Gair Gas Reviews 

632
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for arriving precisely on time, working efficiently, and being exceptionally polite and helpful throughout all service visits. Many consumers also highlight the remarkably quick response times when dealing with unexpected heating failures and urgent household repairs and maintenance. However, some people mentioned that certain urgent situations were not always categorized as immediate emergencies or sometimes required multiple visits to resolve. A few other people mentioned that company plans or scheduling repairs during peak periods could occasionally require a brief wait.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient completion... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, praising the workmanship carried out to a high... See more

Product

Clients share positive opinions on product quality and performance. Reviewers note that new radiators and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing mixed experiences overall. Many customers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied

Rated 5 out of 5 stars

Gair Home Services provide an excellent five-star service supporting the local community. They are an outstanding, no-nonsense company. I am not a great fan of large national firms, as they often f... See more

Company replied


Company details

  1. Gas company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

632 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(632)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot fault this company

Cannot fault this company. Excellent attention from the moment the office is contacted. Also excellent service from the engineer.

24 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon Janet, thank you for your kind review about our lovely office ladies and the engineer that attended your property. It is always lovely to hear you have had a great experience! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent service

Excellent service. N tim, cleaning tdy and fed back on status on spleen.

15 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for your review Brian, we really appreciate it and are glad to be of service! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Emergency callout

Emergency callout, called Tuesday 21st Oct at 13.50

Engineer arrived by 3pm and found fixed isssue in under 30 mins.

Much appreciated by my elderly parents!

Thankyou

Bal

21 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Hi Bal, we really appreciate you taking the time out to leave us this great review and are happy to hear that the issue your parents were experiencing was fixed quickly for them. We look forward to being of service to you in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

We had a problem with our boiler so I…

We had a problem with our boiler so I called Gair. They came out within a couple of hours, diagnosed the problem and managed to repair it. Great service and trustworthy, knowledgeable staff. Thank you.

20 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, thank you for your kind review! We are very happy to hear that your issue was diagnosed and fixed quickly and efficiently. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Always help a.s.a.p.

Always help asap, a very dependable company highly recommend

22 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave us a lovely review, we always appreciate customer feedback! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Very Pleased

Gair Gas has achieved a seamless merger with A1 Complete Heating and Plumbing who I have used for many years. I had the same engineer service my boiler and the usual prompt, friendly attention. Very pleased.

20 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for your lovely feedback with regards to our merger with A1 Complete Heating and Plumbing. We are glad to hear that this has been an easy process for you and look forward to being of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Brilliant service

What a great company. I cannot speak more highly of their service. No hesitation recommending.

19 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon Peter, thank you for taking your time to leave us a lovely review! We look forward to being of service to you in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Gas fire removed

Had booked up to have my gas fire removed and pipe capped. Chap came in the morning and completed all the work, even blocked the hole in the wall, wasn't expecting that, thought may have to do myself.
Job well done, so very happy. Thanks

9 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Afternoon, thank you for your feedback! It is great to hear that you are happy with the works carried out and that the fire is all removed and capped off. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

excellent service

This was the first time I had used this company and I was very happy with their service. From the first phone call they were friendly and efficient and my problem was solved quickly and with the minimum of fuss. I shall certainly be using them again.

14 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Hi Ceri, many thanks for your really kind review! We are always happy to be of service where we can! We look forward to hearing from you in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Great service from a local company

Good local company providing a great service. The engineer that attended was great - knowledgeable and helpful.
Was nice to hear he’d done his full apprenticeship at Gair and had now been there 5 years.

9 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for your kind review, we are glad to hear that the engineer who attended did a great job! We look forward to being of help in the future. Warm regards, Gair Home Services

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service. Work was carried out in a very considerate, polite and tidy manner. Charges were as quoted.

7 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

We are glad to hear you are happy with the attendance to your property! Thank you for taking the time to leave us a lovely review, we hugely appreciate it. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent work by Gair Gas

The engineer assessed the problem with the toilet not flushing and ordered all the parts needed. A different engineer arrived five days later and fitted the parts successfully and now the toilet works perfectly. The two engineers worked efficiently, cleanly and effectively and were a credit to Gair Gas.

9 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for leaving us this kind review. It is great to hear that your toilet is now fixed and you are happy with the work carried out by our engineers! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Wow - what a great service

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fitted the following morning. Great service, communciations and lovely people to deal with. Will certainly be using again. Thank you.

7 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave us such a kind review! We will make sure that we pass your lovely words onto the team and look forward to being of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

No hot water

Woke up Friday morning to find we had no hot water,we had used Gair before so have them a call,the earliest to could visit was Monday which was very good given it was over the weekend,they turned up first thing monday morning and immediately identified and fixed the problem. Couldn't be more pleased, very friendly and professional service, always available to contact unlike some "man in a van" outfits

6 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for leaving a lovely review, we are very happy to hear that you are happy with the attendance and works carried out at your property! We look forward to being of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

I had a new tank fitted by Isaac who…

I had a new tank fitted by Isaac who was very hardworking young man, also very polite and tidy.
Didn’t appear even to have a lunch break I would highly recommend him.
Thank you Isaac

24 September 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you so much for your kind review, we will certainly make sure that your feedback is passed onto Isaac! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Great service

When our boiler developed a fault, I really appreciated the efficiency of Gair to get a replacement part and come back and fit it, so that we were not left without heating for too long. Thank you.

3 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for your kind feedback and for taking the time to leave a review! We are glad to hear you were not without heating for too long! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Two young lads arrived this week to…

Two young lads arrived this week to service the boiler and fix the radiator . I joked with them whether they were old enough to work with gas . They did a great job . Had a chat about guitars with one of them . Price was £110 , seemed reasonable

1 October 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for your lovely review, it is lovely to hear that out engineers have done a great job! Many thanks, Gair Home Services

Rated 5 out of 5 stars

Good quality replace showerwork carried out by…

Good quality work carried out by friendly, professional workman.

26 September 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for your kind review, we are glad to hear you are happy with the work that has been carried out for you. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Used them for electrical work

Used them for electrical work. The electrician was knowledgeable and helpful. The cable was delivered in a timely manner as promised, and the actual work completed efficiently.

22 September 2025
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave us a review, it is great to hear that the work was completed efficiently during our electrician's attendance! We look forward to being of service in the future. Many thanks, Gair Home Services

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