Fushi Wellbeing Reviews 

361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting how they deliver excellent results for skin and hair. Many appreciate the pure, natural ingredients and the luxurious feel of the items. Reviewers frequently highlight the exceptional customer service, describing staff as helpful, knowledgeable, and friendly, often going the extra mile. Communication is noted for being prompt, courteous, and efficient, with issues resolved quickly, and packaging is frequently mentioned as beautiful and secure. However, some customers experienced issues with delivery, reporting longer than expected shipping times or lost parcels, and occasionally received items that were broken or had compromised seals upon arrival. A few other people also felt that customer service was occasionally unhelpful, citing instances of unanswered emails or a lack of transparency regarding product information.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the pure, organic... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are polite,... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products, with... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt and helpful replies to... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too... See more

Rated 5 out of 5 stars

Fushi products are elite. The packaging is beautiful, the service is warm and personal. I use the eye cream, face wash, face cream and the herb shampoo and conditioner. Having tried endless alternativ... See more

Rated 5 out of 5 stars

Although the initial order, a glass bottle of aloe vera juice, arrived broken due to poor packaging by Amazon, the experience with Fushi's customer service was amazing. I contacted them and spoke with... See more

Rated 5 out of 5 stars

Fabulous products and good quality ingredient's. I have ordered several times from there range and particularly like the oils and cherry lip oil is my latest purchase. I have recently brought the skin... See more


Company details

  1. Health and beauty shop
  2. Health food shop

Written by the company

We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(361)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fushi Wellbeing I’ve found to be…

Fushi Wellbeing I’ve found to be quality products, that I have been using for skin & hair with the add benefit of being reasonably priced compared to equivalent skin/ hair products. Did have an issue with one of the items that was delivered to be broken and because most of their products are in glass bottles which I feel is another sign of quality. After following up with them from their website and sending a few photos of damaged item which was done in transit they replaced it straight away. Can’t recommend trying their products enough.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Products, amazing prices

This is such a wonderful company. The products are extremely high quality, organic, sustainable and ethical and the prices are very reasonable because they are not a greedy brand. The oils are safe, gentle, pure & luxurious on the skin and I noticed a difference immediately. I had a question and they responded immediately with such good advice. The founders are high value individuals. I genuinely wish I had found this brand years ago.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Fushi is one of the few companies that…

Fushi is one of the few companies that have integrity, offer affordable high quality products and at their heart a deep desire to help people. Don’t hesitate to order from them, they deserve the business but you will also get the best supplements at an excellent price point . If you need clarity on any products they are incredibly helpful just reach out as they will respond with great advice. Highly recommend!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Judged way too early!

What started off as an unsure verdict, has turned into an extremely pleasant experience. I ordered some products from Fushi, and at first thought I had been given a faulty product. When I emailed regarding my problem, my complaint was handled perfectly by very kind staff who were very prompt to not only resolve the issue at hand by sending me a replacement for free, but also went the extra mile to inform me on how and why the product is the way it is. I must say the quality level of the service and products provided have blown other companies out the water! If you are looking for a trustworthy company to source your skincare products, this is it!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Positive response

I wrote for advice to Fushi on behalf of my grandson.Their response was very quick helpful and positive.We shall be taking up the advise and recommendations given .What a delight it was to receive their feedback.Thank you Olive

29 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service! I forgot to add a product onto my order - the next day they sent me a payment link and I didn’t need to pay the extra delivery…. Looking forward to trying my oils x

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

It’s my 1st order with Fushi, I can say with certainty it won’t be my last. I had a welcome offer with code which I didn’t present effectively. I emailed to explain, the speed of reply instantly gave me confidence, customer service is second to none, Greeshma Veena arranged the discount and refunded directly to my account. The communication was courteous, friendly, thoughtful and completed within less than an hour, this is what excellent customer service looks like plus I felt valued, (this was totally my own fault) thank you, can’t wait to use my products.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company - Amazing quality

Been a long time a buyer of their Organic Coconut Oil which is unfortunately now delisted...i sincerely hope they put it back to their list soon!!

Thank you for the quality of your products!

1 October 2025
Unprompted review

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