I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About GAME
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom
- www.game.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The game just doesnt run
The game just doesnt run, all downloads appear to have gone through OK but the game just doesnt run, no error messages just a MS screen asking me which version I would like from a compare list.
I am emailing game support at the moment trying to ascertain what the hell is happening. Not good for a game I pre-ordered 2-3 months ago and now find it is reduced from what I paid only to discover it wont run.
Awful experience
Awful experience. They had a banner advertising if you ordered crimson desert by 9pm you would get next day delivery. It said nothing about having to pay for the delivery, I tried to cancel my order but magically 5 mins after sending them an email the order was processing so it could not be cancelled. So now I have a game I wanted on day of release arriving by next Wednesday and I then have to send it back even though it is your false advertising that got me in this mess in the first place!
Very disappointed as a damaged item was…
Very disappointed as a damaged item was delivered, and it has cost me an additional £4.99 in postage to return the item.
Very fast service
Very fast service, a great deal and fast post, even using Evri.!!
“Brand New” doesn’t mean new
Bought a “mint” copy of a ps4 game online, while it arrived quickly the game was sealed with security protected stickers (A control copy of the game) - incredibly scratched up and had three (3) different prices on the case. The case also arrived covered in dirt - despite being sent in adequate packaging.
The disc is loose inside the case which is dented and heavily scratched. I have not unsealed the item due to knowing that GAME will unlikely accept a return if I do so.
If I wanted a game in this condition I would have purchased it second hand, elsewhere as GAME should no longer stock them (or so I was lead to believe).
They send toys but they always wreck…
They send toys but they always wreck the packerging.holes in things.stuff bent.they not intrested neither.avoid.dont buy anything if you want packerging in 1 piece.
Delivery times way too long
I ordered a memory card, shipped on 10March still not here on 15th March. Will buy in store going goward
Ordered two supposedly brand new items
Ordered two supposedly brand new items. One of which was dirt and second-hand. The other was unsealed and I haven't looked any further.
Next day worked very well for me
Next day worked very well for me and I have always loved Game.
Always happy with products and service
Always happy with products and service
First time but not last
The sensing and the tracking of the packadge was absolutely perfect.
Fantastic
I only ordered them yesterday and arrived a day early and I am very impressed
Ordered on a Saturday evening and was…
Ordered on a Saturday evening and was delivered promptly the Sunday morning. Was really surprised how quick the bundle arrived and packaging was amazing. My son loved his present
Easy to use app easy to pay for…
Easy to use app easy to pay for products in the app quick delivery reliable service
Quick delivery
Quick delivery, easy to order, good communication. Despite being well packaged, box to item was damaged slightly squashed and ripped at the bottom which is a shame as it’s a present
Great service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








