Gadget Grotto Reviews 352

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I'm disgusted with your service.i pay for 2 bottles of dark blue eyedrops and they still haven't arrived.yoi never get back to me.i suggest you send them.dougkas bower.16 Gilbert ward court Charlton k... See more

Rated 1 out of 5 stars

I wanted the Star Wars Cookie jar. To get free shipping I added another two (less expensive items) to the order. When the order arrived - it was a Plasma Ball !! I'd received an order for a lady... See more

Company replied

Rated 1 out of 5 stars

Its now ten days since i have ordered my products and it still hasnt arrived after i paid for an express delivery. I have left a message on the customer service number that was displayed through payp... See more

Company replied

Rated 1 out of 5 stars

Why have I still not received a response? This is very poor service.4th March 2013 17:51 Original message sent 1st March 2013: I received my item on Wednesday 27th February and the box was dam... See more

Company replied

Company details

  1. Gift shop
  2. Electrical appliance wholesaler
  3. Electronics store
  4. Hobby shop
  5. Model shop

Information provided by various external sources

Gadget Grotto is the leading Gift and Gadget retailer. We offer many unique gifts and are very competitive on price.


Contact info

1.1

Bad

TrustScore 1 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I will never use this company again

Delivery turned up a week late after me calling them 3 times! It finally arrived today late and all the box had been opened and damaged. Very unhappy!

12 December 2013
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Hi there

We are very sorry for the problems you have experienced relating to your order. Please return the items to us for replacement or a full refund.

Kind regards
The Gadget Grotto Team

Rated 5 out of 5 stars

Very good

Great products, great communication, very happy delivery was a little later than expected but this was hermes and I could track product gadget grotto offered me refund for delivery charge in all very pleased

10 December 2013
Unprompted review
Rated 2 out of 5 stars

#Where is my refund?

I did return an item, and have heard nothing from you... i.e., a pair of clip on reading glasses that I couldn't get to stay clipped on. Would be happy to hear from you.

8 December 2013
Unprompted review
Rated 5 out of 5 stars

1st Order ..... No Compaints!!

I ordered a variety of gadgets as stocking fillers for my boyfriend. I ordered enough before Xmas - that I took my chances with standard delivery. Was still here really quick!! Box undamged and all the bits I ordered were wrapped up safe. Was really happy with everything, it was all as described online. Very happy!! Will have a very happy boyfriend this Xmas!!

6 December 2013
Unprompted review
Rated 4 out of 5 stars

Great item, good price, poor packaging

Ordered a shiatsu back massager which was priced a good 20% less than anywhere else. Top quality item but delivery was a touch on the slow side and the packaging was at best poor. Despite this, would most likely use again as they have a decent range of items.

6 December 2013
Unprompted review
Rated 5 out of 5 stars

A relaxing experience

Bought a Homedics heated, back massage seat for less than the high Street price and with none of the queuing or stress. Delivered free in a reasonable timescale. Would recommend this company.

5 December 2013
Unprompted review
Rated 2 out of 5 stars

need to improve packageing .very disapointed

Anyone can pick a box throw it in a plastic bag then stick on a label, this is NOT good packing,my item arrived in a squashed boxed,although the item was not damaged it means the present now looks inferior.

5 December 2013
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Hi John

We are very sorry your item was poorly packaged and we have passed your comments on to our warehouse. If you would like to return the item for a full refund or replacement, please use the returns label in your parcel and we will arrange this for you.

Kind regards
Gadget Grotto

Rated 2 out of 5 stars

The good and the bad

If you pay for express delivery then the service you get is exemplary. If you have a delivery that comes free, because of the amount you spend, then be prepared for a long wait and the tracking does not always work with that either. My parcel arrived before I was able to track it. So I was not able to be resident when it arrived. The delivery driver just left it at the gate, fortunately it was still there when I came back home. Not a very good service although the result was safe in the end.

5 December 2013
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Hi Reggie

Thanks for your feedback, we take all comments from our customers very seriously and have now changed the delivery service we use for our Free option to ensure this situation does not happen again.

Kind regards

The Menkind Team

Rated 4 out of 5 stars

Honourable company

I ordered an automatic card shuffler that was promptly delivered. Unfortunately it was faulty (these things happen). I decided to go for refund rather than exchange and returned item using pre-paid label supplied in the package. I received the refund a few days later. That is what I call customer service and would not hesitate to use Gadget Grotto again.

27 November 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look