Used to love going into our York store at monks Cross York, but unfortunately it's closed down. The site still gives me a lot of choices to look through,I think it should have free shipping prices as... See more
Location
Switch locationGAME, Unit B, Monks Cross retail Park, YO32 9GX Huntington, GB
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See what reviewers are saying
Shocking bought a Nintendo switch, I spent £400 in the shop and had to return to the shop 3 times, because the game did not work. And no one was bothered 1 hr round trip everytime. No telephone number... See more
Company replied
It's always a pleasure going to this Game the staff are so friendly and happy to talk about nerdy fun things and have a laugh with customers. We are so glad to have met the staff there and visit it al... See more
Great customer service, friendly. helpful and nothing was too much trouble. I work in retail and have done for many years so can really appreciate the hard work and dedication from all at Game Monks C... See more
Company details
- #149 of 152 best companies in Gaming services
- #83 of 83 best companies in Computer Shop
- #38 of 40 best companies in Video Game Shop
About GAME - Monks Cross
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit B, Monks Cross retail Park, YO32 9GX, Huntington, United Kingdom
Replied to 4% of negative reviews
Typically replies within 1 week
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Used to love going into our York store…
Used to love going into our York store at monks Cross York, but unfortunately it's closed down. The site still gives me a lot of choices to look through,I think it should have free shipping prices as I do spend a lot of money but otherwise it keeps me informed when my order is due.
Incredible people
It's always a pleasure going to this Game the staff are so friendly and happy to talk about nerdy fun things and have a laugh with customers. We are so glad to have met the staff there and visit it almost every weekend. It has been a pleasure it's a shame the monks cross one is closing, we wish the staff our best for their future it has been a pleasure Game Monks Cross. To Tom and all his team thank you it's been a pleasure.
Very knowledgeable
Very knowledgeable. Always helpful. Nothing is too much trouble. Helpful in choosing a new game.
Good variety of games etc very friendly…
Good variety of games etc very friendly knowledgeable and helpful staff and good value for money
Customer service assistant helped me…
Customer service assistant helped me chose what I wanted and assisted me in saving money top bloke
Really friendly staff
Really friendly staff, told me about all the offers thety had on at the time.
Very helpful
I am of the older generation and needed…
I am of the older generation and needed some help re a gift...for my Grandson wanted a gift and was really pleased with the help from the staff as was not sure what I was looking for🤔😳
Thankyou so much xx
Great customer service
The staff member at the till was brilliant, very kind and helped me ensure I made the correct purchase regarding some mtg cards. Very welcoming and helpful
Great service ,helpful pleasant staff
Shocking bought a Nintendo switch
Shocking bought a Nintendo switch, I spent £400 in the shop and had to return to the shop 3 times, because the game did not work. And no one was bothered 1 hr round trip everytime. No telephone numbers no way to contact anyone any other way online, customer service or anything it's 2023 never known anything like it. I won't be spending another penny in game. And telling anyone I know go stay clear of the place

Reply from GAME - Monks Cross
Great customer service
The guy in the shop was super engaged with my 7 year old, he chatted with him about Pokémon and made him feel like a valued customer. Well done game monks cross York
As always a pleasant welcoming…
As always a pleasant welcoming experience where the staff made my daughter feel happy and safe when looking around for a new game
Good customer service
Easy website to use
Easy website to use. Delivery great. Product came in perfect condition
Fabulous service
Great customer service, friendly. helpful and nothing was too much trouble. I work in retail and have done for many years so can really appreciate the hard work and dedication from all at Game Monks Cross York 👍
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