GAME Reviews 

34,576
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 663 reviews, most reviewers were unhappy with their experience overall. Customers frequently received products in unacceptable or damaged condition, often unsealed or used despite being listed as new. Many encountered significant order issues, such as undelivered pre-orders, missing gift cards, or incorrect items. Delivery services were problematic, with parcels often lost, delayed, or sent to the wrong address, even with paid express shipping. Conversely, some customers noted positive aspects, including prompt and fast delivery, with items often arriving on time or earlier than expected. Some reviewers also appreciated good communication and service, finding competitive prices and a good selection of products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition, particularly regarding collector's... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and fast... See more

Order

Users describe ambiguous interactions with order experiences, with some finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers praising good prices, great customer... See more

Service

People report ambiguous experiences with service, with many customers praising the great service, ease of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

One of Three products arrived in a totally unacceptable condition Second product arrived in poor condition Third was in perfect condition An ongoing dispute with Game customer service,... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming services
  2. Computer Shop
  3. Video Game Shop

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(34,576)

668 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Useless go elsewhere Spent 2 weeks back and forth emailing…

Spent 2 weeks back and forth emailing enquiring about specific games what comes with it never got an actual answer just days of no replies and being asked serial numbers product codes wrong info etc etc. leicester stores are a shambles along with sports direct just smashed packaging used items back on the floor. finally gave up waiting for an answer and just ordered the items turned up today in a plastic bag unsurprisingly the games are smashed to pieces and special edition squashed and ruined. Now ive gotta go back through there online form log a ticket and wait weeks to get something sorted. I mean im not surprised u have gone bust and going bust again.

15 March 2026
Unprompted review
Rated 2 out of 5 stars

Not happy paid extra for quick delivery…

Not happy paid extra for quick delivery for the weekend and still dont have my game 2 days later and if I dont get it by in the next two days i might as well of not paid extra as the cheap delivery time would of been this feel scammed

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Game are a great company to buy from

Game are a great company to buy from, I do wish they did more deals on pre-orders like you get on PlayStation but that’s just a personal bug bear. When needing help the customer service is great and can’t thank them enough

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy website to browse

Easy website to browse. Found what I was looking for. Different payments offered allowing ease to pay. Quick to update and let me know of any changes.

19 March 2026
Unprompted review
Rated 2 out of 5 stars

The game just doesnt run

The game just doesnt run, all downloads appear to have gone through OK but the game just doesnt run, no error messages just a MS screen asking me which version I would like from a compare list.

I am emailing game support at the moment trying to ascertain what the hell is happening. Not good for a game I pre-ordered 2-3 months ago and now find it is reduced from what I paid only to discover it wont run.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. They had a banner advertising if you ordered crimson desert by 9pm you would get next day delivery. It said nothing about having to pay for the delivery, I tried to cancel my order but magically 5 mins after sending them an email the order was processing so it could not be cancelled. So now I have a game I wanted on day of release arriving by next Wednesday and I then have to send it back even though it is your false advertising that got me in this mess in the first place!

18 March 2026
Unprompted review
Rated 1 out of 5 stars

“Brand New” doesn’t mean new

Bought a “mint” copy of a ps4 game online, while it arrived quickly the game was sealed with security protected stickers (A control copy of the game) - incredibly scratched up and had three (3) different prices on the case. The case also arrived covered in dirt - despite being sent in adequate packaging.

The disc is loose inside the case which is dented and heavily scratched. I have not unsealed the item due to knowing that GAME will unlikely accept a return if I do so.

If I wanted a game in this condition I would have purchased it second hand, elsewhere as GAME should no longer stock them (or so I was lead to believe).

13 March 2026
Unprompted review

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