Gardener's Supply Company Reviews 

811
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Their customer service is the worst. I placed an order on July 6, and when I called on July 22 to check the status, they told me it had shipped on July 7 or 8. That wasn't true. I spoke with the mana... See more

Rated 1 out of 5 stars

100% pure incompetence in after sales service. Have several grow lights and now I’ve been waiting for 6 months for resolution for problems. No one responds to questions when you call or email. Warrant... See more

Rated 1 out of 5 stars

Made a purchase in early May. They processed payment on May 4, 2026. They are impossible to reach. Emails are different and get no response. I don’t know what time zone they are in but I... See more

Rated 1 out of 5 stars

Echoing the other reviews around cutomer service. My initial order about 2 years ago was great, but my most recent order isn't even complete after several months. I have emailed 3x asking for an updat... See more

Company details

  1. Garden building supplier
  2. Garden centre

About Gardener's Supply Company

Written by the company

Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more.

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Gifts for Gardeners

Gardener's Supply Co.

Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener.

Gardener's Supply Co. is 100% Employee Owned

Mission Statement est. 1990

“Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.”

Our Guarantee

Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime.

Customer Service

A Force for Good

We believe that healthy, productive gardens have the power to change the world.

Learn More

Advice

In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help.

Learn More

Contact Information

Gardener's Supply Company
1-800-876-5520
128 Intervale Rd
Burlington, VT 05401


Contact info

1.5

Bad

TrustScore 1.5 out of 5

811 reviews

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No recent history of asking for reviews

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1.5

All reviews

(811)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Items Delayed for almost two months

Items Delayed for almost two months. When I called and checked on items, they kept me on hold for long periods. Each time I was told it would arrive in the next couple of days, but took several more weeks to arrive. By the time the item arrive it was past when I needed them, making the purchase useless till next year.

2 November 2020
Rated 5 out of 5 stars

professionals

great coverage of products on line. Easy to use. Had some questions so called the company and found they were very professional, new their products well and courteous.

2 November 2020
Rated 5 out of 5 stars

I do enjoy shopping with your company

I do enjoy shopping with your company. Your website was easy to to navigate. My order was a gift and it was delivered promptly. Thanks for your great service.
The free shipping was a bonus to my order.

1 November 2020
Rated 5 out of 5 stars

Good product, good seller

I bought finger snips from this site to use at my job, since sometimes I have trouble gripping and opening things. They arrived quickly and I didn't have any complaints about the state of the packaging, either. They're simple to operate and VERY sharp, so quality product. I would definitely purchase from here again.

1 November 2020
Rated 5 out of 5 stars

I received the heavy package and was…

I received the heavy package and was pleasantly surprised at the beauty of the wood. The smell of the cedar was refreshing. It was easy to assemble but heavy to relocate to its final spot. The height of the box will be easy to plant and harvest vegetables

30 October 2020
Rated 2 out of 5 stars

Quality of items are great but the lag…

Quality of items are great but the lag time to get them is very, very long without updates regarding status. Meanwhile, I was able to get most of the items via other vendors so I got a bonus when these items finally arrived.

30 October 2020
Rated 5 out of 5 stars

High quality chicken wire cloche

Ordered chicken wire cloche. They look great, and I am confident they will frustrate the ground squirrels next spring when I replant the plants they feasted on this year.
I will be ordering more before spring arrives.

30 October 2020
Rated 1 out of 5 stars

We are still waiting on a leaf blower…

We are still waiting on a leaf blower to be delivered. The original ship date was 10/2/2020. I had to call the company on 10/10/2020 to had them investigate the delivery. I received an email last week saying that the ship date would be 10/29/2020.
It was very disappointing that I was not communicated with about this earlier.

I have had other many pleasant experiences purchasing gardening items before from Gardeners Supply.

29 October 2020
Rated 5 out of 5 stars

Wonderful

Item arrived in very timely manner. Product is of great quality. Easy to use instructions. Thanks

28 October 2020
Rated 4 out of 5 stars

The large plant markers are just what I…

The large plant markers are just what I wanted. I also purchased the marker that was recommended, but I think the nib is too wide. The ink expanded on the metal and the letters ran together. I think it should have been a fine nib pen.

28 October 2020
Rated 5 out of 5 stars

Always a pleasure to shop with…

Always a pleasure to shop with Gardener's. It is my go-to for all of my soil needs for my houseplants. great stuff, my plants have never looked this good! And cannot forget the specialty soils like African Violet & Cactus..top notch products all around.

28 October 2020
Rated 4 out of 5 stars

Ordered 2 raised garden beds

Ordered 2 raised garden beds, 2x8, in grey. Product took about three weeks to arrive, not a problem, and communication about the order was good. Easy to assemble but one step was not clear and had to reassemble (the 8' support brace doesn't show which way is up and not clear to us at all). Some chips on the side of the boards and the inset boards are really chewed up. Should include some dividers. The color wasn't really grey either. All in all, satisfied and would recommend.

28 October 2020

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