Fantastic customer service! I bought some solar garden lights from here a year ago and they stopped working. I emailed customer service and they suggested some fixes, which unfortunately didn’t work,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a bird bath for my son and wife. It arrived yesterday and to say they are thrilled would be an understatement. It looks absolutely fantastic in their garden and looks as if it’s been there f... See more
Company replied
We ordered the sphere water feature and it doesn’t disappoint, wow lovely piece and make a world of difference to the garden Laurence was superb in helping us with an initial problem and was so p... See more
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Went like clockwork. In a digital age young folk might not know this is high praise for a faultless, smooth purchase from ordering to delivery. The pot is rough (which it's meant to be) and the servic... See more
Company replied
Company details
- #146 of 198 best companies in Garden centre
- #72 of 99 best companies in Garden
- #71 of 121 best companies in Garden Furniture Shop
Written by the company
A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.
Contact info
United Kingdom
- 01276 535641
- enquiries@gardenesque.com
- www.gardenesque.com
4.5
Excellent
1K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gardenesque
Hi Anita,
Thank you for taking the time to leave us a review about your experience.
Warm regards
Laurence
Package arrived on time although a little small
Package arrived on time, I little smaller than I expected but it was nice.
26 June 2025
Reply from Gardenesque
Hi Mrs Cook,
Thank you for taking the time to leave us a review about your experience. Your feedback is helpful to improve our services and products for our customers.
Warm regards
Laurence
Arrived on time And was well packaged…
Arrived on time And was well packaged so no breakages . Exactly as described .
2 July 2025
Reply from Gardenesque
Hi Mr Hendry,
Thank you for taking the time to leave us a review about your experience. Your feedback is really helpful to improve our services.
Warm regards
Laurence
Super quick delivery
2 July 2025
Reply from Gardenesque
Hi Jayne,
Thank you for taking the time to leave us a review about your experience.
Warm regards
Laurence
The large pot is a real statement piece
Prompt delivery, arrived within about three days of ordering It’s a lovely pot, absolutely huge but fab, a real statement piece. It’s more of a blueish grey, fortunately that goes well in my room.
2 July 2025
Reply from Gardenesque
Hi Noreen,
Thank you for taking the time to leave us a review about your experience.
Your feedback really helps us improve our products and services.
Warm regards
Laurence
Great quality and easy to assemble
Great quality and easy to assemble. Arrived so quickly.
1 July 2025
Reply from Gardenesque
Hi Sarah,
Thank you for taking the time out your day to leave us a review.
Your feedback is really helpful to further improve our products and services.
Warm regards
Laurence
Reply from Gardenesque
HI Adrian
Thank you for taking the time to leave us a review.
Your feedback is really helpful to further improve our products and services.
Warm regards
Laurence
Good products, excellent service
First, the quality of the four pots that I purchased from Gardenesque really is excellent.
However one pot was damaged in transit and Laurence from Gardenesque went out of his way to make sure that the problem was solved immediately and within a couple of days a replacement pot had arrived.
One can tell a lot about a company by the way in which they deal with problems and the service that Gardenesque provided demonstrates that they're people from whom one can buy with confidence.
3 July 2025
Unprompted review
Reply from Gardenesque
Hi Nicholas,
Thank you for taking the time out your day to leave us such a lovely review.
Thank you for your feed back it is really helpful to us to understand what our customers look for from us as a brand.
I hope you have a lovely weekend.
Warm regards
Laurence
Excellent customer service
26 June 2025
Reply from Gardenesque
Hi Joanna,
Thank you for leaving such a lovely review.
Warm regards
Laurence
Prompt delivery & well packaged
26 June 2025
Reply from Gardenesque
Hi Penny,
Thank you for taking the time to leave us a review.
Your feedback is really helpful to further improve our products and services.
Warm regards
Laurence
Misleading
I was so excited to get my two new pots. I ordered the larger pot at 72cm expecting it to be 72cm high. They arrived quite quickly but imagine my disappointment when looked rather smaller than I hoped and measured only 57cm high the same measurement as the smaller pot. When I contacted the company I was told no it is 72cm in diameter which is only in the small print specifications and 57cm high. What a complete waste of money and I feel I have been deliberately misled.
23 June 2025
Unprompted review
Reply from Gardenesque
Good morning Edward,
Thank you for taking the time to leave a review and providing your feedback on your shopping experience.
We have emailed you directly explaining how the pots are sized.
We are very sorry that your experience with us has not been as you and we had hopped for.
If you have any further questions please reply to our email.
Warm regards
Laurence
First time buying from this company
First time buying from this company. I was impressed at the speed of delivery and the quality of the rocking chair is great, looking forward to summer evenings now!
30 May 2025
Reply from Gardenesque
Hi Holly,
Thank you for taking the time out your day to leave us such a lovely review.
I hope you get to enjoy your long summer evenings in comfort.
Warm regards
Laurence
Lovely aged water feature
Ordered and delivered very quickly. Delivery was great - friendly, helpful driver. The water feature is really just what I hoped for and fits into my garden beautifully. One small grumble - no fitting instructions for pump and lead. Holes too small to allow plug to go through so had to put lead outside. Ok for me but maybe not for others?
27 May 2025
Reply from Gardenesque
Hi Jacqueline,
Thank you for your order and your kind review.
I am sorry the fitting instructions where not included as they should have.
I hope you are enjoying your new water feature in your garden.
Warm regards
Laurence
Great service,great bench
Great service,great bench.Laurence at their office was very helpful across a couple of calls. The bench itself (Repton Classic) is solid and loos great.
28 May 2025
Reply from Gardenesque
Hi Paul,
Thank you for taking the time to leave us a review.
Your feedback is really helpful to us in further improving our service and products.
Warm regards
Laurence
Very nice product order well executed
27 May 2025
Reply from Gardenesque
Hi Michael,
Thank you for taking the time to leave us a review.
Your feedback is really helpful to us in further improving our service and products.
Warm regards
Laurence
Beautiful bench
Beautiful garden bench. Well made, easy to put together. Comfortable to sit on. Quick delivery.
27 May 2025
Reply from Gardenesque
Hi Kate,
Thank you for taking the time to leave us a review.
Your descriptive feedback is really helpful to us in further improving our service and products.
Warm regards
Laurence
Fantastic quality!
Delivered quickly, fantastic quality and a great service all round. Great packaging too, fully recyclable, even the tape!
27 May 2025
Reply from Gardenesque
Hi Nicole,
Thank you for taking the time to leave us a review.
Your descriptive feedback is really helpful to us in further improving our service and products.
Warm regards
Laurence
Great customer service from Laurence
Great customer service from Laurence, would certainly recommend you.
1 May 2025
Reply from Gardenesque
Hi Gilly,
Thank you for taking the time out your day to leave us such a lovely review. Your feedback is really valuable.
I hope you are enjoying your new additions to your garden.
Warm regards
Laurence
Excellent Customer Service
We purchased some garden furniture and unfortunately 1 piece was damaged. We contacted customer services to remedy this. Lawrence was extremely helpful, polite and agreed to send us a replacement, absolutely no quibbles.
Definitely recommend this company. A pleasure to deal with.
29 May 2025
Unprompted review
Reply from Gardenesque
Hi Lauren,
Thank you for taking the time out your day to leave us such a lovely review. Your feedback is really valuable to us to improve our service and products.
I hope you are enjoying your new additions to your garden.
Warm regards
Laurence
Excellent customer service
Excellent customer service and beautiful products delivered quickly.
29 April 2025
Reply from Gardenesque
Good morning Jules,
Thank you for taking the time out your busy day to leave us a review.
Its great to hear of your positive experience with us.
Warm regards
Laurence
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