GAME - Edinburgh Reviews 17

TrustScore 3.5 out of 5

3.3

GAME, Unit 7 Waverley Mall, EH1 1BQ Edinburgh, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't thin... See more

Rated 2 out of 5 stars

A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund... See more

Company replied

Rated 5 out of 5 stars

Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful w... See more

Rated 2 out of 5 stars

The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

Company replied


Company details

  1. #148 of 151 best companies in Gaming services
  2. #83 of 83 best companies in Computer Shop
  3. #37 of 39 best companies in Video Game Shop

About GAME - Edinburgh

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • GAME, Unit 7 Waverley Mall, EH1 1BQ, Edinburgh, United Kingdom

3.3

Average

TrustScore 3.5 out of 5

17 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Staff caught lying about Pokémon card…

Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't think so" then asked in back room and said no not yet but there's only 4 boxes coming.
Went back at 1pm and spoke to another staff member and when asked if the stock was in yet he got really nervous and said they were already all gone and sold out, when asked how much stock they had he replied only 2 boxes. It's hard enough trying to find Pokémon card stock on the shelves as it is with scalpers flipping them on eBay for double the cost but even harder when the stock doesn't even make it to the shelf as the staff are hoarding it in the stock room.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Well stocked shop - friendly staff

Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful when that person was trying to convince them to accept return of an abused controller without any proof of purchase. Working in face to face business deserves respect!

28 January 2024
Rated 5 out of 5 stars

Good Customer Service

Very helpful Assistant.Loyalty Card's metallic strip didn't work. Assistant helped us with App and I was able to redeem my points

2 January 2024
Rated 2 out of 5 stars

Wrongly priced item

A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund, though as it was the only copy left I wonder how many other shoppers paid more than they expected without realising

6 January 2024
GAME - Edinburgh logo

Reply from GAME - Edinburgh

Hi Antony, 


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 

Kind regards, 
Em
Customer Services Senior Advisor 

Rated 2 out of 5 stars

Price

I wasn’t very happy when I payed £489.99 on a PlayStation 5 and 2 days later it was down to £429.99,nobody in the store told me of this deal

27 September 2023
GAME - Edinburgh logo

Reply from GAME - Edinburgh

Hi David.


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind regards,
James
Customer Services

Rated 4 out of 5 stars

Good store

Game is a good store to buy the latest game i do occasionally buy used games but when i can i buy new

3 September 2023
Unprompted review
Rated 2 out of 5 stars

The man who served me was annoyingly…

The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

11 May 2023
GAME - Edinburgh logo

Reply from GAME - Edinburgh

Hi Andrew,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME.

Kind Regards,

Shannon 
Customer Services Senior Advisor

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