Not the company it once was. A shallow empty vessel that doesn’t value years of custom.
Location
Switch locationc/o Sports Direct, Unit 1, Central Retail Park, FK1 1LW Falkirk, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Guy who served me was more interested in me joining elite or preordering than taking my preorder deposit off and overcharging me.shame the young lady wasn't working so much more customer orientated
Company replied
Service I received on Saturday was brilliant especially as I had a very difficult 3 year old with me. The retail assistant was really knowledgeable and helpful even when I arrived shortly before closi... See more
Had to get a replacement ps5 controller due to stick drift. Had the warranty so very quick and easy. Person at the desk was very pleasant and well mannered
Company details
- #149 of 152 best companies in Gaming services
- #83 of 83 best companies in Computer Shop
- #37 of 39 best companies in Video Game Shop
About GAME - Falkirk
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, Unit 1, Central Retail Park, FK1 1LW, Falkirk, United Kingdom
3.2
Average
7 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mike cashley strikes again.
Not the company it once was. A shallow empty vessel that doesn’t value years of custom.
7 October 2024
Excellent service delivered with…
Excellent service delivered with efficiently and professionally
5 October 2023
Guy who served me was more interested…
Guy who served me was more interested in me joining elite or preordering than taking my preorder deposit off and overcharging me.shame the young lady wasn't working so much more customer orientated
19 September 2023
Reply from GAME - Falkirk
Hi Mark,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Replacement controller
Had to get a replacement ps5 controller due to stick drift. Had the warranty so very quick and easy. Person at the desk was very pleasant and well mannered
5 September 2023
The assistant was very helpful and…
The assistant was very helpful and couldnt have been more courteous. Overall a very enjoyable experience.
9 August 2023
Service I received on Saturday was…
Service I received on Saturday was brilliant especially as I had a very difficult 3 year old with me. The retail assistant was really knowledgeable and helpful even when I arrived shortly before closing time on a Saturday afternoon. Would recommend and will definitely be back.
28 July 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.