GAME - Monks Cross Reviews 23

TrustScore 4.5 out of 5

4.6

GAME, Unit B, Monks Cross retail Park, YO32 9GX Huntington, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Used to love going into our York store at monks Cross York, but unfortunately it's closed down. The site still gives me a lot of choices to look through,I think it should have free shipping prices as... See more

Rated 1 out of 5 stars

Shocking bought a Nintendo switch, I spent £400 in the shop and had to return to the shop 3 times, because the game did not work. And no one was bothered 1 hr round trip everytime. No telephone number... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure going to this Game the staff are so friendly and happy to talk about nerdy fun things and have a laugh with customers. We are so glad to have met the staff there and visit it al... See more

Rated 5 out of 5 stars

Great customer service, friendly. helpful and nothing was too much trouble. I work in retail and have done for many years so can really appreciate the hard work and dedication from all at Game Monks C... See more


Company details

  1. #149 of 152 best companies in Gaming services
  2. #83 of 83 best companies in Computer Shop
  3. #38 of 40 best companies in Video Game Shop

About GAME - Monks Cross

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • GAME, Unit B, Monks Cross retail Park, YO32 9GX, Huntington, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Used to love going into our York store…

Used to love going into our York store at monks Cross York, but unfortunately it's closed down. The site still gives me a lot of choices to look through,I think it should have free shipping prices as I do spend a lot of money but otherwise it keeps me informed when my order is due.

9 April 2025
Rated 5 out of 5 stars

Incredible people

It's always a pleasure going to this Game the staff are so friendly and happy to talk about nerdy fun things and have a laugh with customers. We are so glad to have met the staff there and visit it almost every weekend. It has been a pleasure it's a shame the monks cross one is closing, we wish the staff our best for their future it has been a pleasure Game Monks Cross. To Tom and all his team thank you it's been a pleasure.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

The staff member at the till was brilliant, very kind and helped me ensure I made the correct purchase regarding some mtg cards. Very welcoming and helpful

15 December 2023
Rated 1 out of 5 stars

Shocking bought a Nintendo switch

Shocking bought a Nintendo switch, I spent £400 in the shop and had to return to the shop 3 times, because the game did not work. And no one was bothered 1 hr round trip everytime. No telephone numbers no way to contact anyone any other way online, customer service or anything it's 2023 never known anything like it. I won't be spending another penny in game. And telling anyone I know go stay clear of the place

3 July 2023
GAME - Monks Cross logo

Reply from GAME - Monks Cross

Hi Nathan,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind Regards 
Customer Services

Rated 5 out of 5 stars

Great customer service

The guy in the shop was super engaged with my 7 year old, he chatted with him about Pokémon and made him feel like a valued customer. Well done game monks cross York

9 July 2023
Rated 5 out of 5 stars

Fabulous service

Great customer service, friendly. helpful and nothing was too much trouble. I work in retail and have done for many years so can really appreciate the hard work and dedication from all at Game Monks Cross York 👍

26 May 2023

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