Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't thin... See more
Location
Switch locationGAME, Unit 7 Waverley Mall, EH1 1BQ Edinburgh, GB
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A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund... See more
Company replied
Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful w... See more
The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in
Company replied
Company details
- #148 of 151 best companies in Gaming services
- #83 of 83 best companies in Computer Shop
- #37 of 39 best companies in Video Game Shop
About GAME - Edinburgh
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 7 Waverley Mall, EH1 1BQ, Edinburgh, United Kingdom
Hasn’t replied to negative reviews
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Staff caught lying about Pokémon card…
Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't think so" then asked in back room and said no not yet but there's only 4 boxes coming.
Went back at 1pm and spoke to another staff member and when asked if the stock was in yet he got really nervous and said they were already all gone and sold out, when asked how much stock they had he replied only 2 boxes. It's hard enough trying to find Pokémon card stock on the shelves as it is with scalpers flipping them on eBay for double the cost but even harder when the stock doesn't even make it to the shelf as the staff are hoarding it in the stock room.
My Game Experience With Great Service
My Experience Was Great Because The Staff Of Game Edinburgh In Waverley Mall Was Very Friendly And Helpful With Things And Game Is A Great Company To Buy Gifts For Friends And Family Members.
Well stocked shop - friendly staff
Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful when that person was trying to convince them to accept return of an abused controller without any proof of purchase. Working in face to face business deserves respect!
Good Customer Service
Very helpful Assistant.Loyalty Card's metallic strip didn't work. Assistant helped us with App and I was able to redeem my points
Wrongly priced item
A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund, though as it was the only copy left I wonder how many other shoppers paid more than they expected without realising

Reply from GAME - Edinburgh
Sam was great!
Sam was extremely helpful and friendly, I had the best time making my purchase!
Click and Collect Waverley
Quick and easy click and collect procedure. Staff were very helpful and kind.
Price
I wasn’t very happy when I payed £489.99 on a PlayStation 5 and 2 days later it was down to £429.99,nobody in the store told me of this deal

Reply from GAME - Edinburgh
Good store
Game is a good store to buy the latest game i do occasionally buy used games but when i can i buy new
Great staff.
Great customer service
Sales assistant was very efficient and…
Sales assistant was very efficient and knowledgeable
Very helpful staff friendly as always…
Very helpful staff friendly as always they know what there doing and they do it well.
The man who served me was annoyingly…
The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

Reply from GAME - Edinburgh
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