GAME Reviews 

34,553
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 664 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products in damaged condition, with items often appearing used or unsealed despite being sold as new. People frequently experienced significant delivery problems, including delayed or missing orders, parcels sent to incorrect addresses, and issues with pre-orders not arriving on time. Reviewers also cited poor customer service, with difficulties getting explanations for issues, resolving gift card problems, or obtaining refunds for undelivered or incorrect items. However, some customers also noted positive aspects, such as competitive pricing and good bargains on products. A few other people also felt that the delivery service was prompt and efficient, with orders often arriving on time or even earlier than expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition, with many expressing disappointment... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and prompt delivery, sometimes even... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the process easy and... See more

Price

Customers had ambiguous experiences with price, with many praising good prices, great bargains, and... See more

Service

Users describe ambiguous interactions with service, with many customers reporting positive experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more

Rated 1 out of 5 stars

Assassins creed Shadows collectors edition was absolutely damaged and rubbish condition. Game is not accepting my return cause said that is not reason. Ordered another game,sent me opend game a... See more


Company details

  1. Gaming services
  2. Computer Shop
  3. Video Game Shop

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(34,553)

648 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The game just doesnt run

The game just doesnt run, all downloads appear to have gone through OK but the game just doesnt run, no error messages just a MS screen asking me which version I would like from a compare list.

I am emailing game support at the moment trying to ascertain what the hell is happening. Not good for a game I pre-ordered 2-3 months ago and now find it is reduced from what I paid only to discover it wont run.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. They had a banner advertising if you ordered crimson desert by 9pm you would get next day delivery. It said nothing about having to pay for the delivery, I tried to cancel my order but magically 5 mins after sending them an email the order was processing so it could not be cancelled. So now I have a game I wanted on day of release arriving by next Wednesday and I then have to send it back even though it is your false advertising that got me in this mess in the first place!

18 March 2026
Unprompted review
Rated 1 out of 5 stars

“Brand New” doesn’t mean new

Bought a “mint” copy of a ps4 game online, while it arrived quickly the game was sealed with security protected stickers (A control copy of the game) - incredibly scratched up and had three (3) different prices on the case. The case also arrived covered in dirt - despite being sent in adequate packaging.

The disc is loose inside the case which is dented and heavily scratched. I have not unsealed the item due to knowing that GAME will unlikely accept a return if I do so.

If I wanted a game in this condition I would have purchased it second hand, elsewhere as GAME should no longer stock them (or so I was lead to believe).

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy to order, good communication. Despite being well packaged, box to item was damaged slightly squashed and ripped at the bottom which is a shame as it’s a present

7 March 2026
Unprompted review

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