Garden Buildings Direct Reviews 

Still waiting for a 600 pound refund. Siad can take up to 14 or longer days
On day 8 now . Refunds shoukd take couple days max.

Good value, delivered on time and not too hard to assemble.

Jason was very professional , patient and extremely helpful with my order. He explained everything in depth to me.

The ordering process was easy and the price competitive. The cycle shed was erected by two of our handymen in 3 hours. Good quality product for the correct price.

The whole process went very well, until delivery! . The driver was insistent that it was a "curbside delivery" only.
All the parts were neatly packed and marked, but clearly needed a fork lift to unload the packs. As with most pensioners I didn't own a forklift in my garage, so he started to unwrap everything and began handing it to me to unload it one piece at a time. The result was I was left with a just a pile of unmarked wood which was impossible to sort without help. The builder I had engaged took one look at it the next day and said he wanted a further £500 just to sort it out as it would take much longer that the 6-8 hours quoted. After weeks of trying to find someone to help me I eventually found a young joiner. It is half done now, just the doors windows and roof which should be done this week. My life would have been so much less stressful if Id been asked about a forklift at the point of ordering.It wont be finished as planned for my 75th on Saturday but a lesson learnt.

Shocking quality of the Billyoh Summerhouse. Warped boards, missing parts, wrong sizes, below industry standards for construction of a summerhouse, check standards on Google. I have now come to fit the glazing packs and not one glazing panel fits.
Their customer service is disgusting at best.
I've had to spend £300 plus just to make this summerhouse safe and secure and up to standard.
Steer well away from this shabby company!!

Avoid at all cost the company is awful there customer services is rubbish I waited on hold to talk to joanne for over a hour to discuss my shed and didn’t not even get a phone call back I tried several times to get through only to be fobbed off the shed is awful and had to buy more wood to piece it together. I’ve never seen so many parts for a 10 by 8 feet shed do not use this company

All delivered as expected

arrived on time, but, the top was chipped off, the felt had a slit in it that had to be repaired before install and some of the "treated timber" wasnt treated, i expected by paying more than a "cheap" shed i would get better quality,

Kept us update on the progress of the shed being made. Sent clear instructions, well packaged on the pallet.

I like the way all items are laid out, easy category short cuts. Plenty of details showing all you need to understand. I have spent about 2 weeks looking at garden sheds....but each time I came back here. Why? Because of the site design and there was massive savings to be had. I think there is a lot of time wsted when looking in general for a shed size of 8x7....it seems odd numbers are not available by all sites, but I was not prepared to spend a couple of hundred more and still not get much of what I am getting here. Ordering was easy, although, I was going to spread the cost but when i wanted to enter £300 as a deposit it would not allow it. Kept telling me I could only do £63.83, or 10 percent. So i have had to wack the lot on credit card. All in all though...I loved this site and the offers and quality you can choose. I would imagine with my lead time, I may well not get the shed built until next year...Cornish weather just inland from the Atlantic has given us a bad year so far. Go trawl web sites like I did but I am sure you will be back here.

It was extremely easy to order my garden summer house, it is robustly made, worth every single penny! You cannot go wrong with these people there Customer Services outstanding. It arrived when I expected it at one point I actually requested a later delivery date then I ordered we are over the moon with this summer house. It is superb. You cannot go wrong with these people. It is so strong and steady, I’m seeing some summer houses where there was a so flimsy. You can stick a drawing pan through the walls. However this is a totally different case they’re so thick pressure treated superb.Z

Very helpful customer service who sold me a perspex window replacement when our washing line went through it in a storm.

very helpful took my order easily no problems

The assembly instructions refer to further instructions that are not sent, you have to request them via phone.
The floor is not strong, had to reinforce at extra cost. Spent an hour sorting all the nails/screws/tacks etc as they are all thrown in one bag!

I bought a BillyOh Kent Garden Office on the 13.05.2026 for £6,087.00 which was delivered on the 25.06.2026. My builders have realised that the whole product wasn’t delivered including the whole of the back timber wall C, & 7 (38mm floor bearers) and 1 (75mm floor bearing). I spoke to Leon from customer representative just now explaining that I have had to call on holiday from the Caribbean explaining this mistake with my order costing me money as well as paying the builders daily rate to do the building which they can’t do because they need the flooring and back wall to build it. Leon said he has now raised it with the logistics team and said they will email me today. I explained that my issue is that they should just have to locate the missing pieces as it has been built already and deliver as soon as possible not 3-5 working days. I have paid a large fee for a product I don’t have which has had a knock on effect financially as I have to pay builders as in our agreement of 5 days rate work from the 05.07.2026 to the 10.07.2026 which they can’t do until the products arrive. I need the logistic team to find the missing pieces today and get it out for delivery today if not tomorrow morning please! I would also like to make a complaint and resolve the inconvenience of the mistake made with my delivery.

Could not have been better a couple of few extra bits in case of any damage in transit.
Delivered early as they rang me as they had a cancellation and I had my base ready. Simple to build highly recommend

Ordered in April, expected delivery mid June. Still no delivery date on 6th July.

Very pleased with new shed flooring, very good quality, and looks great.