GAME - Cheltenham Reviews 6

TrustScore 4 out of 5

3.9

c/o House of Fraser, 32-48 The Promenade, GL50 1HP Cheltenham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

So much better than the high street Game shops, loads of space to browse and lots out on display 👍

Rated 5 out of 5 stars

First rate, expert advice. Very helpful and informative staff. I’ve been gaming since 1983, I’m not up to date with the latest developments. The staff were very patient with me and gave excellent ad... See more

Rated 2 out of 5 stars

An alright experience while shopping online however when it comes to in-store shopping I was genuinely surprised by how pathetic the stock availability is. All of the games on shelves are dummie... See more

Company replied


Company details

  1. #148 of 151 best companies in Gaming services
  2. #82 of 82 best companies in Computer Shop
  3. #38 of 40 best companies in Video Game Shop

About GAME - Cheltenham

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • c/o House of Fraser, 32-48 The Promenade, GL50 1HP, Cheltenham, United Kingdom

3.9

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Understaffed & Understocked

An alright experience while shopping online however when it comes to in-store shopping I was genuinely surprised by how pathetic the stock availability is. All of the games on shelves are dummies and that’s understandable however when requesting a specific game that you have picked up the case for you than have to wait for the staff member to leave and go to the stock room only to come back saying that that specific game is not in stock and I kid you not after picking up another one the same thing happened again - around 15 minutes waisted.

Don’t understand the need to leave cases for unavailable games on the shelves only to confuse the customer.

And don’t be surprised to see only one person on the store floor, the company clearly can’t afford to have two people assisting customers.

I recommend employees to open their own game shop in town as they already know how to work by them self in that environment, maybe they will even have stock to sell.

10 April 2023
GAME - Cheltenham logo

Reply from GAME - Cheltenham

Hi Roman,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME.
Kind Regards 
Customer Services

Rated 5 out of 5 stars

First rate

First rate, expert advice.
Very helpful and informative staff.
I’ve been gaming since 1983, I’m not up to date with the latest developments. The staff were very patient with me and gave excellent advice.

6 June 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look