GalaHotels.com Reviews 

Like others below I made a reservation in Paris via Gala Hotels.com this was made in November 2018 and my card was debited. When I arrived I was told my reservation had been cancelled in December 2018. Do not touch this company with a bargepole, they are scammers.

Arrived at our destination in June to find out Hotel was cancelled.. booked this in November and like everyone else cancelled on 18th December by galahotels!! How they think it was ok to leave people stranded with no accommodation is beyond me. We had to scrape money up to pay for a different place which I wouldn’t even let my dog sleep in.. shame on you galahotels!!

SCAM! Do not even think about booking with this so called company. We booked a hotel in Barcelona through them in December 2018, arrived there on 27th May 2019 to be told that our room had been cancelled days after we booked it. To make matters worse we only had 120 days to claim our money back as we paid by debit card and that time has well and truly run out! Tell your, friends, family, neighbours and everyone else to steer clear. Thieving Turkish Scam!

I will NOT recommend GALA Hotels. They still owe me the refund for a cancelled booking since last year (Jan 2018).
Despite my various emails nobody cares to respond. DO NOT ever make a booking through them.

Like NEVER EVER book through galabookings.com, it is Turkish cheater company. We made reservation, at the arrival date (actually night with the kid) hotel receptionist told us we do not have reservation, no money was received and hotel did not have any cooperation with galabookings. Nobody responded on my thousands of emails while I did not contact may Bank. After 6 months I get my money back, but it does not compansate that night when my family arrive at the Kastens hotel in Germany. Never book through this shi*, only booking. Com or air bnb

Last November 2018 I booked two hotels in Paris by the site GALAHOTELS.COM ,which i used many times in the past during about 10 years without any problems except that recently when i cancelled a booking they had a very slow procedure for refunding,
but finally was refunded by them...
My recent 2 bookings were visioned for our staying in Paris ending next month...June.Of course my bookings are paid the same time of the booking on last November2018 and the total amount is about 600 Euros for 2 nights each of them as these bookings were for one 5 star and one 4 star hotel...
Last week trying to see the status of my bookings in order to check if finally i would keep them or cancel them i see that it was impossible to enter to their web page and their tele.numbers in Turkey and England are not in use...
At once i check about them on trip advisor and here on trust pilot and i consent that probably i was a victim of their fraud...with hundreds or thousands moreover people.
At once i got on contacts with the hotels in Paris and they responded that they had on November,ber my bookings but these bookings were cancelled by them on December without any information to me and of course they have stolen my money as never they refund me....
They cancelled my hotel booking without telling me, no refund on my account, can get through on their number, emails are rejected, scam company, do not book with them, My Confirmation voucher from gala hotels meant nothing to the hotels as never GALAHOTELS paid them...and now i am obliged to pay for 2 nd time the hotel fees and much more than the amount paid at Galahotels because now is almost last minute and it is high season in Paris.Fortunately i am lucky to discover all this scam before I arrive at my hotels , perhaps no rooms available and in prices extremely high... The hotels informed me that they had cancellation from gala in dec 18,the same day as all the rest of the people -scam victims, though I booked and paid in November.
Actually trying to resolve with credit card companies.
Similar signs.... of another hotel booking site OTEL.COM as their site is not working promptly always noticing Error

I booked a hotel with Gala Hotels in November 2018. Upon verifying all my travel plans I found out directly from the hotel that my reservation was cancelled in December 2018 without my knowledge or a refund. There website, no longer exists and their is no response to email or phone calls. I hope the proper authorities catch and put an end to these thieves.

Booked with Gala in October for hotel in Liverpool - Booked early as we are going to see PINK in concert so aware hotels would get booked quickly.
I contacted hotel direct this week to request twin beds to find no confirmation of booking.
Gave the ID number to the hotel - they had nothing. Emailed company twice - NOTHING.
AVOID AVOID AVOID
Currently speaking with bank to report fraud!!!!
DONT BOOK WITH THIS COMPANY

We booked our London Hotel in 2018 for March 2019 through GalaHotels. We had confirmation from them and even had Galahotel protection! We arrived and no hotel had to quickly find another hotel so lost our £149. No apology nothing at all. I would have thought this was Fraud? Doesn't seem to be any protection against scams like this- guess this company are still trading even under another name!!! There should be a fund to reimburse holiday makers when unscrupulous companies pocket your hard earned money and deliver you nothing. Do not book.with this company and check that any future company has some kind of ABTA protection. In future I will try and book direct with the hotel it's not worth trying to save a few pounds to be scammed

I booked via Galahotels.com in May 2018 for a hotel booking in May 2019 and even confirmed with the hotel in June 2018 that they had a booking. Now I find the booking was cancelled by Gala in December 2018, they have taken my money, not made a refund, and not told me about the cancellation. I would advise anyone else to check that a booking exists in their name. I hope the Galahotels folk will now contact me because they do not reply to phone calls, or emails at either the UK or Turkish numbers.

They cancelled my hotel booking without telling me, no refund on my account, can get through on their number, emails are rejected, scam company, do not book with them, I am massively out of pocket. Confirmation voucher from gala hotels meant nothing, as when I arrived at my hotel in Croatia, not room available. They read cancellation from gala in dec 18, I booked and paid in Oct. currently trying to resolve with credit card company.

We stayed at the perfectly good (Amic) Gala hotel in Palma, Mallorca. But made the mistake of booking the room through Gala Hotels .com, who came up on the google search. Seemed reasonable! Turns out that Gala-Hotels.com are a completely different company, based in Turkey, and either useless or dishonest, - not sure which. So GH.com took our money and then we we reached the actual hotel they'd never heard of the booking. Reference number, print out of booking confirmation email etc are worthless, GH.com took the money but never booked our room with the hotel or anything. And of course the GH.com website doesn't work, and neither does their phone number. Glad we used a credit card - hoping to get a refund via that.

Still this company is scamming people. Years later. I was scammed myself in February 2019. Reported them to action fraud they are normally good for shutting websites down. Not this time they never replied to my report. Its beyond me how its still happening

On arrival at the hotel we've been informed that Gala Hotels has canceled our bookings and so we had to pay again at the hotel front desk.
Gala was not reachable (phone, mail etc). They just generate standard mail replies when using the customer care portal.
Our credit card provider has returned the money in the meantime.

I booked and paid for
My all inclusive hotel in Aug 2018, for my vacation at the beginning of April.
We got to the hotel, to be told that Gala Hotels had cancelled our booking on 18th Dec?
We had received no notification from Gala Hotels, and my booking on their website still showed as confirmed?
Sadly we had to pay for our accommodation again, at a greatly increased rate!
We tried numerous times to contact Gala Hotels, but their phone was constantly engaged.
We arrived back to the UK on 7th Apr, and our booking was still in their systems, but when I checked on 8th Apr, everything had been wiped from my account page.
Thankfully I’d copied all notifications from Gala Hotels, and my claim is now in the hands of my credit card company.
I cannot possibly write, what I think of Gala Hotels.
It is shameful that so many folk have been parted with their hard earned cash, which is a fraudulent act.
I’m just grateful that our hotel had a spare room, as we were ‘out in the sticks’ so the chance of another hotel would have been impossible.
Gala, I hope you rot in hell, and Karma catches up with you.

How this company can keep stilling money from people all over the world? Is there any police anywer? .I booked a hotel 30th of December and they took the money from my card straight away. I cancelled 3 days later for personal reasons. Still no refund. I tried to contact. IMPOSSIBLE. I tried through my bank to get my 750eu. All this time I tried to contact all I get is automatic answers they work on my case. I have received about 300 messages .

SCAM I booked a hotel in Lisbon for tomorrow for our Easter break with my kids. The hotel was booked in October 2018. Yesterday I logged in the website to check my booking and everything was fine. Today I logged again and my password didn't work. I tried to contact galahotels and the line was dead. I called my hotel and they told me my booking was cancelled in December. 12 hours before flying I realized we were scammed and didn't have a hotel to stay. I called my bank and they will refund the 600£ I paid. Avoid this website. I am not sure how they still can operate online with so many people that have been scammed

Scam do NOT book through these Theives. Booked a hotel in Venice in September for last week. I confirmed with the hotel in Dec to make sure reservation was ok after reading some bad reviews. Hotel confiremd all was well. We turned up at the hotel on Sunday to be told reservation had been cancelled by Gala hotels. I have tried customer services in both the uk and Italy but the numbers no longer work. I will contact credit card company tomorrow but hold little hope as transaction was so long ago. Please do not book with this company.

If I could give this company a minus I would. Booked a hotel stay in Rome for May this year for my 1st year wedding anniversary, emailed the hotel regarding collection from the hotel to be told that the booking was cancelled and no longer valid. £350 company has stolen and my bank has said it’s too late for claw back as it’s been over 120 days. Heart broken 💔

GALAHOTELS.COM IS A SCAM
We arrived at the hotel we had booked through this company to find out that the booking had been cancelled 1 month after we made the booking without any communication made to us. They had taken the payment in full at the time of the booking and had not made any refunds even though they had cancelled the booking. I have now seen many other reviews online of the same nature and wish i had seen this before i chose to use the company.