Gap Year Travel Store Reviews 

530
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly and consistently had a great experience with this online company. Customers frequently praise the exceptionally fast delivery times, noting that orders often arrive within just twenty four hours of initial purchase safely. Many buyers also highlight the extremely competitive pricing compared to other major retailers, making these wonderful purchases well worth the money. Some people also felt that the regular communication from the support team was professional, keeping shoppers thoroughly informed throughout dispatch and delivery. Consumers consistently mention that the gear is top quality, arriving securely packed, exactly as described, and completely ready for their outdoor adventures.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting exceptionally quick dispatch and... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the overall quality and... See more

Service

Users describe satisfaction with the service. For example, people highlight timely deliveries within 24 hours... See more

Price

Consumers find price to be very satisfying and competitive. People report finding costs well below the... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive correct and in good condition.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just purchased an osprey farpoint 55 ruck sack after watching the store video of it, what a fabulous piece of kit! It’s defiantly worth every penny. The whole process of purchasing was made worry... See more

Rated 5 out of 5 stars

I ordered an Osprey backpack from here on Tuesday - THIRTEEN MINUTES (!!!) after I placed the order I had a notification it had been dispatched. It's now Thursday and I have received it. I'm always a... See more

Rated 5 out of 5 stars

Excellent purchase of all season plus built in mosquito net. Initial use of the sleeping bag feels warm. Getting ready for cycling adventures abroad with wild camping that would entail different clima... See more

Rated 5 out of 5 stars

Emailed these guys on Sunday, Chris replied on Monday morning. I called them back. ( just to make sure everything checked out ok? Unfortunately it’s necessary these days) I placed my order on Monday.... See more

Company replied


Company details

  1. #15 of 93 best companies in Outdoor clothing and equipment shop

Written by the company

Gap Year travel store selling travel accessories and backpacking equipment for independent travellers


Contact info

4.9

Excellent

TrustScore 5 out of 5

530 reviews

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Asks customers to review

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4.9

All reviews

(530)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

AMAZING SERVICE FROM STUART

I had been let down by another company and phoned the GAP YEAR TRAVEL STORE to see if they could help. I was leaving for Pakistan in a couple of days and needed a travel back pack urgently. Fortunately, I spoke to Stuart! No problem, can do!!! Purchase complete and item despatched that same day, to arrive the following day, which it did! Fantastic no hassle exemplary customer service from THE GAP YEAR TRAVEL STORE. And I am also delighted with the superb quality of the travel back pack I purchased! Thank you so much Stuart!

25 June 2023
Rated 5 out of 5 stars

Efficient. Great experience.

Ordered two Eagle Creek wash bags. The X-Small was too small so returned it and kept the larger size. Delivery and Refund were very quick. No problems. All good. Many thanks.

29 June 2023
Rated 5 out of 5 stars

A shop that actually cares about its customers

Superb customer service, honestly never had better service from any online retailer.
I have purchased items from this store previously and had no issues. However today I ordered a travel padlock which arrived faulty, I emailed them and within an hour or so I got a phone call back and spoke to a very friendly gentlemen who sent me a replacement lock out first class as I am going on a trip in a few days.

I could not recommend this store more for anyone going travelling, they stock really good quality brands at great prices and provide excellent customer service. Far better than using one of the large retailers like Amazon.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Top notch customer care

I've received first class customer care and will definitely shop at Gap Year Travel store in the future. Last week I've ordered a wheeled backpack, but Parcelforce messed up and did not deliver my order, so two days ago I contacted the store via an online contact form. Gentleman called Stewart called me very soon after- he was very sympathetic and despatched a replacement bag right away. To my great relief it arrived yesterday. Before placing an order I've been considering buying from another store, but decided to go with Gap Year when I compared reviews for both here on trustpilot. I cannot tell you how happy I am with my choice, especially considering the other one got bad reviews mostly for ignoring shipping issues and leaving their customers in the lurch!
From now on this is my supplier of choice for any travel stuff. Joanna

8 June 2023
Unprompted review
Rated 1 out of 5 stars

Chaotic delivery by Royal Mail

The delivery by (Royal Mail) was chaos! First, the package was sent to the wrong town (Rhyl instead of Yelverton), then, when it finally "arrived" it was delivered to the wrong address (two days later than initially supposed to) and I had to go hunting up the street for it.
As to the rucksack cover, it looks good and fit for purpose, but I shan't be using it until next week.

3 May 2023
Gap Year Travel Store logo

Reply from Gap Year Travel Store

Hi Alan,
We're really sorry to hear that Royal Mail have let us down on this occasion. There doesn't appear to be a reason why this order was misdirected by them but I'm glad that you have finally received it and that you are happy with the product.
Regards,
Chris

Rated 5 out of 5 stars

Last minute success!

Last minute success!
They were so helpful and sent express gifts for 10th birthday twins which arrived on the day, saving a granny’s reputation!

24 March 2023

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