I had an easy time submitting my claim, although I took so much time trying to retrieve documents! A little bit of going back and forth but all my mistake as I could not locate my documents. Fabian Y... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer care is very helpful. But I was forced to speak to AI bot before I could reach the customer care. and then explain the same thing to the customer care officer. If your bot is not complet... See more
Company replied
Enquired about whether my helper's insurance covered trips to Malaysia and was promptly clarified by Chris that it was. Thankful for the prompt reply which shaved off concerns about getting another tr... See more
Company replied
Had to purchase out insurance n also to get the start date bring forward . Platform require 3 working days n so we rang the service hotline . Mr harbor Singh took our call n said will make the adjust... See more
Company replied
Company details
- Insurance company
- Accident insurance company
- Disability Insurance Company
- Personal Insurance Company
- Term Life Insurance Provider Company
Written by the company
FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Contact info
6 Temasek Blvd, #18-01 Suntec Tower, Four , 038986, Singapore
- www.fwd.com.sg
4.1
Great
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to apply
It was easy to apply for travel insurance even on the day before my trip commenced.
2 December 2024
Unprompted review
Reply from FWD
Hi Rozilawati,
Thank so much for the 5-star rating and awesome review!
We're truly delighted for the trust. We try hard to provide the best possible service and products to our customers. FWD believes that insurance should be simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Again, thank you and have a fantastic day! :)
Sincerely,
Customer Engagement Team
1) FWD app not working at all 👎🏻👎🏻👎🏻
1) FWD app not working at all 👎🏻👎🏻👎🏻
2) end up bought from browser page, but tried at least 5times only successfully buy it. Stuck several times at / before payment screen
3) No way to keyin friend ref code
4) friend cant even able to retrieve the referral code
5) not even could copy the friend referral
Code to share with friend. Then whats the point to have this up?
30 November 2024
Unprompted review
Simple renewal process
25 November 2024
Reply from FWD
Hi Winder,
We truly appreciate your 5-star rating and positive feedback.
Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Thank you once again and cheers to an awesome day! :)
Sincerely,
Customer Engagement Team
Great experience
Easy to understand and navigate through the whole application.
26 November 2024
Unprompted review
Reply from FWD
Hi Cheryl,
We want to thank you for the kind words you have shared in this review.
At FWD, we are in a mission to change the way people feel about insurance, and believes that insurance should be simple, direct and reliable - as the way it should be. We are so glad that you see our efforts in making this mission possible.
Feel free to contact us for any assistance that you may require and we'll be happy to help you.
Thanks once again and have a lovely day!
Sincerely,
Customer Engagement Team
Best promotion rates
Easy to understand. Easy to process. Good promotion.
23 November 2024
Unprompted review
Reply from FWD
Hi Low,
We're glad to receive such lovely feedback and 5-star rating from you.
We are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track. Thank you so much for your support and for trusting FWD with your insurance needs.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Keep safe and have a wonderful day!
Warm regards,
Customer Engagement Team
Reply from FWD
Hi Peter,
Thank you so much for your positive rating!
It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an amazing weekend ahead! :)
Warm regards,
Customer Engagement Team
Well Done FWD
Grace was very prompt, clear, friendly and positive in answering all my enquiries. Well done FWD. Positive call experience.
20 November 2024
Unprompted review
Reply from FWD
Dear Hiong Tan,
Thank you so much for the 5-star rating and your kind appreciation to the service rendered by Grace.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful day! :)
Sincerely,
Customer Engagement Team
Easy, clear and efficient process
The domestic helper insurance terms and benefits were clearly explained and the policy wording was available for download prior to purchase. The process of purchasing from FWD Insurance was straight-forward, fast and efficient. (This was unlike NTUC Income insurance's purchase process and customer service which was very problematic for me and unhelpful and which I eventually abandoned after 2 days of frustration.)
19 November 2024
Unprompted review
Reply from FWD
Hi G Khoo,
This beautiful review from you made us smile today, thank you so much!
You are far too kind to spend some of your precious time writing about your positive experience with us. We are truly lucky to have a great customer like you who is generous with compliments that are motivating to our team.
Thank you so much for your continuous support and for trusting FWD with your insurance needs. Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Cheers to a wonderful Friday!
Sincerely,
Customer Engagement Team
Easy user friendly and best price.
18 November 2024
Unprompted review
Reply from FWD
Hi Kim Huat,
We're thrilled to know that we have a very supportive and satisfied customer in you! :)
More so, we're thankful that you took the time to share your positive experience with us. Rest assured that we will continue to strive for excellence in everything that we do.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Have a lovely day and stay safe!
Sincerely,
Customer Engagement Team
FWD insurance
Exceptional services rendered from Razim in resolving my issues.
16 November 2024
Unprompted review
Reply from FWD
Hi Sylvestkoh,
We're delighted to read your lovely feedback.
Thank you for taking the time out to share your experience with us— we will pass on this compliment to Razim. We're ecstatic that we have his on our team, but we also count ourselves lucky for having customers like you. :)
We sincerely appreciate you for choosing FWD. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an awesome day! :)
Sincerely
Customer Engagement Team
Very fast and efficient service…
Very fast and efficient service provided by Mr Al Amin on my request.
14 November 2024
Unprompted review
Reply from FWD
Hi Mohamed Azad,
Thank you for the 5-star rating and your kind appreciation to the service rendered by Al Amin.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Looking forward to serving you again in the future!
Wishing you a wonderful day! :)
Sincerely,
Customer Engagement Team
Grace is patience to listen to my…
Grace is patience to listen to my enquiries & search information upon any information which she yet to know.
She is humble.
15 November 2024
Unprompted review
Reply from FWD
Hi Iris,
We're grateful and thrilled to have received your generous feedback for our dear Grace!
This compliment is truly motivating to her and the rest of our team as we strive towards service excellence. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice!
Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too!
We wish you a fantastic day ahead! :)
Sincere regards,
Customer Engagement Team
Reply from FWD
Hi Zeenath,
We want to thank you for rating us 5-stars and leaving this kind review.
It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward.
Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us.
Cheers to an awesome weekend ahead! :)
Sincere regards,
Customer Engagement Team
Very prompt and thoughtful follow up
Very prompt and thoughtful follow up. As I had missed the first email response and the extended promo code due to a technical difficulty I encountered initially, Amin called to inform he’ll be sending a replacement code before doing so, such that I won’t miss it again. Appreciate the extra mile.
13 November 2024
Unprompted review
Reply from FWD
Hi Tan Qinci,
We're grateful and thrilled to have received your generous feedback for our dear Amin!
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice!
Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too!
We wish you a fantastic day ahead! :)
Sincere regards,
Customer Engagement Team
can't edit my personal info.very bad.
12 November 2024
Unprompted review
Reply from FWD
Dear Nam Hing Ng,
Thank you for sharing your feedback with us and we sincerely apologise for the inconvenience and frustration you have experienced.
We would like to look into your feedback and see how we can help or further address the matter.
We'd appreciate if you can drop us an email to contact.sg@fwd.com with your policy details and attend your concern at the soonest.
We look forward to hearing from you.
Warm regards,
Donna
Customer Engagement Team
Chris is a helpful person and with his…
Chris is a helpful person and with his patient and clear explanations
12 November 2024
Unprompted review
Reply from FWD
Hi Kelly,
Thank you for the 5-star rating and your kind appreciation to the service rendered by Chris.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Looking forward to serving you again in the future!
Wishing you a wonderful week! :)
Warm regards,
Customer Engagement Team
Website is too hard to reach,keep…
Website is too hard to reach,keep searching on price and took us more than 1 hours to purchase the product
11 November 2024
Unprompted review
Reply from FWD
Dear Seah Yam Seng,
We're sorry to learn on the unpleasant purchasing journey and thank you for sharing your feedback with us.
This will be shared to our team for them to look into and hopefully prevent similar experience moving forth.
If you need assistance, feel free to connect with us and our team would be more than glad to help you.
We appreciate your patience and for choosing FWD.
Stay safe and wishing you a pleasant week ahead.
Warm regards,
Donna
Customer Engagement Team
Didn't receive policy
I recently bought a FWD product but didn't receive my policy via email for 2 days ! I called the customer service and after emailed to FWD about the 'missing policy', Aisyah attended to my case promptly and help to retrieve and attach my policy to me. It's was a relief as I was worry why FWD didn't email the policy to me despite payment being made to FWD. Thanks Aisyah for the prompt action to resolve customer concern.
Henry Kwok
4 November 2024
Unprompted review
Reply from FWD
Hi Henry,
We're grateful and thrilled to receive your generous feedback for our dear Aisyah!
At FWD, serving our customers is our utmost priority. This compliment is truly motivating to Aisyah and the rest of our team as we strive towards service excellence.
We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Once again, thank you and wishing you a beautiful day! :)
Sincere regards,
Customer Engagement Team
Change in Particulars
Grace resolved my issue very effeciently professionally and in a timely manner.
1 November 2024
Unprompted review
Reply from FWD
Hello Kalai,
Thank you for the 5-star rating and your kind appreciation to the service rendered by Grace.
We are glad to know that you got the help you needed. Compliments like these are truly motivating to the team as we strive towards service excellence!
Thank for choosing FWD and taking the time to share your pleasant experience with us on Trustpilot.
Wishing you a wonderful day ahead!
Sincerely,
Customer Engagement Team
Courteous and patient customer service executive
Spoke to Al Amin as I cant submit a travel claim online. He's patient and gentle to explain there's a system glitch and advised me to submit by email instead. He follow up with an email instruction on how to save the FWD policy document without using the password to open a document. Keep up the good work and attitude.
1 November 2024
Unprompted review
Reply from FWD
Hello Jen Kee!
We are truly grateful and delighted to have received your heartwarming feedback for Al Amin.
Feedback such as this is truly motivating for Al Amin and the entire team as we strive towards service excellence. Thank you for choosing FWD and taking the time to share your pleasant experience with us on Trustpilot.
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Have a lovely day ahead!
Sincerely,
Customer Engagement Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.