Fantastic customer service! I bought some solar garden lights from here a year ago and they stopped working. I emailed customer service and they suggested some fixes, which unfortunately didn’t work,... See more
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Review summary
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Reviews shaping this summary
I ordered a bird bath for my son and wife. It arrived yesterday and to say they are thrilled would be an understatement. It looks absolutely fantastic in their garden and looks as if it’s been there f... See more
Company replied
We ordered the sphere water feature and it doesn’t disappoint, wow lovely piece and make a world of difference to the garden Laurence was superb in helping us with an initial problem and was so p... See more
Company replied
Went like clockwork. In a digital age young folk might not know this is high praise for a faultless, smooth purchase from ordering to delivery. The pot is rough (which it's meant to be) and the servic... See more
Company replied
Company details
- #146 of 198 best companies in Garden centre
- #72 of 99 best companies in Garden
- #71 of 121 best companies in Garden Furniture Shop
Written by the company
A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.
Contact info
United Kingdom
- 01276 535641
- enquiries@gardenesque.com
- www.gardenesque.com
4.5
Excellent
1K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
delivery and packaging is great
Your delivery and packaging is great , love the packaging . The product Firepit on a stand sadly the holes don’t all line up . It’s to heavy and big to return . It works it’s just the metal holes are not all in alignment. But two worked so I went with that, no matter how much I wiggled it around the screw will not go into the thread.
It’s a nice fire pit not used it but put in the garden.
29 August 2025
Reply from Gardenesque
HI Andrea
Thank you for taking the time to leave us a detailed review of your firepit.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Reply from Gardenesque
Hi Greg,
Thank you for taking the time to leave us a review.
I am very sorry to hear of your experience with DX. This is really disappointing to hear.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Excellent all round service with good…
Excellent all round service with good communication and equally good quality item delivered very efficiently.
27 August 2025
Reply from Gardenesque
Hi Ashley,
Thank you for taking the time to leave us a review. Its great to hear the quality of the product and your experience was as we expected.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Great service and quality
Received our bird bath promptly. Excellent quality. Really love it!
27 August 2025
Reply from Gardenesque
Hi Lisa,
Thank you for taking the time to leave us a review of your birdbath purchase.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Website easy to navigate
Website easy to navigate , great choice and quality of terracotta pots . Shipping was quick and I was kept well informed throughout .
27 August 2025
Reply from Gardenesque
Hi Mr Wray.
Thank you for taking the time to leave us a review of your complete experience.
Your feedback is really valuable to us to continually improve our products and service.
Warm regards
Laurence
Do not Buy from Gardensque
i purchased a outdoor water feature and less than a year later it has multiple areas of rust and it was only purchased in July 2024 , covered for the autumn and winter and put out for Spring 2025 . The response from Gardenesque was to use abrasive and paint the feature , which would make a £270 feature look awful . Complete bunch of cowboys , do not buy from Gardenesque
9 July 2025
Unprompted review
Reply from Gardenesque
Good afternoon.
We’re sorry to hear you’re unhappy with your water feature and appreciate you taking the time to share your experience.
We do want to clarify that rust is not a manufacturing fault and, as outlined in our product care information and warranty terms, it isn’t covered under the warranty. Outdoor water features are exposed to varying weather conditions, and while protective coatings are applied, some degree of wear, including rust, can naturally occur over time. Our customer service team recommended a treatment approach to help restore and maintain the feature’s appearance, which many customers have found effective.
We understand this may not have been the outcome you were hoping for, but we remain committed to supporting you with care advice to help prolong the life of your feature.
The Gardenesque Team
Not smooth assembly
Good wooden armchairs but they were not made well for assembly. The holes didn't line up and were not deep enough for the screws. Once put together the chairs do look good though. Delivery was good too.
25 July 2025
Unprompted review
Reply from Gardenesque
Hi Julie,
Thank you for taking the time to leave us a review.
Your feed back is really helpful in us improving our products and ensuring we deliver for our customers.
I hope you have a lovely day.
Warm regards
Laurence
Lovely pots
Lovely pots, delivered quickly. Will look amazing once I have planted them up
29 July 2025
Reply from Gardenesque
Hi Sandra
Thank you for taking the time to leave us a review.
We are really pleased to hear you love you pots.
I hope you have a lovely day.
Warm regards
Laurence
I can’t fault the customer service
I can’t fault the customer service, they got back to me quickly and sent me a complete new patio set when there was a problem with the first one (wrong leg supplied and scratch on the table). However the second set had a split in one of the chairs so customer service big tick quality of the product not so much! ( perhaps I was just unlucky?)
29 July 2025
Reply from Gardenesque
Hi Clare
Thank you for taking the time to leave us a review.
Your feed back is really helpful in us improving our products and services so we can ensure we deliver for our customers.
I hope you have a lovely day.
Warm regards
Laurence
I ordered a bird bath for my son and…
I ordered a bird bath for my son and wife. It arrived yesterday and to say they are thrilled would be an understatement. It looks absolutely fantastic in their garden and looks as if it’s been there forever which is just what they wanted! Thank you all at Gardenesque- a fabulous company, excellent customer service and wonderful products!! Highly recommended!!
7 August 2025
Unprompted review
Reply from Gardenesque
Good morning,
Thank you for taking the time to leave us a review.
Its so nice to hear that our customer enjoy our products as much as we do.
I hope you have a lovely day.
Warm regards
Laurence
Great garden furniture- very easy to…
Great garden furniture- very easy to put together and quality is really good, looking stylish !
31 July 2025
Reply from Gardenesque
Good morning,
Thank you for taking the time to leave us a review.
Its so nice to hear that our customer enjoy our products as much as we do.
I hope you have a lovely day.
Warm regards
Laurence
Nice garden bench
Received the garden seat quickly. It was relatively easy to put together, apart from one small issue of one of the holes not being aligned exactly where the screw fitted in but we resolved this ourselves. Happy with the finished product.
29 July 2025
Reply from Gardenesque
Hi Bec
Thank you for taking the time our of your day to leave us a review.
Your feed back is really helpful in us improving our products and services so we can ensure we deliver for our customers.
I hope you have a lovely day.
Warm regards
Laurence
Reliable & Quick Delivery
I ordered a tray table, it is as described and very beautiful. Delivery was very quick and it looks lovely.
29 July 2025
Reply from Gardenesque
Hello,
Thank you for taking the time to leave us a review.
We are really pleased to hear your table is just as you had hoped.
I hope you have a lovely day.
Warm regards
Laurence
Fast delivery and bench was as…
Fast delivery and bench was as described. Looks stylish and fits in well in the garden
29 July 2025
Reply from Gardenesque
Hi Holly
Thank you for taking the time to leave us a review.
We are really pleased to hear your bench fits so well into your garden.
I hope you have a lovely day.
Warm regards
Laurence
I’m genuinely impressed with the…
I’m genuinely impressed with the beautiful website and great quality products. Speedy delivery too.
29 July 2025
Reply from Gardenesque
Hi Clare,
Thank you for taking the time to leave a review of your overall experience while shopping with us.
I hope you have a lovely day.
Warmest regards
Laurence
Reply from Gardenesque
Good morning,
Thank you for taking the time out your day to leave us a review.
Its really nice to hear you are enjoying your new chair and its a comfortable as you had hoped for.
I hope to hear from you soon.
Warm regards
Laurence
Looks good , feels very Cheap
Looks good feels Very Cheap
Order no: 66946
Delivered on time and we must give them credit for.
the colour that we chose looked Good . Feels like cheaply made from very soft wood , cushions once sat on have no bounce and they feel like they will perish soon. Very poor
31 July 2025
Unprompted review
Reply from Gardenesque
Hi
Thank you for your review. We're glad to hear your order arrived on time and that you were pleased with the colour.
We’d like to reassure you that this set is crafted from eucalyptus hardwood — a dense, durable timber specifically chosen for its strength, stability and suitability for outdoor use. It’s a material we stand behind, and one that performs exceptionally well when cared for correctly.
The cushions are also made using high-quality, weather-resistant materials, tested to retain both comfort and structure through regular use. We’re confident in the quality of every component — and while we appreciate that first impressions can be subjective, our products are designed and built to last.
If you believe there may be a genuine fault, our customer care team is here to help and will look into any concerns swiftly and thoroughly.
Warm regards,
Claire
Great company
I have bought from Gardensque on several occasions. The products are always excellent quality and the service is brilliant. I will be buying again soon
28 July 2025
Unprompted review
Reply from Gardenesque
Good afternoon Mary.
Thank you for taking the time to leave us a review.
Your feed back is really apricated in further improving of products and services.
I hope you enjoy a lovely weekend in your garden.
Warm regards
Laurence
They sell extremely overpriced
They sell extremely overpriced. I bought an item from them and then found the exact item 80 gbp cheaper in Scotsdale’s garden shop. Contacted the customer care and asked for a justification for this huge price difference. They have explained the issue with a big overhead. So make sure you look somewhere else before u buy from them.
12 May 2025
Unprompted review
Reply from Gardenesque
Thank you for your feedback, and we're sorry to hear you were disappointed.
While prices can vary between retailers, we aim to offer fair value through the quality of our products and the services that support them. Many of our pots are large and fragile, so we use a premium, fully insured delivery service designed to get them to your home safely. This includes specialist packaging and careful handling, helping to prevent damage in transit and often saving our customers the additional expense of transporting bulky, breakable items themselves.
We also offer tailored advice, dedicated customer care, and aftercare support to ensure a seamless experience from purchase to placement.
We appreciate you taking the time to share your concerns, and we’ll keep your comments in mind as we continue to review our pricing and service.
Warm regards
Laurence
Great Company
Great company to deal with quick and efficient delivery.
We have had this garden set before and love the style so decided to order the same again.
Gardenesque offered a great discount which we were highly delighted with and wouldn’t hesitate to recommend this company.
2 July 2025
Reply from Gardenesque
Good afternoon Pam.
Thank you for taking the time to leave us a review.
Your feed back is really apricated in further improving of products and services.
Warm regards
Laurence
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