and accepted the order, the armchairs themselves were manufactured by a subcontracted company engaged by FV.
Communication throughout the process was extremely poor. Once the order exceeded the seven-week timeframe, I attempted repeatedly to contact an appropriate person to discuss the delay. This resulted in several days of unfulfilled promises that someone would return my calls, yet no one did so.
Using publicly available information obtained from Companies House, I submitted a formal complaint to David Ayers, Operations Director at Furniture Village in Slough. I did not receive a direct response to my letter. Instead, an email apology from FV was eventually received on the day the items were finally delivered.
The FV delivery depot in Dartford arranged three separate delivery bookings, each with a promised delivery window of 7:00am–10:00am, using an automated tracking system to provide progress updates. However, FV later admitted that on two of those occasions the items had not even arrived at the depot and had effectively been “lost” within their system.
When delivery finally took place, the delivery team themselves were professional, courteous, and efficient, assembling the furniture promptly and without issue.
Furniture Village clearly needs a dedicated and published escalation contact with the authority to resolve issues outside normal day-to-day customer service procedures. The absence of such a contact resulted in considerable time being spent attempting to reach multiple individuals with little or no outcome. In addition, FV should improve staff training in customer service, accountability, and ownership of customer enquiries.
As a result of this experience, I now have concerns regarding the reliability and responsiveness of any aftercare services Furniture Village may provide in the future.

Very happy with the mirror I purchased and looking forward to receiving my new mattress. Ania was very helpful 😊

Waiting to hear about the order delivery date

I was looking for a new mattress and had zero experience on where to start so I needed support on what to look for - Raj was incredibly helpful, knowledgeable and respectful of my individual needs and circumstances. I felt listened to and consulted thoroughly to find my dream mattress! Thank you Raj! Incredible customer service.

The staff were helpful and not pushy.

Ania was absolutely fantastic throughout the whole furniture buying process. She was friendly, knowledgeable, and incredibly helpful in helping me choose the right pieces for my home. She took the time to answer all my questions, offered great advice without being pushy, and made the entire experience smooth and enjoyable. Her customer service was outstanding, and I really appreciated her patience and attention to detail. Thanks to Ania, I found exactly what I was looking for. Highly recommend!

Raj very nice guy and gave us enough time and explained well

We were served by a lady (forgot name) at Watford store and the experience was great. We went there to purchase Dining table, chairs and 3 seater recliner sofa. I love the range they have in all those categories and the lady was very polite and knowledgeable. She guided and explained us about different variations and suggested the best for us in good price.

I would recommend this because it’s value for money and professional service

Ania was very friendly and helped me to make the best decision when buying my new furniture.

We had a great experience at Furniture Village in Watford.

We were served by Ania and she was great. We came in to look the first time and also when we purchased the sofa she read the person assisting us. She was very imformative and showed us all the options we had. Thank you.

Anthony was very knowledgeable and helpful
when we came into the store with an enquiry about one particular settee.JG

Good efficient service without feeling pressurised.

Very helpful

Super friendly and helpful, FAl helped me get exactly what I wanted. Great to be able to see the colours in person

Finally got our problem resolved hopefully.

This company have NO after sales care.
I purchased a very expensive bed and headboard, but it is almost impossible to make the bed with a fitted sheet as the mattress is so tight into the corner of the headboard (which has sides (wings) when I spoke to the care department AND the salesperson AND the store general manager, I was told that I have to pull the mattress out, then put the sheet over and then push the mattress back. The bed is 6' x 6'6" and I am 80 years old, I can just about put a regular sheet on the main part of the bed never mind pull the mattress out.
They are not interested in helping and the the GM told me I should have checked this when I bought the bed!!!!!!!!!!!, completely unacceptable, would NEVER buy from them again. Going to take them to Trading Standards.

Sales consultant was attentive and gave good information on products

Excellent service and kind helpful staff, especially the gentleman Taz who was patient and informative, thank you so much.