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FWRD Reviews 583

•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the helpfulness and professionalism of the support team. Many people are impressed with the super fast shipping and efficient delivery, even for international orders. Reviewers also appreciate the quality of the products received, often finding them to be as described or even better than expected. However, some customers also noted issues with orders, such as items being lost in transit or facing absurd verification processes that put orders on hold. A few other people also felt that the pricing could be high, particularly regarding delivery charges or unexpected sales tax.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient shipping,... See more

Product

Reviewers mention positive feedback about product, often praising the amazing selection, quality, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process easy... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers praising great prices,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as top-tier, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer service I've ever received. Phenomenal customer service support. As a new shopper I signed up for emails & texts but hadn't received my code for the 15% discount. No problem. They applie... See more

Rated 5 out of 5 stars

I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly with... See more

Rated 5 out of 5 stars

Top 5 reasons for doing business with FWRD. 1. Great Selection. 2. Super Fast Shipping. 3. Excellent Return Policy. 4. Short wait times when calling. 5. Customer Service is Superb (rare th... See more

Rated 5 out of 5 stars

I can say with confidence that FWRD and Revolve are the two best sites in the field, without question and across every metric — from pricing to shipping and customer service. I shop online extensively... See more

Company details

  1. Shopping & Fashion

Written by the company

Official page of www.FWRD.COM Follow us on Twitter! www.twitter.com/FWRD

Contact info

  • Edwards Road 16800, 90703, Cerritos, United States

  • www.fwrd.com

4.3

Excellent

TrustScore 4.5 out of 5

583 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scammed me on 650$

Scammed me on 650$. The package was delivered damaged, I returned it and they refused to refund me, saying that they were sorting things out with the shipping company. It's been a month now, and they're telling me to sort things out with the bank and get my money back through them. A direct violation of US consumer rights. I don't recommend dealing with this company.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Out of stock item!

I already filled this out once before, but i received an email stating the Simon miller hold beep beep skirt was back in stock for my daughter. I was able to get it to her for her 32st birthday and she is so exciting to wear it for the festivities! Thank you! Very happy that we were able to surprise her!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Enamored

It was packed perfectly and was exactly what I expected! The fragrance is subtle but beautiful.

22 May 2025
Unprompted review

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