Gardener's Supply Company Reviews 

I ordered a seed starting kit and mix from Gardeners Supply Co. After 11 days, the order still hasn't shipped. When I called customer service, there was a 23-minute wait to speak with a rep. (!) I sent an email instead and am waiting to hear back. Unacceptable, will never order from them again.

just spent 40 min on hold to no avail. finally gave up. I imagine two things - understaffed service dept and poor phone system (should have a call back feature). problem is, I don't know where else to obtain the parts I need. enviable business model...

Their shipping time is unacceptably slow, especially for the high prices they charge. Every time I have ordered it takes 3 weeks or more to get the items. This is no way to run a business. Hire the staff you need to get the job done promptly!

I made an internet purchase on 11 March, and today is 27 March and it has still not been shipped!!!

They are totally in over their heads. Spent hours trying to place an order- for a big birthday- celebration. Even spoke at length about needing it for st patty’s day- spring gardening tradition etc. the fellow who took the order- more than 2 weeks ago- said it would be no problem with arriving on time. Yesterday spent another hour- on hold twice- 6minute hold projection was actually 24…
Only to get a load of self serving RUBBISH about how sorry they are! Refusing to even upgrade shipping or even TELL ME WHEN IT MIGHT SHIP. Asked for callback from supervisor. It never happened. Then today received voicemail from “supervisor “ saying he thinks maybe one part of order may have shipped…but not sure.
Mind you- when I placed the order well over 2 weeks ago- all items were in stock. Which is why I spent the time to call in first place!
Their feel good customer owned nonsense only goes so far- and definitely does not make the cut in terms of customer experience. They have gotten too big for their britches!!!

Don't update shipping online, phone hold always 30 minutes or more, limited time to call.
Trying to shop local but Gardner's Supply doesn't seem to care. Nice bit about employee=owned but totally useless.

To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.

I have been a gardeners.com customer for a LONG time..back when they were known as Gardeners Supply Co. That being said, I placed an order on 2/25/24 for shade cloth. Many days went by without any information regarding shipping etc. So I called yesterday, was told that the hold time was 36 minutes(approx.) I waited for a bit then hung up. Checked my emails today still nothing from them. So I called again. Finally got to speak to someone who was not helpful at all. Something about a problem with the "packaging"..not even sure what that means! I told the person that I could not see my order on the website. They responded by saying that if I created an account on or after that order it won't show up on the website.( I've had the same account for the last 13 years and I ordered from them late last year. Oh and that order is not on the website either!!) That makes zero sense to me. I was told I'll have a tracking number by tomorrow morning. I won't hold my breath. And I'm not really sure I'll be ordering from them again.

Placed an order on 2/24/24 and 10 days later nothing from them. When I called I was told it takes 2 - 6 days to ship. Website doesn't even show my order, so I cannot check on status, & don't even bother to attempt to contact them on your customer page. I was told they are having problems with website and it is in work, but looking at other reviews I see that has been their excuse for months.

They are just frauding us.5 $ real value paid ten times and more.
Coming from China, very few seeds with ni explanation.
Very disappointed.

I recently visited the Williston location.the location is very impressive. The greenhouse was very full with plants; some of which were unusual. Aside from plants steeply priced, my biggest disappointment was with the lack of identification on 90%of their plants. If one would like to purchase seemingly unusual plant costing $ 50-70 they would love to know the exact species and variety of the particular genus.
I hope this comment will influence proper identification of plants.

I used to like this company, but this last order placed comfirmed that I need to shop elsewhere. I purchased the Titan Eggplant/Pepper cages as they were touted as "designed by GSC." When they arrived, they were so poorly packaged that the boxes were banged up, holes, and tons of strapping tape to keep them together, fortunately the product was not damaged. Upon opening the damaged boxes on a big white label strapped to the "cages" was: MADE IN CHINA. Had it stated this on the website I would not have bought them. They would not take them back because I "changed my mind." I kept them and assembly is not easy and basically the product consists of: steel-core stakes with life-extending poly coated
adjustable UV-resistant polyethylene rings (I paid a lot of money for plastic manufactured in China). I'll use them because I paid for them, but I would not recommend this item.

I feel like I got ripped off. The quality of the blanket i purchased from wise gardeners was of low quslity and stamped. The front side of the blanket is a micro shagg. They stamped graphix on one side of shagg. So if you run your hand across the blanket it virtually erases the grsphix. Super crsppy China quality. I found the same one on Amazon that was twice the size and much better quality for half the price. Also, wise gardeners ships out of Shanghai. So when you get it is a guess. Maybe 2 weeks possibly a month or more.
Also, not a very transparent company to deal with. After I ordered blanket I realized there was no size chart. Even though the picture showed a queen size blanket i wanted to make sure I was getting correct size. So I emailed 4 times over a period of a week. The responses I received were of someone who either was not reading my email and just responding like a robot or it was someone who could not read English and just sending a reassuring note that everything will be OK. Super strange. Turns out the blanket is no bigger than a bath towel. You can get anything wise gardeners Sella on Amazon for about half the price. I will never deal with them again.

This has to be the SLOWEST company in N.America for preparing an order for shipment. C'mon, it is 2023 and everyone wants the Amazon experience for order prep.

Placed an order on a Wednesday, their website says it will ship within 5 business days. When I followed up because there was no tracking I was told that my order would be delivered the following Thursday (which makes sense since we are local). On Friday over a week later my tracking said fedex still had not received my package and there is no estimated delivery date. Customer service said they have until the end of the ship window before it’s an issue which is 6 days max. They don’t count the order date because it’s after business hours, and they don’t count the day after that, so day 1 starts 2 days after the order is placed. One item is also on back order which is written in fine print, without any notifications through the check out process. Expect to get get orders in 1-2 months. Customer service also had a real attitude and didn’t seem to think there was anything wrong with the fact I was told my order would have arrived yesterday when it hasn’t even shipped. Proceed with caution.

As many have said on this site, Gardeners Supply has horrible customer service and bad delivery experiences. I do like their stuff but I continually have trouble with their site and their service. The latest involves a trellis I purchased. When I called to inquire about it (website order status has been “in process” for several days and I can’t log into my account) they rudely condescended to me about how I “pushed buttons without looking”. Just don’t buy from them.

I was looking for apple trees and they seemed a bit understaffed so I left and came back over the weekend. And was very impressed by their knowledgeable staff

We purchased the somerset metal raised bed. It was an absolute piece of junk. It took a while to get it delivered. The metal is so flimsy that it bows while trying to put it together. Some moron put the nuts on the steel with paint unevenly. This made it very difficult to put together. We did a review 5 days ago and it still isn’t available for others to see. I will never purchase anything from them again.

DON'T order online from this website. They supposedly messed up the credit card payment at the time of order, shipped the item anyway, then emailed me 2 months after the order had already arrived to tell me I need to give them my credit card number manually so they charge me again OR they will send my account to Collections.

EXCEPT guess what? When I check my credit card bill from 2 months ago, the full charge from gardeners.com is on the bill. When I called back to show them the bill, they said that's not what happened on their end and I still need to give them my credit card number manually so they can charge me again OR they will send my account to Collections.

DON'T ORDER FROM THIS COMPANY!