I placed a gift voucher 21 days ago and still not received it. I keep being told someone that it is being escalated and they will get back to me in 48 hrs, 21 days of continuously trying to get... See more
Location
Switch locationGAME, 5 Donegall Arcade, BT1 1PT Belfast, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Website made it easy to order. The product was ready a day sooner than expected and in-store collection was quick and simple. Staff in store were helpful and friendly All in all a fuss-free,... See more
I have been a loyal customer since 90.s with game so my experience over that time it has excellent they have a good customer relationship with you son hope I will be apart of that for as as it continu... See more
My items were lost in the post, very disappointed and no help from customer services. Will not be purchasing items from Game in the future
Company details
- #149 of 152 best companies in Gaming services
- #83 of 83 best companies in Computer Shop
- #38 of 40 best companies in Video Game Shop
About GAME - Belfast
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, 5 Donegall Arcade, BT1 1PT, Belfast, United Kingdom
3.4
Average
18 reviews
Replied to 4% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraudulent company
I placed a gift voucher 21 days ago and still not received it. I keep being told someone that it is being escalated and they will get back to me in 48 hrs, 21 days of continuously trying to get my money back nobody will get back to me and they will not refund my money. This is fraud, you cannot take money of people and not refund it.
The customer service is absolutely useless!
Fezeka
Customer Service Advisor
Tembakazi
Customer Service Advisor
1 November 2025
Unprompted review
My items were lost in the post
My items were lost in the post, very disappointed and no help from customer services. Will not be purchasing items from Game in the future
29 October 2024
Very good package and delivery and…
Very good package and delivery and gameplay is great too
27 October 2024
Great customer service
13 April 2024
Top quality
I have been a loyal customer since 90.s with game so my experience over that time it has excellent they have a good customer relationship with you son hope I will be apart of that for as as it continues 😀 thank you
5 February 2024
I got a storage drive for my Series S
I got a storage drive for my Series S, the workers were kind and helpful with helping me choose what would be best and what price was best for me.
5 January 2024
Love game!
I love shopping at game for my Pokémon cards. The staff are very friendly, and the discounts/deals are handy
5 October 2023
Everyone at the store was sound even…
Everyone at the store was sound even though they were so busy at the time, even took time to clear up a misunderstanding with how the online preorders went.
19 September 2023
A pleasant experience
Website made it easy to order.
The product was ready a day sooner than expected and in-store collection was quick and simple.
Staff in store were helpful and friendly
All in all a fuss-free, efficient and pleasant experience
22 September 2023
Very friendly and helpful staff
Very friendly and helpful staff. Definitely be back to this store soon.
2 September 2023
Game time
I like the staffs help any problems come back. The games play on the Nintendo switch withch brought when I got some extra money. All great.i
24 August 2023
Very pleasant staff very helpful
22 August 2023
Great staff with great customer service
Has been my go to place for gaming and merch for the last few years, staff has changed a lot in that time, but each member has always been kind and good to get on with
11 May 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.