g-portal.com Reviews 

2,984
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for their quick, professional, and helpful responses, often resolving issues within minutes or hours. Many people highlight the ease of server setup, configuration, and management, along with the overall stability and reliability of the service. However, some customers also noted issues with slow support response times, tickets being closed without resolution, or unhelpful staff who sometimes argued instead of fixing problems. A few other people also felt that servers experienced frequent lag, crashes, or high ping, impacting their gameplay experience.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers reporting excellent and reliable... See more

Customer service

Customers consistently note positive experiences with customer service, often describing the support team as... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and setup for servers.... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more

Company replied

Rated 5 out of 5 stars

This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more

Company replied

Rated 5 out of 5 stars

I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more

Rated 5 out of 5 stars

Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more

Company replied


Company details

  1. Gaming services

About g-portal.com

Written by the company

GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.

We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:

✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!

Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.

GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,984)

637 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the best game cloud and easy to setup…

the best game cloud and easy to setup the game

1 December 2025
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Saud Al Gharibi,

thank you very much for your great feedback.

We are really happy to hear that you consider GPORTAL the best game cloud and that the setup process was easy for you. Making server deployment simple and smooth is one of our main goals.

Thank you for your trust and for choosing GPORTAL.

Rated 5 out of 5 stars

My experience of G-Portal is that every…

My experience of G-Portal is that every time I host a server or 3 I rarely have issues if I need help I write a ticket in and literally they respond very quick sounds crazy but they're amazing please give them a try worth the investment

20 January 2025
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Luke Scott,

thank you very much for your amazing feedback.

We are really happy to hear that your experience hosting one or even multiple servers with GPORTAL has been smooth and reliable. It is great to know that whenever you needed help, our support team responded quickly and was able to assist you.

Your recommendation and kind words truly mean a lot to us. Thank you for your trust and for being part of the GPORTAL community.

Rated 5 out of 5 stars

Solid server, decent prices

Fair pricing (especially from Australia), solid support service and a stable server, couldn't ask for more really.

19 January 2026
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Rumjunkie,

thank you very much for your great feedback.

We are glad to hear that you are happy with the pricing, especially from Australia, as well as with the stability of your server and our support service. Providing fair prices and reliable performance worldwide is very important to us.

It is great to know that we could meet your expectations.

Thank you for your trust and for choosing GPORTAL.

Rated 5 out of 5 stars

Server failed to start

I had an issue with my server failing to start. I contacted their support team and they had my server up and running not to long after that. Thank you for the quick responses and the help.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

awesome servers for ease of newbies or regulars and great ping

been using these guys since 2025 September roughly and started on Icarus and played for a few months and now playing vein. love the slot system (basically the number of slots are for people playing but the more you add the more servers you can host instead of 1 at a time) it truly helps when flopping back and forth between games and trying other new games out and definitely helps with not stressing your pc out plus its so easy to set up and if you need help they answer back pretty quickly or there discord will help as well. there will be issues you will run into time to time with server being worked on or game updates just gotta be patient with it but lot of the time works great and no issues

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support and service

I was experiencing issues logging into my dedicated server. I contacted support and Bo_g was incredibly helpful and patient while helping me to resolve the issue. Very fast replies too which I appreciate

8 January 2026
Unprompted review
Rated 3 out of 5 stars

service was okay

service was okay, UI is good enough, customer service was combative, didn't take accountability for issues, and didn't do a good job explaining the different type of Dune Awakening server types, which caused a lot of frustration for me and my friends. I do not recommend their service.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Gportal customer service??? Paid upgrade support?

Poor customer services and this is from a 3 year customer. Now I see they've added a upgrade option for the customer service....so what was already a poorly ran system you can pay to use and maybe get the proper service a customer deserve...what a rip off

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service, good pricing

I've been hiring G-Portal servers on and off for a few years now for myself and a couple of friends and I've always found the server to be stable and easy to configure. I've rarely had to contact support and the one time I did they were fast replying and helping. I've used Nitrado in the past and the comparision with G-Portal is miles better, much smoother servers, less downtime, no lag and pricing is similar. If you're looking for a stable and not overpriced server give G-Portal a try.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Valheim world saved from oblivion

I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, but losing our collective world would have been devastating. A quick, simple, and sympathetic response from bo_g gave me access to download our server, so we can re-upload our world once we all have time again. Thank you!

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Bought a server

Bought a server, they couldn't run the new patch of PZ. Tried to refund and they told me "were sorry we can't refund you" Would never use them again. If I would have chose a different platform I would be able to play the game right now with friends. i'm out 115 $ for nothing.

3 January 2026
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Saronite Jenkins,

Thank you for your feedback. We would like to look into this matter more closely.

The new patch of PZ has been available since its release. You just need to select the Beta Branch in your settings.

Trustpilot will reach out to you regarding this issue, and we will certainly find a solution for you.

We thank you in advance for sending us your details and apologize for any inconvenience caused.

Kind regards,
Your G-Portal Team.

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