Went to Game in aintree today (22/1/26) to ask for a replacement for a ps5 controller because it has stick drift and they refused, I told them about consumer rights etc and they weren't interested,... See more
Location
Switch locationc/o Sports Direct, Aintree, 99 Ormskirk Road, L9 5AE Aintree, GB
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See what reviewers are saying
Staff member who served me was awesome, took her time, showed and explained different products and offers.
Great product to buy from use and the staff where very helpful inside the store where I collect my purchases from the store.
Great staff, always friendly, patient and very helpful.
Company details
- #147 of 150 best companies in Gaming services
- #85 of 85 best companies in Computer Shop
- #37 of 40 best companies in Video Game Shop
About GAME - Aintree
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, Aintree, 99 Ormskirk Road, L9 5AE, Aintree, United Kingdom
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Hasn’t replied to negative reviews
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Went to Game in aintree today …
Went to Game in aintree today (22/1/26) to ask for a replacement for a ps5 controller because it has stick drift and they refused, I told them about consumer rights etc and they weren't interested, I went on their website and it says I am allowed a replacement, but they refused a replacement, the controller is still in warranty and I shown them the receipt
DO NOT BUY A PS5 FROM GAME GO OVER THE ROAD TO CURRYS WERE YOU GET A PROPER WARRANTY AND CONSUMER RIGHTS
Friendly and helpful staff member and…
Friendly and helpful staff member and some good bargains.
Staff member who served me was awesome
Staff member who served me was awesome, took her time, showed and explained different products and offers.
The cashier was really helpful and…
The cashier was really helpful and nice. Went above and beyond to help me.
PlayStation 5
Great product to buy from use and the staff where very helpful inside the store where I collect my purchases from the store.
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