Fushi Wellbeing Reviews 

361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting how they deliver excellent results for skin and hair. Many appreciate the pure, natural ingredients and the luxurious feel of the items. Reviewers frequently highlight the exceptional customer service, describing staff as helpful, knowledgeable, and friendly, often going the extra mile. Communication is noted for being prompt, courteous, and efficient, with issues resolved quickly, and packaging is frequently mentioned as beautiful and secure. However, some customers experienced issues with delivery, reporting longer than expected shipping times or lost parcels, and occasionally received items that were broken or had compromised seals upon arrival. A few other people also felt that customer service was occasionally unhelpful, citing instances of unanswered emails or a lack of transparency regarding product information.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the pure, organic... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are polite,... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products, with... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt and helpful replies to... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too... See more

Rated 5 out of 5 stars

Fushi products are elite. The packaging is beautiful, the service is warm and personal. I use the eye cream, face wash, face cream and the herb shampoo and conditioner. Having tried endless alternativ... See more

Rated 5 out of 5 stars

Although the initial order, a glass bottle of aloe vera juice, arrived broken due to poor packaging by Amazon, the experience with Fushi's customer service was amazing. I contacted them and spoke with... See more

Rated 5 out of 5 stars

Fabulous products and good quality ingredient's. I have ordered several times from there range and particularly like the oils and cherry lip oil is my latest purchase. I have recently brought the skin... See more


Company details

  1. Health and beauty shop
  2. Health food shop

Written by the company

We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(361)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service with…

Excellent customer service with Greeshma from Fushi. Greeshma was quick to respond to my question and very informative; giving me confidence in buying from the brand.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

My Appreciation

Much appreciated fast response time via email when I needed support in clarifying my query and asked questions highlighting what I was not sure about.
Greeshma Veena as Fushi's Wellbeing customer support agent acted on my query email she received very quickly, which in turn showed me that my opinion matters. As the customer she made me feel valued.
Greeshma was able to deliver excellent customer service beyond my expectations, thus added a personal touch to the service experience.
She left a positive impression and increased my loyalty as Fushi's Wellbeing as the new customer.

It left a positive impression and increased my feel good factor as in customer loyalty.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. My discount. Voucher didn’t arrive in my email so I paid full price, it finally arrived so I emailed in and asked if it could be applied retrospectively. It was no problem and done with a hitch.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Everything was very smooth, fast delivery and awesome post sales service. The products are always very good

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I am a new customer and am extremely pleased with the rosehip oil and free hair oil sample. I will definitely be buying these product again.
The service was excellent too!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Great products, Great Service!

I have been using the Morninga Oil for months and I adore it. It is all I ever use on my face/body. Also the customer service is some of the best I've come across. Responded fast and was so helpful.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Products & Service Above & Beyond

I have been using Fushi products for around a year now but usually purchasing via the large online retailer we've all used for convenience. I love their Carrot Oil, Castor Oil, Vitamin E Oil and the Enzyme Facewash but ordered my latest order directly with Fushi as I'm making a conscious effort to go direct of late. I had some feedback on a product packaging change that I contacted Fushi about, it was important to me, they explained why they'd made the change which I understood but still felt it didn't benefit the product, fully expecting them to say 'thank you, but..' However, they thanked me for the feedback, said that others had said the same, that they were looking into whether they can reverse the change or another solution and just went over and above what I could have ever imagined. In a time when service is rapidly declining it bowled me over, they've resolved the issue I contacted them about so I'm happy as Larry. I will certainly no longer use the middle man as I'm certain that had I fed back to them, I wouldn't have had the genuine response that I received from Fushi. I recommend Fushi products, you can also choose free samples when you shop so you can try before you buy, the delivery is swift and well packed, and customer service that is genuine.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

I love Fushi!

I've been a customer of Fushi for 6 years now. All their products are high quality, and I really appreciate the company's ethical, environment friendly values. Very importantly, the customer services is excellent - speedy, friendly and helpful!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Best products ever

Best products ever! Environmentally friendly and human friendly! I have been using their products for years and have never been disappointed.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Fushi

I sent an email today to fushi about a concern i had with my account, within minutes it was sorted and so helpful and kind.
Im loving the product (menoharmony) that ive been using. Despite being on hrt i feel my dose isnt high enough and while im on a long waiting list, im using fushi menoharmony, and feel its really eased some of my symptoms, especially brain fog. Would recommend this product for those in need. But really like the ethics of fushi so when my budget allows or when in need of a supplement I have in past, and now use them. WOULD HIGHLY RECOMMEND!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from Fushi

Great customer service from the Fushi team and Greeshma is always so very helpful, they always are very helpful and respond quickly to any questions.
They have some great quality organic products, good value for money and come in eco friendly packaging.
I have so far tried a few different oils like Rosehip oil, Calendula oil, Muscle & Joints oil, Castor oil, Pomegranate oil, Neem oil, Raspberry seed oil, Jojoba oil and their Biovedic face wash which is lovely, you only need a very small finger tip and it lasts ages.
They are all lovely and work brilliantly with your skin in different ways, leaving my skin glowing and soft.
I'm looking forward to trying some new products.
I love their products and they are all natural and Biovedic recipes.
I have recommend their products to my family and friends to try.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love fushi’s products and…

I absolutely love fushi’s products and their customer service is outstanding! It’s the only company I go to now for my oils. My favourites are jojoba oil, caster oil and radiance face oil. They leave my skin super hydrated all day long and not greasy at all my skin soaks it up not long after applying. Thank you fushi for all you do I am so grateful🙏🏻 all of your hard work doesn’t go unrecognised😇💖

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality products

Great quality products; fair prices; prompt efficient service and customer support. Well done, Fushi ⭐️⭐️⭐️⭐️⭐️😍🥰❤️

8 August 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love Fushi products and…

I absolutely love Fushi products and their ethos. I am working my way through them but have my firm favourites being Caster Oil, Organic Shea Butter and many facial oils. Now buying for my teenage daughter. The costumer service is prompt, polite and caring. I would like to personally thank Greeshma Veena for her kind email and generosity in sorting something out for me. Huge thanks to you all.

6 August 2025
Unprompted review

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