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FWRD Reviews 582

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TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the phenomenal and superb customer service they received. Customers often highlight the impressively fast and efficient delivery, with many items arriving sooner than expected and well-packaged. People are also very satisfied with the quality of the products, finding them to be genuine and even better than anticipated. However, some customers also noted issues with the ordering process, including absurd verification requests and problems with order tracking or non-delivery. A few other people also felt that the packaging was excessive and wasteful, and some experienced high delivery charges.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, often praising the amazing selection, quality... See more

Order

Customers had ambiguous experiences with order, with some reporting issues such as orders being lost in... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising competitive pricing, finding items... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as top-tier, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer service I've ever received. Phenomenal customer service support. As a new shopper I signed up for emails & texts but hadn't received my code for the 15% discount. No problem. They applie... See more

Rated 5 out of 5 stars

I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly with... See more

Rated 5 out of 5 stars

Top 5 reasons for doing business with FWRD. 1. Great Selection. 2. Super Fast Shipping. 3. Excellent Return Policy. 4. Short wait times when calling. 5. Customer Service is Superb (rare th... See more

Rated 5 out of 5 stars

I can say with confidence that FWRD and Revolve are the two best sites in the field, without question and across every metric — from pricing to shipping and customer service. I shop online extensively... See more

Company details

  1. Shopping & Fashion

Written by the company

Official page of www.FWRD.COM Follow us on Twitter! www.twitter.com/FWRD

Contact info

  • Edwards Road 16800, 90703, Cerritos, United States

  • www.fwrd.com

4.3

Excellent

TrustScore 4.5 out of 5

582 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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