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Fusion Motors Reviews 

329
•
TrustScore 4.5 out of 5

4.3

Used car dealer
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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and sales representatives for their genuinely helpful attitude and efficient buying process. Reviewers often note that the customer service is exceptional, making vehicle purchases completely smooth and straightforward from start to finish. People purchasing cars also mention the great selection of vehicles available on site. However, some customers also noted unexpected mechanical faults, missing documents, and various issues regarding the actual condition of the vehicles upon delivery. A few other people similarly felt that certain staff members were rather unhelpful, pushy, or unprofessional during their appointments.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful and professional service... See more

Service

Clients share positive opinions on service, noting that staff members are friendly, professional, and... See more

Product

People report ambiguous experiences with product, reflecting highly polarized opinions among reviewers. While... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and honest staff who guide... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While some reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Fusion motors team . everything was smooth and professional from start to finish.Nothing was too much troubleRealistically priced vehicles and no hard sell. The car I bought w... See more

Rated 5 out of 5 stars

This is the 4th vechile I have purchased through fusion in grays. Every time Doug has been the sales representative and he has gone far and beyond to make sure everything run smoothly and leaving myse... See more

Rated 5 out of 5 stars

Went to purchase a skoda and ended up purchasing a vey high spec voltswagon tiguan allspace. Doug was honest and open at all times whilst viewing the vehicles.the purchase went smoothly from start to... See more

Rated 5 out of 5 stars

I dnt know where to start with. First i was bit worried about my daughter car i was buying from them it was Audi a3 2018. There were few cosmetic stuff which i pointed them out and it was all sorted i... See more

Company details

  1. Used car dealer

Written by the company

Fusion motors started its journey as a family business back in 2011 with great passion for cars. Based in Essex, we have supplied quality used cars to customers across the country for many years. Convenience is key as a vehicle owner, which is why we strive to provide anything you could possibly need throughout your time as a driver. Once you find the vehicle of your dreams, we can offer you a flexible finance plan with minimal deposits, low monthly payments and APR. We're here to make sure that your car spends most of its time on the road and as little time as possible in the garage. So, all our car comes serviced up to date, minimum 6 months MOT, 12 months AA breakdown cover, Free HPI checks, Free mileage checks, 75-point mechanical checks including all cars PDI inspected. We prepare all our cars to the highest standard to meet expectations of most demanding customers. Explore our services and stock online or pay us a visit in person. It's very easy to reach us, we are in Purfleet on the London Road. Our forecourt can be accessed from all the vital transport links; including the A13, A12, and the M25 (you can find us just fifteen minutes from Junction 30/31). Simply enter our RM20 3LL postcode into your Sat Nav or call us on 01375 470194 / 01375 511 114 for directions or to discuss any vehicle you are interested in, and we'll be happy to help. If you are unable to make it to view a prospective vehicle then why not ask for a personalised walk-round video.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

329 reviews

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4.3

All reviews

(329)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

I found my dealings with Fusion motors…

I found my dealings with Fusion motors to be simple and efficient, AK was patient and helpful and answered all my questions, he helped me with with some other enquiries and assisted me in getting new tyres for my new car. Excellent customer service would highly recommend

21 July 2026
Unprompted review

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