Their customer service is the worst. I placed an order on July 6, and when I called on July 22 to check the status, they told me it had shipped on July 7 or 8. That wasn't true. I spoke with the mana... See more
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100% pure incompetence in after sales service. Have several grow lights and now I’ve been waiting for 6 months for resolution for problems. No one responds to questions when you call or email. Warrant... See more
Made a purchase in early May. They processed payment on May 4, 2026. They are impossible to reach. Emails are different and get no response. I don’t know what time zone they are in but I... See more
Echoing the other reviews around cutomer service. My initial order about 2 years ago was great, but my most recent order isn't even complete after several months. I have emailed 3x asking for an updat... See more
Company details
About Gardener's Supply Company
Written by the company
Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more.


Gardener's Supply Co.
Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener.
Gardener's Supply Co. is 100% Employee Owned
Mission Statement est. 1990
“Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.”
Our Guarantee
Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime.
A Force for Good
We believe that healthy, productive gardens have the power to change the world.
Advice
In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help.
Contact Information
Gardener's Supply Company
1-800-876-5520
128 Intervale Rd
Burlington, VT 05401
Contact info
United States
- www.gardeners.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Items Delayed for almost two months
Items Delayed for almost two months. When I called and checked on items, they kept me on hold for long periods. Each time I was told it would arrive in the next couple of days, but took several more weeks to arrive. By the time the item arrive it was past when I needed them, making the purchase useless till next year.
professionals
great coverage of products on line. Easy to use. Had some questions so called the company and found they were very professional, new their products well and courteous.
I do enjoy shopping with your company
I do enjoy shopping with your company. Your website was easy to to navigate. My order was a gift and it was delivered promptly. Thanks for your great service.
The free shipping was a bonus to my order.
Good product, good seller
I bought finger snips from this site to use at my job, since sometimes I have trouble gripping and opening things. They arrived quickly and I didn't have any complaints about the state of the packaging, either. They're simple to operate and VERY sharp, so quality product. I would definitely purchase from here again.
I received the heavy package and was…
I received the heavy package and was pleasantly surprised at the beauty of the wood. The smell of the cedar was refreshing. It was easy to assemble but heavy to relocate to its final spot. The height of the box will be easy to plant and harvest vegetables
Quality of items are great but the lag…
Quality of items are great but the lag time to get them is very, very long without updates regarding status. Meanwhile, I was able to get most of the items via other vendors so I got a bonus when these items finally arrived.
High quality chicken wire cloche
Ordered chicken wire cloche. They look great, and I am confident they will frustrate the ground squirrels next spring when I replant the plants they feasted on this year.
I will be ordering more before spring arrives.
Package was fine when received
Package was fine when received. It was a hose so will have to wait until spring to see how it works.
Unique planter that met our needs!
Great customer service
Great customer service, good quality products, prompt delivery.
The product was on back order and the…
The product was on back order and the expected shipping date changed three times. However, the products arrived undamaged just a couple days after being notified it was being shipped.
We are still waiting on a leaf blower…
We are still waiting on a leaf blower to be delivered. The original ship date was 10/2/2020. I had to call the company on 10/10/2020 to had them investigate the delivery. I received an email last week saying that the ship date would be 10/29/2020.
It was very disappointing that I was not communicated with about this earlier.
I have had other many pleasant experiences purchasing gardening items before from Gardeners Supply.
I bought many things in the past 3…
I bought many things in the past 3 years. All items have been “best in class”! There was one problem with one product which was resolved promptly and completely!
Easy to place orders
Wonderful
Item arrived in very timely manner. Product is of great quality. Easy to use instructions. Thanks
The large plant markers are just what I…
The large plant markers are just what I wanted. I also purchased the marker that was recommended, but I think the nib is too wide. The ink expanded on the metal and the letters ran together. I think it should have been a fine nib pen.
Always a pleasure to shop with…
Always a pleasure to shop with Gardener's. It is my go-to for all of my soil needs for my houseplants. great stuff, my plants have never looked this good! And cannot forget the specialty soils like African Violet & Cactus..top notch products all around.
I Received a shipment of three planters…
I Received a shipment of three planters the watering tube was missing from the third. Other than that I am pleased as PUNCH! MJK
Ordered 2 raised garden beds
Ordered 2 raised garden beds, 2x8, in grey. Product took about three weeks to arrive, not a problem, and communication about the order was good. Easy to assemble but one step was not clear and had to reassemble (the 8' support brace doesn't show which way is up and not clear to us at all). Some chips on the side of the boards and the inset boards are really chewed up. Should include some dividers. The color wasn't really grey either. All in all, satisfied and would recommend.
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