Gardener's Supply Company Reviews 

811
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Their customer service is the worst. I placed an order on July 6, and when I called on July 22 to check the status, they told me it had shipped on July 7 or 8. That wasn't true. I spoke with the mana... See more

Rated 1 out of 5 stars

100% pure incompetence in after sales service. Have several grow lights and now I’ve been waiting for 6 months for resolution for problems. No one responds to questions when you call or email. Warrant... See more

Rated 1 out of 5 stars

Made a purchase in early May. They processed payment on May 4, 2026. They are impossible to reach. Emails are different and get no response. I don’t know what time zone they are in but I... See more

Rated 1 out of 5 stars

Echoing the other reviews around cutomer service. My initial order about 2 years ago was great, but my most recent order isn't even complete after several months. I have emailed 3x asking for an updat... See more

Company details

  1. Garden building supplier
  2. Garden centre

About Gardener's Supply Company

Written by the company

Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more.

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Gifts for Gardeners

Gardener's Supply Co.

Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener.

Gardener's Supply Co. is 100% Employee Owned

Mission Statement est. 1990

“Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.”

Our Guarantee

Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime.

Customer Service

A Force for Good

We believe that healthy, productive gardens have the power to change the world.

Learn More

Advice

In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help.

Learn More

Contact Information

Gardener's Supply Company
1-800-876-5520
128 Intervale Rd
Burlington, VT 05401


Contact info

1.5

Bad

TrustScore 1.5 out of 5

811 reviews

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No recent history of asking for reviews

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1.5

All reviews

(811)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not a good fit

Ordered self watering reservoirs. Not as sturdy as i anticipated. Returned it at buyers expense. Which cost me an additional $37.00. It would be great if you could get a contracted standard rate for returns. At this point I won’t place another order unless I’m sure I’ll keep the product. Heart breaking since I love your stuff.

25 November 2020
Rated 5 out of 5 stars

Very satisfied customer

Since I have discovered the Gardeners Supply website this year, I have been pleased with the products I have ordered and the variety of products that are available. Thanks for all your help.

20 November 2020
Rated 2 out of 5 stars

Bulb issue

Bulb issue
Communication on shipping was good and both items looked good out of packaging. The waxed bulb is showing green. The plain bulb is still brown and I think it's a dud. I planted it at the same time I planted a bulb bought locally and that bulb is also showing green.

9 November 2020
Rated 3 out of 5 stars

Average

Your customer service personnel are good, knowledgeable & friendly but your invoices and accounting procedures are difficult to understand and you don't keep customers in the loop when things are back ordered. Very disappointed. I have enjoyed the products that I've ordered though.
Gayle Dwyer

9 November 2020
Rated 4 out of 5 stars

Easy to order online with Gardener's Supply

It was extremely easy to use your website to order my item. I would have given you a 5 star rating if it was delivered when told because it was on back order. I wasn't going to use them until next year so it didn't really matter if it was late.

7 November 2020
Rated 4 out of 5 stars

My purchase was backordered

My purchase was backordered. This has happened before when ordering a product that I intended as a gift. I should have read the acknowledgement of my order more closely, rather than assume that all was set and the package would be right along. My order has now been received and will be given for Christmas.

7 November 2020
Rated 5 out of 5 stars

Recycled rubber walkway mats very useful.

Decided to get some recycled rubber walkway for a particularly muddy section of my yard, was very pleased with the way they were rolled and wrapped for delivery, making it very easy to put them in place. They are exactly what I wanted for that area, and the drainage is no longer damaging plants on the edges of that area.

6 November 2020
Rated 2 out of 5 stars

out of stock

Tabletop SunLite® Garden on back order for two months. Would be nice to have online products available when advertising.

5 November 2020
Rated 5 out of 5 stars

Issues resolved

Although there were some delays & an error in the order, customer representative Peter took the time & effort to make sure all was correct in the end

4 November 2020
Rated 5 out of 5 stars

Satisfied Customer

I have been very pleased with the Veg Trugs I have ordered. I also greatly appreciate the way you handle your business. I appreciate the email updates on estimated delivery times and notifications when the product has shipped. Your business is obviously well organized. Glad I found you and will continue to do business with you in the future.

2 November 2020

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