Has barely any games in stock and also those that are up are not priced correctly as per there website. Tried to buy a game and it came up on the till costing £25 more than what it was priced on... See more
Location
Switch locationGAME, Unit 4, The Belfry Centre, RH1 1SA Redhill, GB
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See what reviewers are saying
Ordered items to be delivered to local store on Monday charged £4.99 1/2 days delivery now Friday no email to say when they might be delivered unable to contact anyone went to store unable to refund o... See more
Company replied
Abysmal customer service, the guy who served me didn’t seem to care and the staff next to him was chatting to a customer, I had to wait 1 minute in an empty store before I was called over, I find this... See more
Company replied
I been shopping with game for years since I was a teenager and they had a different name. Excellent service and full range if games and toys that are all cool. I'm also really happy that I managed to... See more
Company details
- #149 of 152 best companies in Gaming services
- #82 of 82 best companies in Computer Shop
- #37 of 39 best companies in Video Game Shop
About GAME - Redhill
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 4, The Belfry Centre, RH1 1SA, Redhill, United Kingdom
2.6
Poor
11 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Mispriced games..
Has barely any games in stock and also those that are up are not priced correctly as per there website.
Tried to buy a game and it came up on the till costing £25 more than what it was priced on their shelves for.
Will have to buy it elsewhere as to not upset my young daughter this evening who asked me to pick it up for her with Christmas money today. As I especially came in town to pick it up.
19 January 2026
Unprompted review
Going to miss the store in Redhill 😭
15 March 2024
Friendly and helpful staff
Friendly and helpful staff, especially Sam Hyden. I only buy games from Game.
2 February 2024
Abysmal customer service
Abysmal customer service, the guy who served me didn’t seem to care and the staff next to him was chatting to a customer, I had to wait 1 minute in an empty store before I was called over, I find this extremely rude and not professional. This was at the Redhill store.
2 February 2024
Reply from GAME - Redhill
Hi Joe,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Buyers BEWARE
Ordered items to be delivered to local store on Monday charged £4.99 1/2 days delivery now Friday no email to say when they might be delivered unable to contact anyone went to store unable to refund or cancel. Online the same now have to wait for them to be delivered to store and returned to their offices for refund buyers beware disgusting service. Refund at last minus £4.99 their delivery to store charge which was delivered to late to give. BUYERS BEWARE
1 December 2023
Unprompted review
Reply from GAME - Redhill
Hi Wendy,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
The staff are always friendly and have…
The staff are always friendly and have the time to explain things
19 August 2023
Great staffing
25 August 2023
Redhill - Excellent staff
The staff in the Redhill branch were great. Really helpful and chatty and helped me decide on the best purchase for me.
8 August 2023
I been shopping with game for years…
I been shopping with game for years since I was a teenager and they had a different name. Excellent service and full range if games and toys that are all cool. I'm also really happy that I managed to get my limited edition game too
16 June 2023
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