Their customer service is the worst. I placed an order on July 6, and when I called on July 22 to check the status, they told me it had shipped on July 7 or 8. That wasn't true. I spoke with the mana... See more
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100% pure incompetence in after sales service. Have several grow lights and now I’ve been waiting for 6 months for resolution for problems. No one responds to questions when you call or email. Warrant... See more
Made a purchase in early May. They processed payment on May 4, 2026. They are impossible to reach. Emails are different and get no response. I don’t know what time zone they are in but I... See more
Echoing the other reviews around cutomer service. My initial order about 2 years ago was great, but my most recent order isn't even complete after several months. I have emailed 3x asking for an updat... See more
Company details
About Gardener's Supply Company
Written by the company
Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more.


Gardener's Supply Co.
Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener.
Gardener's Supply Co. is 100% Employee Owned
Mission Statement est. 1990
“Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.”
Our Guarantee
Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime.
A Force for Good
We believe that healthy, productive gardens have the power to change the world.
Advice
In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help.
Contact Information
Gardener's Supply Company
1-800-876-5520
128 Intervale Rd
Burlington, VT 05401
Contact info
United States
- www.gardeners.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Not a good fit
Ordered self watering reservoirs. Not as sturdy as i anticipated. Returned it at buyers expense. Which cost me an additional $37.00. It would be great if you could get a contracted standard rate for returns. At this point I won’t place another order unless I’m sure I’ll keep the product. Heart breaking since I love your stuff.
Very satisfied customer
Since I have discovered the Gardeners Supply website this year, I have been pleased with the products I have ordered and the variety of products that are available. Thanks for all your help.
I still have not received my order
I still have not received my order! I am wondering what the heck happened?
Great product!
Products are good but shipping rates…
Products are good but shipping rates are high. Many companies don’t charge at all for shipping.
Ordering is always a simple process.
Ordering is always easy - no hassle for me. Every product I have received has been of the quality described and expected. My Go To for gardening supplies...
Bulb issue
Bulb issue
Communication on shipping was good and both items looked good out of packaging. The waxed bulb is showing green. The plain bulb is still brown and I think it's a dud. I planted it at the same time I planted a bulb bought locally and that bulb is also showing green.
Average
Your customer service personnel are good, knowledgeable & friendly but your invoices and accounting procedures are difficult to understand and you don't keep customers in the loop when things are back ordered. Very disappointed. I have enjoyed the products that I've ordered though.
Gayle Dwyer
Love Gardener's Supply Company
Love Gardener's Supply Company! I just received my VegTrug's for my garden next year. So excited.
Easy to order online with Gardener's Supply
It was extremely easy to use your website to order my item. I would have given you a 5 star rating if it was delivered when told because it was on back order. I wasn't going to use them until next year so it didn't really matter if it was late.
My purchase was backordered
My purchase was backordered. This has happened before when ordering a product that I intended as a gift. I should have read the acknowledgement of my order more closely, rather than assume that all was set and the package would be right along. My order has now been received and will be given for Christmas.
Recycled rubber walkway mats very useful.
Decided to get some recycled rubber walkway for a particularly muddy section of my yard, was very pleased with the way they were rolled and wrapped for delivery, making it very easy to put them in place. They are exactly what I wanted for that area, and the drainage is no longer damaging plants on the edges of that area.
Please inform me when there is going to…
Please inform me when there is going to be a delay in shipping an item I ordered. This item was due to be shipped on October 11, and I just received it on November 4.
out of stock
Tabletop SunLite® Garden on back order for two months. Would be nice to have online products available when advertising.
My plants came on time and undamaged
Issues resolved
Although there were some delays & an error in the order, customer representative Peter took the time & effort to make sure all was correct in the end
We are very happy with these rain…
We are very happy with these rain barrels. They look really nice. Shipping was fast. Overall we are very satisfied. Thank you!
Best online gardening supply store
Satisfied Customer
I have been very pleased with the Veg Trugs I have ordered. I also greatly appreciate the way you handle your business. I appreciate the email updates on estimated delivery times and notifications when the product has shipped. Your business is obviously well organized. Glad I found you and will continue to do business with you in the future.
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