Gardening Naturally Reviews 

165
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and describe the online ordering system as extremely straightforward and remarkably easy to use. Consumers also highlight the high quality of the gardening products and deeply appreciate the friendly, knowledgeable assistance provided whenever they need help. Some reviewers were not happy with experiencing occasional delivery issues, damaged items, incorrect sizes, or missing components in their initial packages. However, people frequently noted that the responsive customer support team quickly resolved these unexpected problems by sending prompt replacements the very next day.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising affordable items that match... See more

Order

Users describe positive interactions with order, highlighting the very fast delivery and efficient online... See more

Customer service

Customers reported strong satisfaction with customer service, highlighting helpful phone assistance and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Service

Reviewers highlight positive aspects of service, frequently praising prompt responses and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After receiving our order of tubing and netting within 2 days of ordering it, which is excellent, we found that 4 of the tubing were damaged. After speaking to a very polite lady named Sharon and emai... See more

Rated 5 out of 5 stars

This was my first order with Gardening Naturally and I was disappointed that the item ordered was damaged. What I was very pleased about was the customer service couldn’t have been better. From my fi... See more

Rated 5 out of 5 stars

It took two attempts to get it to us due to courier issues, but we have our aluminium poles ready to build a tomato frame for this season’s crop. Very excited already. The team at Gardening Natura... See more

Rated 5 out of 5 stars

The on line ordering system is one of the easiest and most straightforward I have used. confirmation of order was clear and concise. Delivery by Royal Mail was very swift. The netting ordered was exa... See more


Company details

  1. E-commerce service
  2. Garden
  3. Garden Allotment
  4. Garden centre
  5. Pest control service

Information provided by various external sources

Vegetable cages, garden netting, garden fleece, ladybirds and nematodes everything you need to grow your own fruit and vegetabless


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(165)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a superb company 👍…

What a superb company 👍I had a small problem with an item I ordered and they could not be more helpful .
I have ordered a few more items from them 😁
Alison Spencer

9 September 2021
Unprompted review
Gardening Naturally logo

Reply from Gardening Naturally

Thank you

Rated 5 out of 5 stars

Ordered for the first time from here

Ordered for the first time from here, some Nemaslug. The website was easy to use, prices great and free delivery on nematodes. I was told when my order had been dispatched and it was delivered via Royal Mail the next morning, well packaged and no damage. Very impressed and have just placed another order. Thank you, highly recommended.

4 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product and delivery

Excellent product and delivery
Need to improve the instruction
But the product worked and I am ordering a new one this year.
I may update my review depending on the result this year :)

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Does what it says on the tin service !

Does what it says on the tin service !
Honestly cannot fault this company. They answer your emails, suggested a phone call to sort something out and came up with a solution. Delivery prompt and , IMO not expensive ,compared to many gardening websites these days.
We find the square aluminium hoops, netting and veggie mesh are all doing well into their second year .
Many thanks again guys.

14 June 2021
Unprompted review
Rated 5 out of 5 stars

Especially pleased

Especially pleased that a problem with netting was sorted and a replacement sent the very next day . Very pleased with product and would definitely recommend this company.

2 May 2021
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you for a great service during lockdown. Everything received quickly.

27 March 2021
Unprompted review
Rated 5 out of 5 stars

Pleasant, easy experience

Bought some netting, fleece and build-your-own cages for my four raised beds. Good quality, substantial packaging and quick delivery. I'm particularly pleased with their butterfly netting, which I will order more of as the quality is superb.

Highly recommended.

20 February 2021
Unprompted review
Rated 4 out of 5 stars

I asked for advice and got it

I asked for advice and got it. Very good customer service. If there is a criticism it is that they use plastic netting which will degrade to harm the environment.

Otherwise a good range of things such as fruit cages, vegeteble cages etc.

5 January 2021
Unprompted review
Rated 3 out of 5 stars

Have made several purchases now

Have made several purchases now. Not the quickest, the last had damaged packaging which meant some of the pegs for the netting were lost in transit.

Will use again like what they sell.

31 May 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant Service during the lockdown

I purchased two vegetable cages during the lockdown and the delivery is speedy. When I installed them the joints were difficult to push into the poles and I snapped one. I emailed Gardening Naturally and no questions asked they posted the replacement in 1st class post. While loading the beds with soil the cage frame got damaged and so I needed to purchase some replacement joints and one pole, I placed the order on Monday afternoon and Tuesday morning they arrived, now that is what I call service. No matter the issue Gardening Naturally are there with a quick response time. I would highly recommend this supplier.

21 April 2020
Unprompted review
Rated 5 out of 5 stars

Protecting apples from pests and pets

I ordered nematodes to treat vine weevil. They arrived with a catalogue of other products available. I e-mailed the company to see if they supplied strawberry mats as they were not included in the catalogue. They replied immediately with the product code. While placing my order I looked for something to keep birds and wasps off tree fruit. I found and ordered 2 Fruit Tree Sleeves. These arrived within a few days. They are perfect for protecting all kinds of tree fruit, including apples. They have also stopped our dog picking and eating the low hanging apples.

24 August 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service! Competetive prices.

I buy a lot of gardening products online and this is one of the best companies I came across when it comes to customer services! Many other companies just don't reply to e-mails and don't pick up their phones once they took your money. But GN replies very quickly and resolves any issues efficiently. A pleasure to deal with! Their prices are also very reasonable and extremely competitive.

26 June 2018
Unprompted review
Rated 5 out of 5 stars

Order process and dispatched as promised.

Ordered a job lot of "Ant Nematodes 50 Nests" to see if they could finally rid us of those pesky ants that have multiplied over the years. Order process and dispatched as promised. Ants have disappeared. Thanks!

22 May 2018
Unprompted review
Rated 2 out of 5 stars

Premium fruit cage.

I bought a premium fruit cage with a door 4m x 4m. I was slightly annoyed I was asked to review the cage 2 days before it left the company. When it arrived I took a days holiday and went to the allotment to build it. Good part the tubing seems good and the corners are substantial. Bad part, there were missing parts which caused me to have to pack up and go home. They sent the missing bits from the enclosed list. Second holiday, Got the frame up but all the corner brackets were missing for the door. Pack up and go home. Holiday day 3. Door completed and the catch is an upturned hinge which I have held in place with Duck tape. Put the netting round and its short , runs out half way across the door. By chance I had some left over from a Harrods cage which I was able to stitch in. Roof is a good size no problems. It seems to me if you want a simple build pay the extra and go somewhere else. Or take your chance pay less but expect disappointment.

25 March 2018
Unprompted review

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