GalaBingo.comReviews 

1,493
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with the website, describing it as misleading and prone to technical errors, leading to problems with games and account access. People frequently expressed dissatisfaction with the customer service, citing unhelpful responses, ignored emails, and difficulties in resolving issues, particularly concerning winnings and account closures. Reviewers also expressed concerns about the fairness of the games, with many experiencing a lack of wins, especially after depositing money, and some reported their accounts being closed without notification after significant wins. The payment process was a major concern, as many customers reported not receiving their winnings or having trouble withdrawing funds, with some accounts being closed before payouts. Additionally, the pricing and bonus system were criticized, with people feeling that the site was a rip-off, offering poor returns on deposits and reducing the value of loyalty points. However, some reviewers did have positive experiences, noting quick withdrawals, good customer support, and enjoyable gameplay with decent wins.

What people talk about most

Website

Reviewers highlight significant dissatisfaction with the website. Customers report issues such as accounts... See more

Payment

Consumers find payment to be a negative experience, with many reporting issues after depositing money, such... See more

Product

Users describe negative interactions with the product, with many reviewers reporting that the games feel... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as very poor and the... See more

Price

Customers express significant dissatisfaction with pricing, frequently describing it as a "rip-off" and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Deposit fiver here and coral win nothing I can't win on foxy bingo either closed coral as no chat anyway so it's boring. I don't understand these sites anymore it's just no luck in sight even trying d... See more

Rated 1 out of 5 stars

Honestly the biggest con ever , their online gambling platform is controlled by massive algorithms that ensure that there are very few big wins and big wins go to big gamblers eho they know will not w... See more

Rated 1 out of 5 stars

Reopened my account as been playing with Gala bingo many years, i am not allowed any bonuses not even able to play free games, telling me to contact customer support which I've done several times, sti... See more

Rated 1 out of 5 stars

Rubbish another fiver gone nothing back dead spins yet again only thingvim lucky to get back is cashback but i am allowed to deposit up to 50 due to new limts not down to me. Why though as its obvious... See more


Company details

  1. Gaming services

Written by the company

Rocking a fierce new look and owning a new badass attitude for 2020, Gala Bingo is blasting the online bingo world with a gust of fresh fun. Don’t settle for ‘meh’ when you can have ‘hell yeah!’… Join now and Bingo Like A Boss!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(1,493)

221 reviews in the last 12 months

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Rated 1 out of 5 stars

Had a break from gala for a while came…

Had a break from gala for a while came back it's absolutely disgusting.
In 2 weeks I've put over £100 on slots played all different games no bonus on the game you just don't win anything also haven't been given my rewards either this site is a joke.
I would stay well away.
It's ashame use to be a good site many years ago it's awful wouldn't waste your money on here.

4 August 2025
Unprompted review
Rated 1 out of 5 stars

RIGGED RIGGED RIGGED

Awful company site is completely rigged don’t waste your money I got a 1 bonus out of £200 and it paid out 25p your loss gala I’ve closed my account gone elsewhere

24 July 2025
Unprompted review
Rated 1 out of 5 stars

gala bingo is one of the worst sites…

gala bingo is one of the worst sites ever do not play at this site there slots are rigged 400 spins and not one bonus a absolute joke the gambling commission should investigate this company and do there job and sort what gala are doing its so wrong what they get away with avoid like the plauge

21 July 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!

AOID ST ALL COSTS!!!

I wouldn’t even give it 1 star but it’s the minimum.

AVOID!!! Wish I’d checked these reviews before I started, as opposed to once I had a costly problem.

I joined, deposited £200. Tried various games. I had good starts but then nothing. So rather than trying different one’s as they tended to be part wing part accumulation win, I went back to one and just played that to get a fair judge. On returning the game went much better and I quickly won maximum lives/spins. Excellent, or so I thought! I ran out of money so deposited another £100 to get my winning but it didn’t pay out. How annoying I thought. Assuming it was going to have to pay out eventually, I stupidly deposited another £100 that I can’t afford but thought it’d be alright, as I planned to withdraw all the money out. Well that additional £200 never released the funds either.

I tried contacting them but the link doesn’t work. On investigating how to contact them, it reports to contact ‘live chat’…..erm ok but there is no live chat??

I’m furious with myself for not even giving it a thought. Gala, it’s not like an unknown bingo service, right???
How wrong could I be. Now I’m £400 down without any way of getting anything back. I can’t discuss this with anyone either, as I’m too embarrassed.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Something not right

Deposited £10 to get a £40 slots bonus
Never really been on gambling sites before
So I didn’t know how it worked. But I kept winning and wasn’t able to withdraw any money, turns out the wager has to be 40x… FOURTY TIMES the amount they give as a bonus. So you have to win £1,600 before you can withdraw anything, at one point my bonus balance was nearly £300, had to just keep playing without being able to withdraw. I won nearly £700. Just kept winning £25, £30, £100, £69. Then I used all my bonus balance, but that’s where they get you….. because I kept winning so much and pretty much most spins, I thought I’d deposit another £10, see if I could keep winning like that again and cover the wagering amount. NOT ONE penny did I win
Seems when you’re winning without being able to withdraw they’re happy enough to keep letting you win decent amounts because you have no choice but to put the winnings back into them. But if you play with your own money you can’t win a thing. And that’s where they get you.

13 July 2025
Unprompted review
Rated 1 out of 5 stars

Gala helps hackers and stalkers

After having my account hacked i took off the “hackers” phone number ending in 6683 and put mine back on, I changed my password, I added all security available.
Which is why I am constantly receiving emails when someone else is trying to get into my account.
Contacted the live chat to report this and to change my email address.
I was asked to confirm email address but when I tried I was thrown out of my account for 20 minutes and now unable to send messages in live chat at all.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

My sister opened an account with them…

My sister opened an account with them they said she was verified so she deposited monies and played loads of games for over an hour. She won £400.00 when she went to withdraw the money they said they needed to do ID checks. So we went to do that came back to speak to the operator and we was told that the account has been closed down due to a business decision. Let that sink in they stole her money. And closed her account for no reason. Nobody could give us a reason why they would do that.

3 July 2025
Unprompted review
Rated 1 out of 5 stars

Galabingo.com scammers …

What a scam company set up an account with gala bingo ten minutes ago get’s restricted right away speaks to customer service all they said was my account was closed by them wouldn’t tell me why told them was going to report them and take legal action all I got was stop with the abuse language

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use this site. Save your money.

My second review in a week of 1* online slots casinos, the first being Ivy Casino which I didn’t think could be outdone but take a bow Gala Bingo. If I could give this site less than one star I would.

It is nothing short of a disgrace playing at Gala Bingo. I wish I’d read the reviews before playing. 95% RTP (return to player) makes you laugh out loud, it’s more like 5%.

Now to say I know how the pragmatic big bass slots work is an understatement. Hundreds of thousands of spins, I know when a feature is going to land, I know when the slot is going to be dead for a period of time. I’ve studied these slots and I can tell you first hand they are far from ‘random’ and Gala Bingo rigs the RNG (random number generator) in deciding spin results like no other. With casinos like kwiff, paddy, all British and others you can guarantee a half decent play time.

Yesterday, over £350 into the slots and played 6 different pragmatic games. I hit one feature and these were 50p spins. Do the maths, that’s 700 spins for my original stake and add another couple hundred for the poor wins it gives you. So close to 1000 spins and I saw ONE feature. After waiting for what seemed an eternity to hit three scatters which I’d usually do In 5 minutes on the aforementioned sites, it paid me out 11x, 1 fisherman wild in 15 spins. It’s disgusting.

This site seriously needs investigating, it is never right how badly the slots play. Endless dead base game spin after dead base game spin. Every now and again they will give you a small win of a row of fish to keep you hooked (no pun intended) Even when you know you’re getting shafted you continue to lump deposits into this site.

This can’t be a coincidence that hundreds of other players have rated this 1* and are saying the same thing, when the casinos I mentioned above have largely positive reviews. Players don’t lie, and we know when we’re getting mugged off. A past history of liquidation and company dissolving on companies house, it’s no surprise they’re trying to rake back as much money as possible by shafting their loyal customers.

I will not put another penny into this website and will be blocking myself for the longest possible time. Stay away and spend your money elsewhere.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

I'm a mug

I'm a mug! Tried again after saying I wouldn't and they've tweaked the game I play, I know this to be true because it's the only game I play and have done for many years, I know the gameplay and know when it's been altered. You used to get a scatter every so often wasn't always a good round (more often than not it was bare minimum) but now the bonuses won't come out at all and if by some small miracle it does the fishermen that reel in the cash amounts are completely missing from the game. I've just went through 80 spins on the lowest stake and got 1 scatter round, 4 of them landed which gave me 15 spins instead of 10, 14 of which were completely empty!! Won £1.80 which is the lowest amount the scatter round can pay. 1 fisherman from 15 spins, absolutely deplorable and this is every single day, every single deposit. They've enforced a monthly loss limit of £100 on my account and I am hitting that by the 2nd of every month!! That's not because my spending is out of control it's because I can't win anything back at all at any time. They have altered the games to pay out even less than they did before and there's not a soul that could convince me otherwise. Take it from someone who has played the same game for years and knows how it plays, to now see such a blatant change in the game is nothing short of deception from gala and their sister sites. I've actually resigned myself to knowing before I even go on how it's going to play and there ain't nothing random about that as they claim! All these sites will limit any possible returns if you've taken any cash from them previously, you can rest assured that you won't get another win until they deem it necessary to throw you a bone to hold onto their players. I used to like gala and it was better than some others (marginally) but I've lost all faith in their site and fairplay seems to be a bygone rarity

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

New to the site , was thinking it’s ok won here and there but nothing to brag about

So i decided to up my money by play £1 games after losing £120 I called it a day and thought maybe another time .

I tried to log in today and they suspended my account for no reason .

Online chat was useless asking me to call a number to review my account . No excuse me I didn’t see a deposit it limit because I don’t need one or have any issues and you have no right suspending my account

The site is unfair and going back to someone’s review with the golden game which is rated 3 bells with high payout it’s ridiculous not one bonus round so yeah now I am going through the process of the complaints team let’s see the out come ,

14 June 2025
Unprompted review
Rated 1 out of 5 stars

FINE TAKING YOUR MONEY AND THEN THE ISSUES HAPPEN

It lets you deposit and then the page is unresponsive, what garbage!!!!!!

When you finally are able to play if you are that unlucky!
It's like mission impossible to enjoy anything as its so unstable and glitchy at best.

In my opinion anyb decent sire responds to their critics and will explain any issues.....

These people don't give a flying wotsit.

DO NOT PLAY ON THIS SITE

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Totally shit experience

I Can't now log in all of a sudden for no aparant reason, let me deposit then kicked me out all of a sudden, and now my original password don't work for no reason. i now have credit, but suddenly can't log in to use it. Totally crap site that should be closed down. The frustration is unreal i hate gala😡

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Played £500 down on gold winner …

Played £500 down on gold winner didn't even get a bonus and this sort of thing happens alot with gala, anyone needs to read these reviews and this site has to be there most rip off site going I understand you don't win all the time but to put £500 on a game to not even receive a bonus then something must to rigged to loose, I suggest nobody plays this site definitely lost me as a customer and plenty other people

Gone from one of the best sites over the years to a money grabbing site!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Great for bingo

Great for bingo, bank payouts are fast. Slots are decent. The site over all works pretty well not any lag or latency problems while playing. They have some decent welcome offers

28 May 2025
Unprompted review

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