GalaHotels.com Reviews 

DO NOT USE >>>> SCAM.......
Same as others...... Mid November 2018 booked and paid for 5 nights at hotel in Rome. I reconfirmed directly with the hotel at the time who advised all okay. I just contacted the hotel regarding transfers and was advised that GALA HOTELS cancelled my booking on 18 December 2018. Now I cannot get onto GALA .....

Scam - Thieves - Stole money from me. Don't use.
Basically stole money from me. I tried to cancel reservation before stated dated. Left message on customer support line as no one would answer phone. Submitted case online to cancel. Received response that they were working on it, but nothing happened. All of these was done prior to cancellation date. All of the records have been removed from my online account so can't prove anything with credit card company. Still can't get a response from GalaHotels. Stole $250 from me.

Scam. Never provide your credit card number to this "business".
I booked a hotel in Lisbon and prepaid the full amount through this company. On arrival at the hotel I was told that my reservation was cancelled by the travel agent and I had to pay for the stay in the hotel again.
Galahotels only responded to the complaint with the "We are looking into it" but never actually said anything more. They did not cooperate with the bank when I raised the charge back request through the credit card company. They never made any steps to voluntary return my money.

This is a scam.

Booked and got scammed. It is impossible to contact them.

AVOID Gala Hotel.
Do NOT trust Gala Hotel.
Your only chance, if you booked by credit card, if to claim your money back through said credit card. But it is a long process, requiring some paperwork and a dose of patience.
Even if you are refunded by your credit card, there is no compensation for the trouble incurred.
By the way, Gala Hotel itself promised (by automatic answers, always sending the same standard text) repeatedly to answer my claim, but never did.
RUN AWAY from Gala Hotel.

Please avoid this company!
In dec. 2018 we booked a hotel in Granada, Spain (two double rooms) through Gala hotels. We got the confirmation of the booking immediately. A few weeks later, my bank account was charged for the stay. When we arrived at the hotel the 20 of March 2019 (date for our stay), we experienced that the booking had been cancelled back in december 2018.This was just after my bank account had been charged for the stay. We had not received any information about their cancellation. Luckily we got the two rooms, but we had to pay them once again at the hotel.
The same day, I sent an e-mail to Gala hotels and claimed about their cancellation and behavior. I also claimed my money back.
Untill today, I have not heard a word from Gala hotels.
Regards
Finn Skrabeklev, Norway

We booked a hotel in Miami on 14th Dec 2018 for Feb 2019. Gala took the payment on 17th December. When we arrived in Miami hotel we discovered Gala had cancelled the booking on 19th December.
We tried contacting them but no reply by email or any of their phone numbers.They are a bunch of conmen. book at your pearl.

We're hoping for a charge back on our card. Fingers crosses

Gala Hotels.com- DO NOT USE 🤬
Arrived in Sofia, Bulgaria at 10pm yesterday, to find they cancelled my reservation but have kept the money.

VERY BAD EXPERIENCE DO NOT RESERVE WITH GALAHOTELS have cancelled the reserve at Regent Hotel in Roma but the money of the stay was taken away from my bank account. Thei did not answer all the times I tried to connect with them, to ask the money back.When I arrived the Hotel they were not expecting me because it had been cancelled and I had to pay for the Hotel twice!
DO NOT RESERVE WITH GALAHOTELS
PRATAS

don't use gala hotels - in case of cancellation you don't get your money back!!!

If you try to contact gala hotels you got no answer.

Hotel said reservation was cancelled upon arrival

I am speechless to know none of the phone numbers they listed on their website works, nor their contact us form, or emails.
I need invoice for a booking i made with them and there's no way i can get through to anyone...! How is it possible they put all the incorrect information on their website and get away with not dealing with anything? Is this a paper company?

They are a fraud!Avoid at all costs!If you lost your money,contact your card holder for a refund and block Galahotels from your card!

My main concern is for Visa card security data.
One star review as no option for ZERO.
I booked on the basis of Gala Hotels cancellation policy of 100% refund if done in-time.
I cancelled in-time and received a message advising that the refund would be received within 21 days.
More than 3 months passed; no refund.
I sent a request via the website and was inundated with hundreds of notifications of my Case; each with a different reference number.
I had to block Gala.
Attempts to call their UK phone number failed.
Now I have sought help from my bank and card supplier to prevent Gala Hotels from further abusing my Visa account. Remember, we have given them our card security data!!!

DO NOT USE! COMPLETE CON ARTISTS! STEAL YOUR MONEY AND NO ROOM BOOKED! - We arrived in Vienna and were told there was no record of our confirmed reservation. The hotel told us this happens all the time with Gala hotels and that they had gone bankrupt but I can see their website is still active. We had to book and pay for new rooms as when we phoned Gala we got no response, we emailed and got it sent back and every time we tried to raise a case on their site it would not send. We are unable to contact them in any way for a refund. DO NOT USE THIS WEBSITE!

my reservations were cancelled at el dorado casitas royale. Several attempts to contact have all failed. initiated a charge back request with my bank for merchant failing to provide service.

I had a booking ( from March 03 to March 08, 2019) in the Bayswater Inn Hotel (7570), London, GB.
I printed out the voucher which was sent via email. As I checked in with the hotel under this booking number I was told, that my reservaction was cancelled.
The hotel clerk tried to call the emergency numer (+90 212 705 4858), the UK number +44 20 3384 6448, she tried to open the Galahotel homepage, I tried to open the homepage, so did my husband in Germany. Nothing worked, no response, nobody answered the phone, one phone number was disconnected. Instead we found out, that this kind of fraud happended to a lot of customers. Hotel rooms were booked, confirmation numbers for a voucher were sent via email, but when the people checked in with the hotel, the booking was cancelled. So it happened to me. I did pay 281 Euro via my Visa Card for this booking with GalaHotels and all I got was a cancelled hotel reservation. My son and I had to find another hotel, because this one was completely booked. Since I am a journalist, this is a really good story to get publish - which I will do in any case to warn people about this very mean fraud.
Now I tried to file a complaint with the hotel - since all of a sudden the homepage works again - but it just gives me an error message.
So please, under no circumstances book with this group any hotelrooms. The chances are pretty good, that you will have to pay for another hotel ...

Booked a hotel room in Spain with this company on 25-11-2018
When i arrived at the hotel on the 25-02-2019, the hotel said there was no reservation for me.
I showed them the Gala Booking booking confirmation & they said they have had trouble with this company in the past.

They hotel receptionist looked into it and come back to me with printed out document Saying that there was a reservation made for me on the 25-11-2018 but that it had been cancelled on the 19-12-2018 by Gala Hotels.

Gala Hotels had cancelled the booking without informing me or refunding me the £380 i had paid them.
I then paid the Hotel Porta De Galleces a further 496 euros for the hotel room.

I tried contacting the Gala Hotels emergency phone number +90 212 705 4858 when the matter first came to light but there was no answer.
Since i got home i have again tried ringing the UK number on there web site + 44 20 3384 64 48 but it is constantly engaged.
The matter is now being looked into by the credit card company i used to pay for the booking.

If I’m being honest it deserves minimun stars.
I can’t believe how rude the staff.
They reply to your emails at the pace of a snail.
There was no communication and I didn’t even get the product I that I paid for. Never ever shop with these scum bags because they reduced me to writing a review.

This company don’t even deserve 1 star, we booked a Jurys in hotel through them, got to the hotel and there was no booking, the hotel contacted gala hotels and they blamed our bank for never paying them only to find out that the money had been taken from our bank and the bank was investigating it for fraud, we then had to pay £200 at the hotel to book a new room to stay in!