I bought a mouse that only worked for a week. When I took it back there was a long discussion and they insisted on checking it on there computer to show surprise it didn't work. I also don't like the... See more
Company replied
Location
Switch locationc/o Sports Direct, Middlesbrough Linth 68, Linthorpe Rd, TS1 2LB Middlesbrough, GB
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See what reviewers are saying
Recently went into the Game in Sports Direct Middlesbrough for a PS5 and had some wonderful customer service. There were 2 staff members in and both of them were lovely, easy to talk to, knowledgable... See more
Went first thing to get the Starfield Collectors edition, staff were an absolute wonder and great to talk to. Will always be making my pre-orders with Game
The service of the person he was helpfull and polite and he made sure that he got the game in stock
Company details
- #147 of 150 best companies in Gaming services
- #85 of 85 best companies in Computer Shop
- #37 of 40 best companies in Video Game Shop
About GAME - Middlesbrough
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, Middlesbrough Linth 68, Linthorpe Rd, TS1 2LB, Middlesbrough, United Kingdom
3.8
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a mouse that only worked for a…
I bought a mouse that only worked for a week. When I took it back there was a long discussion and they insisted on checking it on there computer to show surprise it didn't work. I also don't like the policy of not giving refunds.
17 April 2024
Reply from GAME - Middlesbrough
Hi Joanne,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
The great help service of the person he was…
The service of the person he was helpfull and polite and he made sure that he got the game in stock
8 December 2023
Getting Starfield
Went first thing to get the Starfield Collectors edition, staff were an absolute wonder and great to talk to.
Will always be making my pre-orders with Game
1 September 2023
Unprompted review
Recently went into the Game in Sports…
Recently went into the Game in Sports Direct Middlesbrough for a PS5 and had some wonderful customer service. There were 2 staff members in and both of them were lovely, easy to talk to, knowledgable and super helpful when it came to making a decision that worked for me.
5 September 2023
Super fast and efficient
Super fast and efficient. Explained everything well and got the outcome I wanted.
25 August 2023
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