g-portal.com Reviews 

2,985
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for their quick, professional, and helpful responses, often resolving issues within minutes or hours. Many people highlight the ease of server setup, configuration, and management, along with the overall stability and reliability of the service. However, some customers also noted issues with slow support response times, tickets being closed without resolution, or unhelpful staff who sometimes argued instead of fixing problems. A few other people also felt that servers experienced frequent lag, crashes, or high ping, impacting their gameplay experience.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers reporting excellent and reliable... See more

Customer service

Customers consistently note positive experiences with customer service, often describing the support team as... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and setup for servers.... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more

Company replied

Rated 5 out of 5 stars

This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more

Company replied

Rated 5 out of 5 stars

I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more

Rated 5 out of 5 stars

Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more

Company replied


Company details

  1. Gaming services

About g-portal.com

Written by the company

GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.

We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:

✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!

Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.

GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,985)

637 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Affordable pricing

Affordable pricing. Flexible pricing. Customizable servers, MANY MANY MANY games to choose from. Constantly adding new games to the list. You can change you server to a different game ANY TIME YOU WANT. Excellent customer service. The one time I had an issue with a server they hosted for me, I put in the help ticket, and their technical support rep found me on TWITCH and worked with me while I was live on stream until the problem was located and then resolved.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

The interface of the website is very intuitive , and the server is very easy to set up. The performance of the server is what really impressed me and convinced me to stick with this host for a whole year now :) . Everything is handled efficiently and quick. Love it.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Game server

I was searching for a game server to play with friends. I found Gportal offers a very flexible and reliable system allowing for me to select number of players and just pay for those which is a great option. Best part of the Gportal experience was very attentive support. They replied to my tickets within hours and resolved them.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

I've had several servers with g-portal

I've had several servers with g-portal, and they're fantastic for getting up and running quick. If something is amiss (and these things will happen with pretty much any hosting service), their tech support is great about getting back to you ASAP with a fix.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Prompt customer service

Originally made a Palworld server for me and 6 friends. Initially the server performance was incredibly poor with lag and rubber banding.

A quick message to the support team and the server issues were fixed with some changes to hardware. Id like to thank Nicholas in particular for addressing any issue I had very quickly!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Quick and affordable.

The service is quick to set up, me and my friends play project zomboid on a server i set-up within g-portal and it was super quick, easy and cheap.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

AWESOME SERVICE

Easy to setup, supported my game RUST Console (Because my PC is too rubbish to be able to play rust PC properly) so thankfully i was able to get me a server and jam on ps5. MY RULES, MY MAP.
Cheap rentals too... Very happy with the service. 5* all day everyday.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Server Provider!! :)

Very easy system to work with. For a non tech person like myself, setting up servers has been an incredibly easy experience. The staff are also exceptional to deal with and always super friendly.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Very poor server quality

Very poor server quality. Frequent lag, crashes, and disconnects. Autosave does not work properly — progress is rolled back by 2–5 hours after crashes.
The server was created from scratch with original files only. Support refuses to investigate and just blames a “corrupted save”.
Overpriced and not playable. Not recommended.

19 December 2025
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Andrii,

Thank you for your feedback. We would like to look into this matter more closely.

Trustpilot will reach out to you regarding this issue, and we will certainly find a solution for you.

We thank you in advance for sending us your details and apologize for any inconvenience caused.

Kind regards,
Your G-Portal Team.

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