Gair Gas Reviews 

631
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for arriving precisely on time, working efficiently, and being exceptionally polite and helpful throughout all service visits. Many consumers also highlight the remarkably quick response times when dealing with unexpected heating failures and urgent household repairs and maintenance. However, some people mentioned that certain urgent situations were not always categorized as immediate emergencies or sometimes required multiple visits to resolve. A few other people mentioned that company plans or scheduling repairs during peak periods could occasionally require a brief wait.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient completion... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, praising the workmanship carried out to a high... See more

Product

Clients share positive opinions on product quality and performance. Reviewers note that new radiators and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing mixed experiences overall. Many customers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied

Rated 5 out of 5 stars

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company. I am not a great fan of large national firms, as they often f... See more

Company replied


Company details

  1. Gas company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

631 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(631)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a leak in a very difficult place…

We had a leak in a very difficult place in a small cupboard, Harry managed to repair it and explained everything, full marks to Harry for doing an excellent job, we have Gair Gas service plan and worth every penny,

1 December 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good afternoon, thank you for your review about our engineer Harry's attendance, we are glad to hear you are happy with the work carried out! We hope to be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Very professional team

I've been with Gair Gas for a few years now and simply can't recommend them highly enough. Everyone is efficient, polite, knowledgeable and timely in visits. Couldn't be more pleased.

26 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for your feedback on our fabulous team here at Gair Gas, we will make sure this is passed onto them! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Polite and helpful

Harry was very polite and helpful. More than happy to see him here again.

26 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

It is great to hear that you were happy with the attendance from our engineer Harry, we will make sure your feedback is passed along to him. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent service as usual from Gair…

Excellent service as usual from Gair Gas. Attended central heating system fault quickly and resolved without a fuss. I would thoroughly recommend this service provider. They are first class.

24 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for such a lovely review! We are always do our best to help and attend as quickly as possible, and are happy to be of service! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent workmen

We called Gair Gas because we had a noisy boiler pump.
Gair Gas responded immediately. The two engineers who came were experienced, friendly, and helpful and explained what they were going to do. We were very happy with their work and pleased that our new pump is working well.

28 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, we are glad to hear that your new pump is working well and that the work was completed quickly and efficiently. We appreciate you taking the time to leave us this review and hope to be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Contactable.

Always reachable by email, and very prompt with the replies. Service person was polite and thorough, would definitely recommend and use again.

21 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for taking the time to leave us a review. We are glad to hear you are happy with the service provided and look forward to being of service in the future. Many thanks, Gair Home Services

Rated 5 out of 5 stars

Great service as always

We've used Gair for boiler servicing and also upgrading radiators. Always prompt and helpful. The engineer (Tyler) who attended recently to disconnect an old iron gas pipe was great - very knowledgeable, efficient and polite. Well done!

12 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for the lovely review. We will make sure that your feedback is passed onto Tyler! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Quick and kind service

We were caring for a very elderly relative who was ill when our hot water stopped working. When I explained the situation engineers came very quickly and were very kind and efficient. Thank you!

13 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave us this kind review, we are always happy to help where we can! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Gair Gas excellent service.

Gair Gas provided a professional and friendly service . I was made aware of the cost of the work . A very pleasant and knowledgeable engineer carried out the work to a high standard, explaining fully what he had done . I would recommend this company.

12 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon Christine, thank you for your lovely review. We are glad to hear you are happy with the work carried out and look forward to being of service in the future. Many thanks, Gair Home Services

Rated 5 out of 5 stars

Great Company

I have been with Gair Gas for many years, that in itself speaks volumes. The staff in the office to the engineers are exceptional, always very helpful, reliable and polite.

11 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for your review about the Gair Gas Team, it is great to hear your kind feedback! We look forward to being of help in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Satisfaction with Gair Gas service

The technicians arrived at promised time and dealt efficiently with my problem.

11 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for taking the time to leave us a review, we are always appreciative of customer feedback! We look forward to being of service in the future, Gair Home Services

Rated 5 out of 5 stars

From ringing in to report my boiler has…

From ringing in to report my boiler has ‘died’ I received first class service. Despite two visits to identify the problem and attempt to repair the boiler it needed to be completely replaced. That was done very quickly with a like for like boiler and the job completed in one day. First class service

24 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for the kind review, it is great to hear that although we were unable to repair your boiler, a new one was fitted for you in a quick and timely manner! We look forward to being of service in the future, Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent service.The engineer came at the appointed…

The engineer came at the appointed time. He was careful and checked the system thoroughly. He explained the timing and set it to our wishes.
He was at all times professional and unhurried.

7 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon Elizabeth, thank you for taking the time to leave us a review. Looking at our system, our lovely engineer Harry came and attend at your property. I will make sure that your feedback is passed on to him! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round , from the ladies on the office, who keep me well informed are always pleasant and polite , to the engineers ( this time it was Sam), who’s work is faultless

7 November 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for your kind review about our lovely team! We always appreciate the feedback and will make sure that this is passed onto them! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Gas Central Heating Installed

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived when they said they were going to and carried out the work in a quick and efficient manner. Sam and Max were polite and courteous throughout. They worked to high standards and tidied up after themselves. Very pleased with the Company. Comes highly recommended.

16 September 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave us a review! We will make sure that your kind words about Sam and Max are passed on, and we hope to be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent service

Our first experience of Gairgas was an annual boiler service. It was carried out as arranged, in a friendly and efficient manner. Communication with Gairgas has been excellent.

29 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning John, thank you for your lovely feedback! We are glad to hear that you are happy with the boiler service that was carried out at your property. We look forward to being of service in the future. Warm regards, Gair Home Services

Rated 5 out of 5 stars

The engineer was excellent in all…

The engineer was excellent in all respects, prompt, polite and efficient

27 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Hi Paul, thank you for your feedback after our engineers attendance. It is great to hear you are happy with the attendance at your property. Many Thanks, Gair Home Services

Rated 5 out of 5 stars

well done harry and max

the 2 engineers (harry and max ) wee both very polite and courtious and they carried out thier work silently and quickly and even took thier shoes off before going upsatirs to service our
boiler they didnt even accept a cup of tea i offered to make for them after finishing harry advised me on what they had done rest assured we will definately be having this company for any other plumbing /heating /or electrical work needed to be done
bryan bartlett

28 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon Bryan, thank you for your kind review and feedback from Harry and Max's attendance. We will make sure this is passed on to them and look forward to being of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent

Tidy, quick and professional great value

17 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Hi Grant, thank you for taking the time to leave us a kind review. We look forward to being of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Cannot fault this company

Cannot fault this company. Excellent attention from the moment the office is contacted. Also excellent service from the engineer.

24 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon Janet, thank you for your kind review about our lovely office ladies and the engineer that attended your property. It is always lovely to hear you have had a great experience! Warm Regards, Gair Home Services

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