Gameserverkings Reviews 418

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I opened a Rust server with Game Server Kings and it was a super easy process, like most hosting service providers. What sets Game Server Kings apart, though, is the 24/7 ongoing support for when thos... See more

Rated 1 out of 5 stars

This Service is garbage the servers have low frame rate they crash a lot and they over sell space on their servers, when asked to fix problems they simply tell you its your plugins and that you need a... See more

Company replied

Rated 5 out of 5 stars

One of the best if not the best server hosts I have every had the pleasure to experience. Their customer support answers your questions within 5 mins on average and they aren't premade messages.. that... See more

Rated 1 out of 5 stars

Extremely frustrating to work with. I've been with GSK for 4 to 5 years now and over these years. A portion of the time, there's been semi consistent issues. However, the past few months have... See more

Company details

  1. Gaming services
  2. Cloud Computing Service
  3. Web hosting company

Written by the company

Gameserverkings is a leading provider in game server hosting services. We operate our own fully global DDoS protected network and provide shared, bare metal, and colocation hosting solutions.


Contact info

3.3

Average

TrustScore 3.5 out of 5

418 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Iam Writing this review as in…

Iam Writing this review as in March/16/2022. This service is a joke always blaming the other company as in steam for there mistakes . Ive showed file after file to these people even steam and its a back and forth thing between both of them I rented a server from these people then after i rented one well i changed accounts due to some issues so as in new files new profiles new pc new everything well see even steam told me its the server files that they dont wanna work and put the right user name files in so now when i log in it lockes me out due to that my old name still keeps pooping back up on to the txadmin when i sign in so the old name keeps pooping up even when i got a new router the hole nine and steam i showed the files to even said its was game server kings when you log in as your new person it keeps backing up from there files as your old profile name because they never fixed it now iam in a loop deleted all my Crap for 4th freaking time due to these people then on top they take my gpu files and make them null but on my other games my gpu is not null yeah they play to much lieing all the time BBB time ive sent lots of inside pc crap to to these people and the issue i see while lgoing in on my server it keep throwing me back to my old name and i know for sure its not files on my pc when i got a new internet company new router new emails new files new all but when i log in on TxAdmin it even in plan site shows my old user name then it goes to tries to switch to my new user but it wont but here the thang how can this be with all new everthing and nothing go backed up nothing from my old pc to the router so there is no way its my pc steam even said its GSK fault not theres iam in my right name and all its them not fixing messed up files in there program in wich they say no its steam no its Gsk well i dont know if ill be back how crappy this service is i rather run my own off my pc then runing through them they a joke in a half always cannot do what needs to be done ive sent them file of logs on whats wrong and tell me figure it out on my own i really never had so much problems with my pc going to null with them while playing on there server and all donot recommend these services to anyone ive never had any server issuies on my pc intill i got with them. My pc never ran null and my pc never had my old server files or anything added so there is no no way in fact not even steam said theres no way it should pop up under that old name unless they did not redue it in the file even when runing your own services you have to make changes and take old names and that out and all and these people don't wanna do it i know what the issue is but they trying to lie to me and say other wise threating to shut services down due to me always bugging them to do there job as in you go file change my old name to new one duh even states in runing your own rust server how todo it even done it but i rather rent a server iam tired of the run arounds now the BBB is getting called today and my lawyer iam finding out all about this crappy company that make lies to you just to get your money no help on any side at all steam or them even have prrof of steam showing file to them they even said GSk never changed the files like you are supposed to do when you run a server thank you all for the help its just wierd never had this pc or router or internet provider or anything connected to this pc. ive sent request after request and they blame me for logging in under that old name when ive never added or anything my old files from steam or my old server my files are new so i dont understand why or how gameserverkings keeps pulling files from my old server when i used to host on my own router now its iam renting and the files even popping my old files from they old server and i dont under stand how when i never backed up or anything on this iam not sure what todo because i log in under my new name like always but some how in the txadmin files it shows me loging in as my old name in wich ive never done or did because iam not stupid todo so iam trying to figure out how or why these old files got here when nothing from my old pc was added not even the emails or steam but it shows old profile name still but iam under my new name so dont understand why or how this could of happend

16 March 2022
Rated 5 out of 5 stars

Rented a rust server through these guys…

Rented a rust server through these guys and its been a great experience. The price was the main reason I started, but the service is why I've stayed. Always on hand to help when I make stupid mistakes or can't figure something out! Can't rate them highly enough
1

23 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend, great service!

I have used Gameserverkings for multiple games and have been completely satisfied every time. They are very helpful and answered all of my questions promptly and clearly. I would highly recommend them.

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing server host!

This service is amazing and its not my first time using it! Better then all others but I just don't play rust as much as I used to and I wish I could have as much fun as I used to. These servers have helped me meet a bunch of my current friends and helped me meet many new people. Thank you for that!

15 January 2022
Unprompted review
Rated 5 out of 5 stars

My flat out amazing experience with support.

My man alexander he helped me with everything, This man is an absolute legend. One of the best (if not THE best) support experiences I've ever had. Someday Alex will be something great and be one of the most respected people on earth for his genuine personality and infinite IQ... Alex if you see this... Thanks man I appreciate you. Don't think I'm not done, because I'm no where near being done! This man dealt with my stupidity and ignorance through my whole journey of setting up my perfectly running Rust server and I couldn't have done it without him. In my opinion (and most likely many other peoples), I think that my boy Alexander should get a mega promotion or a raise because this man is the best. So if any higher-up individuals in this company reads this than let me tell you that this is your best support person you have hired. In fact I wouldn't think it would be too far to even give him the entire company. As I draw closer to concluding this scholarly and perfect review, I want to let anyone reading this to know that I am NOT messing around and I am NOT tryna be funny. I want this review to be taken seriously and not taken as a joke for I have put my blood, sweat, and tears into this review! And I know it won't be put to waste because I mean every last bit of what I've said. This concludes the most honest and best review you have ever read. Peace ✌️.

15 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing staff support.

Very helpful and understanding staff. I have been buying servers on and off for any reason from hosting a 100+ pop rust server to a server for just a few friends on rust. They have always been helpful in running the server and if I run into any billing issues. Everything they claim is true. I've been purchasing servers for 3+ years from them. Amazing staff, customer service, billing support, server questions it's all great!

5 January 2022
Unprompted review
Rated 5 out of 5 stars

AMAZING SUPPORT

Best support, always online and can alwys help you fix sny problems with your server fast reply times 100% recomend for a game server!

3 January 2022
Unprompted review
Rated 5 out of 5 stars

Best Support and Service - Rust

Professional and timely communication make the service and support feel like a AAA workplace. They clearly hold themselves to a high standard and have gone above and beyond whenever they can to keep us happy!

30 December 2021
Unprompted review
Rated 5 out of 5 stars

Awesome customer support

Awesome customer support. This team has been very helpful. I have been using them for about 9 months now. I have had my ups and downs with connectivity, who hasn't, due to mods, game updates and so on. This is my second run in with FacePunch adding a RAM destroying update as well as mods I use taking ages to get proper updates out. My server has been crashing 1-2 times a day since this Christmas wipe. Jordan was so amazing. He helped me out with the ram issue until next wipe to assure my server doesn't crash all the time detouring players from playing my server. This is the second time I have been lent a helping hand to get me through wipe. Thank you very much.

22 December 2021
Unprompted review
Rated 1 out of 5 stars

SCAMMER ALERT!!!!

SCAMMER ALERT!!!!

They will steal your money from your credit card every month long after you stop using them. You can not cancel subscriptions or remove your credit card info from their website client area !!!

Avoid like the plague! You have been warned!

21 December 2021
Unprompted review
Gameserverkings logo

Reply from Gameserverkings

Hi there,

I'm very sorry to hear that this has happened to you and I apologize for any inconvenience this issue has caused. However, I can assure you that we are the farthest thing from scammers. We take personal information protection very seriously, and we actually do not store any of your payment information directly on our website. Everything is stored with our payment processor, Stripe, which we can have removed at any time. Cancellations may be processed at any time as well.

Could you please reach out to us via a support ticket on the Gameserverkings website? We would be more than happy to help assist you in getting your subscriptions cancelled out properly and refunding any charges that should not have been taken.

Regards,
Dristen M
General Manager

Rated 5 out of 5 stars

Excellent service!

This service was outstanding and the staff were always prompt to help you tackle any issues that would arise. The server ran great and It truly was a beginner friendly experience. Great job guys!

14 December 2021
Unprompted review
Rated 5 out of 5 stars

Had issues getting server set up on my…

Had issues getting server set up on my end, contacted their live support and was connected with Chris. He went above and beyond!!! Took the time to explain everything in a way i understood and stuck by my side until all issues were resolved!. Great service at a great price! Would highly recommend gameserverkings to anyone!

11 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer support

Amazing customer support
They replied extremely quick and helped me with my purchase issue and helped my server get back to the way i wanted it to be. 10/10

1 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, i was having issue with ember on my website showing server information jordan went above and beyond in helping me figure out the issue even though they have nothing to do with ember.

19 October 2021
Unprompted review

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