Garage Door Parts UK Reviews 

1,298
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, mentioning that staff members go above and beyond to answer questions and find proper solutions. Shoppers find the ordering process completely seamless, noting that replacement components arrive rapidly with excellent communication maintained throughout delivery. However, some customers also noted that they occasionally ordered incorrect items by mistake or received parts requiring minor adjustments. Despite these initial hurdles, people found that the knowledgeable team provided patient guidance to successfully fix older garage doors. Consumers strongly recommend these reliable spares to anyone struggling with difficult repairs.

What people talk about most

Product

Consumers find product to be remarkably reliable, praising the excellent selection of spares and replacement... See more

Service

Reviewers highlight positive aspects of service, frequently praising the expert advice and fast responses... See more

Customer service

People report positive experiences with customer service, frequently highlighting the swift response times... See more

Staff

Customers consistently note positive experiences with staff, praising their extensive technical knowledge,... See more

Order

Customers had positive experiences with order, highlighting a straightforward process, quick shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service!! Very helpful from ordering through to delivery. The post office ‘claimed’ thru had delivered but my Ring doorbell showed otherwise, the tram followed it up with the Royal... See more

Rated 5 out of 5 stars

I came across this company wanting an additional Seceuroglide remote control garage door opener. The suppliers wanted an astronomical amount. The guys here checked, via photos the correct repla... See more

Rated 5 out of 5 stars

Fantastic !!! I was having trouble finding a Garage remote as mine had given up the ghost, Saw these Guys on the inter web gave them a call, the help was Fantastic nothing was an issue, sent pics... See more

Rated 5 out of 5 stars

I purchased a remote control handset for my garage door to replace two lost ones. Accidently deleted all sensors when programming the new one. Garage Door Parts were really helpful with helping me sol... See more

Company replied


Company details

  1. Garage door supplier
  2. DIY Store
  3. Garage Equipment Wholesaler
  4. Hardware Shop
  5. Home Automation Company
  6. Locks Supplier

About Garage Door Parts UK

Written by the company

We supply quality garage door parts for all makes and models of doors. Our prices are extremely competitive and we are only a phone call or email away for any technical help you need. We buy our Garage Door Spares in huge quantities which enables us to pass these savings directly to our customers.

GARAGE DOOR CABLES

GARAGE DOOR ROLLER SPINDLES

GARAGE DOOR LOCKS

GARAGE DOOR SPRINGS

GARAGE DOOR FLOOR SEALS

Whether you are looking for Henderson, Garador, Hormann, Cardale, Birtley, Filuma etc, to name a few, you will find many spares listed under both Brand and part type on our easy to use website


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,298)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and service

Great product and service. I ordered a garage door remote to replace a very old, lost remote. Extremely helpful and knowledgeable support. Replied almost immediately. Superb advice and information given. Garage door now working like new. Thank you!

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Swopping a lightning-struck Hormann…

Swopping a lightning-struck Hormann Supramatic 3 for the later version 4, whilst approaching my eightieth birthday, appeared somewhat daunting. But the staff at GDL were virtually at my side throughout - any questions, any problems, any concerns - I asked and the support was instantaneous. Thank you team, you’ve been superb.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

excellent service above and beyond what was expected

I bought a garage door controller which arrived next day. I had a problem with a photocell safety beam (Not bought from GDL ) GDL responded to e-mail queries promptly even on a weekend .
The only company to use for garage door parts. Impressive in todays world

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Refused to refund defective item

Sent me a relay for Horman door. Terminal block wouldn’t take wires. Wouldn’t refund me and accused me of damaging it. Avoid this company. 😡

12 June 2025
Unprompted review
Garage Door Parts UK logo

Reply from Garage Door Parts UK

Hi there, you were sent a sealed hormann relay. You contacted us at the weekend and advised the wires would not grip and it was faulty and wanted a replacement or a refund. We advised we would refer back to the manufacturer first incase it was something that could be resolved, before posting back. No issue could be found so we offered for you to return for a refund. The unit you sent back was damaged from pressing the connectors with a screwdriver too hard, and the board and terminals marked and scratched to prove this. You had been so forceful with the unit that you had snapped one of the pins off the circuitboard. We emailed you and sent images to show you. The unit was not faulty, you had damaged it trying to install. We are only a phone call away if you needed technical help. To break a part rendering it unsaleable, then expect a refund and claim it faulty is not a product fault.
I am sorry you are unhappy but electrical items and connectors can be delicate and if you are not used to installing them then you should seek further advice or call a professional out.
Kind Regards

GDL

Rated 5 out of 5 stars

perfect

these guys are awesome always answer their emails
fast delivery on the goods i bought, and good quality
the small problem i had with the configuration was dealt with immediately i can't recommend them enough

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service - I was unsure about which remote control I needed and Liz in the office advised me. I was also unsure about the reprogramming process and certainly didn’t want to start taking covers off the controller. I was reassured by Liz that it was easy but was given the number of a local garage door specialist in case my friendly electrician couldn’t do it - he did it - but I’ve kept the number of the specialist for future reference, if ever needed. Although only purchasing a remote control, I felt like a valued customer, as Liz responded promptly and professionally to my queries. Delivery, once ordered was fast - ordered Wednesday delivered Friday. Thank you.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Saved myself a fortune by ordering…

Saved myself a fortune by ordering parts for my garage door through GDP who were absolutely brilliant. I made a mistake with quantity when ordering which they resolved no problem, would definitely recommend this company to anyone, superb service.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Struggled years to locate any springs…

Struggled years to locate any springs at for our 1980s Garador . Found GDP online who had the exact correct springs in stock. Ordered and arrived this morning , hooked them on in 5 mins and our door now works like new again!
Excellent website too . Big thanks 🙏

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful!

Knowledgeable, helpful, professional!
I had a garage door which opened itself randomly. GarageDoorPartsUK were very helpful, and suggested replacing the button ribbon on the control unit, which fixed the problem perfectly, while other companies just said buy a whole new control unit!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and prompt service

Excellent and prompt service even over a bank holiday weekend. Product delivered ahead of expectations - given I ordered it just prior to the bank holiday weekend and was exactly as described+the explanation that my existing door controller was now obsolete and the replacement was designed to work as the original, which it did. Provided practical tips how to pair the controller and door mechanism and confirmed my Wife's original controller would remain compatible. I thoroughly recommend this company easy to deal with and very helpful, good value for money.

29 May 2025
Unprompted review
Rated 4 out of 5 stars

replacement Door Spring

I had great difficulty in identifying the correct replacement spring for my 45 year old garage door. The original manufacturer was unable to help but GDP was incredibly patient with me and after a series of communications identified just what was required. Delivered quickly and fitted by myself. Door now operates better than I can ever remember.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

I required a replacement key fob for my…

I required a replacement key fob for my garage door.I wasn’t sure what type it was so I sent photos of the key fob and the controller by email. The reply was immediate advising me what to order which I did.
The key fob arrived with programming instructions which I followed and 10 minutes later the key fob was operational.
The service was excellent and I highly recommend this Company.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

What a great Company,...

What a great Company,.... I needed to replace a garage door spring, A local Company wanted £700.00 to replace it for me!!, I phoned many spare spring companies, but they were not helpful ...GDP asked for pictures of spring and door fitting, and found the spring I needed, I purchased a pair for £50. easy to fit myself ....Ist Class customer Service....

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Did not have a remote for garage door…

Did not have a remote for garage door on new home I had moved to. Managed to source a remote from GDL unfortunately it would not work. GDL work out what remote was required credited me straight away and supplied a new remote that works great. Excellent service and very helpful, would recommend.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Replacement garage remote and receiver

We had a whole range of issues trying to find a remote for our old Marantec garage door. GDP were excellent from the outset responding promptly to queries and liaising directly with Marantec when we couldn't get the new receiver to work. Would highly recommend.

2 May 2025
Unprompted review

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