Noticed a couple of lego sets on sale on the website that I was interested in buying for my daughter. Took a trip to my local Game (in Sports Direct) and the lego sets i was after were there and... See more
Company replied
Location
Switch locationGAME, 46 The Mall, Golden Square Shopping Centre, WA1 1QP Warrington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff was incredibly helpful, the extra trade in credit was AMAZING!!! Helped me get a new game and the staff helped me use my reward points and credit to get it even cheaper. Would highly recommend.
I’ve been to game to pick up a game I really wanted and the staff were really helpful ind finding the right game I really wanted
Great staff given the significantly new, smaller location. Really helpful and friendly always offering advice and support.
Company details
- #148 of 151 best companies in Gaming services
- #82 of 82 best companies in Computer Shop
- #38 of 40 best companies in Video Game Shop
About GAME - Warrington
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, 46 The Mall, Golden Square Shopping Centre, WA1 1QP, Warrington, United Kingdom
3.6
Average
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't offer the same prices in store as they do on the website for some bizarre reason
Noticed a couple of lego sets on sale on the website that I was interested in buying for my daughter. Took a trip to my local Game (in Sports Direct) and the lego sets i was after were there and in stock. However, the combined price in store was £25 more than online. Asked the advisor in the store if they could match the price with it being the exact same products on their own website, but apparently not. Thought this was a bit strange and even the store advisor said he didn't understand why they couldn't either.
I still ended up ordering them online and got them delivered, but the box they were delivered in was damaged/squashed.
Luckily, the actual lego sets weren't damaged.
The guy in store was friendly enough and ordering online was easy. I just found it annoying that they advertise a price on their website, but won't honor said price in the store
25 March 2025
Reply from GAME - Warrington
Hi Craig,
Thank you for your review,
I do apologise for the issues you're having regarding our prices in-store and
online,
I can see you have chosen not to share your personal details with us, however,
if you do change your stance on this, please don’t hesitate to contact us via
email, live chat, or social media to discuss this further so we can hopefully
resolve the issue at hand.
Kind Regards,
Jake
Customer Service Advisor
Found the right game I wanted
I’ve been to game to pick up a game I really wanted and the staff were really helpful ind finding the right game I really wanted
4 January 2024
Great staff
Great staff given the significantly new, smaller location. Really helpful and friendly always offering advice and support.
25 August 2023
Staff was incredibly helpful
Staff was incredibly helpful, the extra trade in credit was AMAZING!!! Helped me get a new game and the staff helped me use my reward points and credit to get it even cheaper. Would highly recommend.
30 June 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.