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Garden Machinery Direct Reviews 

11,960
•
TrustScore 4.5 out of 5

4.7

Lawn Mower Shop
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Review summary

Created with AI, based on recent reviews

Considering 2,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the garden equipment is competitively priced, arrives well-packaged, and matches online descriptions perfectly. Many people also mention the exceptional helpfulness of the staff and the absolute ease of placing orders through the website. Furthermore, buyers appreciate receiving clear updates throughout the shipping process until items safely arrive. However, some reviewers were not happy with courier performance, noting instances where deliveries experienced unexpected delays or parcels were left in insecure outdoor locations. A few individuals also mentioned facing communication gaps or missing items upon opening their packages.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals and secure... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive well-packaged, in excellent... See more

Price

Users describe positive interactions with price, consistently finding the costs to be highly competitive and... See more

Service

Customers had positive experiences with service, consistently praising the efficient, prompt, and friendly... See more

Order

Consumers find order satisfaction to be high, praising the easy online ordering process and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You provide an excellent service, with an exceptional range of products. we are incredibly pleased with our purchase of a STIHL HLA 56 Cordless Long-reach Hedge Trimmer, at a price that could not... See more

Rated 5 out of 5 stars

The price was the cheapest out of all its competitors. The staff were helpful, friendly and super efficient. We collected the items from the Hereford branch and they were waiting for us. The whole pro... See more

Company replied

Rated 5 out of 5 stars

I ordered the wrong Lawnmower and contacted them, they could not be more helpful. Even though it was my mistake. They arrange to collect the item and refunded the money. From the moment my first orde... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I ordered online and quoted 5 days delivery which was fine. However, I was ordering 3 year olds leaf blower and he was desperate for it. I called spoke with Cassie and it arrived ne... See more

Company replied

Company details

  1. #12 of 23 best companies in Lawn Mower Shop
  2. #5 of 11 best companies in Construction machine dealer
  3. #78 of 187 best companies in Garden centre
  4. #2 of 5 best companies in Machine shop
  5. #10 of 19 best companies in Protective clothing supplier
  6. #24 of 53 best companies in Safety and work wear

About Garden Machinery Direct

Written by the company

Garden Machinery Dealer of the Year 2025 Winners!
Expert Knowledge & Customer Support
Fast Delivery & Competitive Pricing
Garden Machinery Direct is a family run business founded in 1967; starting from humble beginnings the company has steadily grown and launched online in 1997 – with the slogan “quality machines at a competitive price delivered to your door step!”. Our experienced team of sales and service professionals have a wealth of knowledge and expertise to help guide customers in selecting the appropriate machinery for their requirements. This, combined with our comprehensive range of the market leading manufacturers products at competitive prices, has made us one of the UK’s top destinations for purchasing garden machinery online.

Whether you’re after something small like a pair of gloves, a brand-new tool for your garden, or want to splash out on an automated robotic mower that will mow your lawn for you, you’ll find it all at Garden Machinery Direct. Should you need any advice, our dedicated sales team with over 200 years of combined experience are available to assist you with no obligation at all, simply contact us.

Get to know Garden Machinery Direct

Written by the company

Expert Garden Machinery Specialists
We offer a comprehensive range of premium garden machinery, from lawn mowers and chainsaws to hedge trimmers and robotic mowers. As authorised dealers for leading brands like Husqvarna, STIHL, and more, we ensure the highest quality products.
Outstanding Customer Support
Our expert team has over 200 years of experience combined in the garden machinery industry. We provide personalised advice to help you find the perfect equipment for your garden or business needs. We're always happy to help with product demonstrations, setup, and troubleshooting.
GB-Wide Service with Fast Delivery
We deliver across GB with competitive shipping rates and fast turnaround times. Our online store is designed to make ordering quick, secure, and hassle-free.
Reliable After-Sales Support
Access spare parts, servicing, and repairs through our team of trained technicians. We also provide ongoing support to help you get the most out of your equipment.
Why Choose Us?
Thousands of satisfied customers trust Garden Machinery Direct for our reliable service and commitment to quality. We pride ourselves on offering competitive prices, expert advice, and an unbeatable range of products.

Free Delivery on Orders Over £100

Save more when you shop with us.

We offer free shipping on all orders over £100 to most GB addresses, helping you save on top of our competitive pricing. (Excludes certain Scottish addresses – see our delivery details for more information.)

Contact info

Trusted by Thousands of Customers

Shop Husqvarna, STIHL & more with free delivery over £100*.

4.7

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(11,960)

2,113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Chainsaw was as described,I am well…

Chainsaw was as described,I am well pleased with it. Arrived promptly. Good and easy company to deal with

18 August 2026
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Reply from Garden Machinery Direct

Thanks for your review, Anne! Glad you're pleased with your chainsaw and that everything went smoothly.

Rated 5 out of 5 stars

Excellent service

Excellent service, even though slight damage they sent replacement part and great people to deal with.

17 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, Chris! Glad we could get the replacement part sorted quickly for you.

Rated 5 out of 5 stars

Kept me informed about delivery

Kept me informed about delivery . Good price. Professional service .

14 August 2026
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Reply from Garden Machinery Direct

Thanks for your review! Glad you were pleased with the price, communication and service.

Rated 5 out of 5 stars

Brilliant hedge trimmer!

Really clear product description so it was easy to choose the right product for me. Tracked delivery and good communication throughout. The stihl hedge trimmer itself is a dream to use - very efficient and very quiet. The model I bought is cordless so really convenient. Fantastic not to have to worry about trailing wires. I was also really impressed with the battery life. I bought a second battery as a backup but it turned out I could complete the job in my garden on one battery. Very happy with my purchase.

11 August 2026
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Reply from Garden Machinery Direct

Thanks for your review, Sara! Great to hear you're so pleased with your STIHL hedge trimmer and your experience with us.

Rated 5 out of 5 stars

Recommended Kept in touch Good price

Kept in touch and advised delivery.
Goods arrived a day early.
Well packed and exactly as ordered.
Good price.
Would use again and pleased to recommend them

14 August 2026
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Reply from Garden Machinery Direct

Thanks for your review, Jennifer! Glad everything arrived safely and ahead of schedule. We really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent range of products

Excellent range of products, great prices and quick dispatch/delivery! Very impressed and have already placed my second order! Thank you!

14 August 2026
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Reply from Garden Machinery Direct

Thanks for your review! Great to hear, and we really appreciate you ordering with us again!

Rated 5 out of 5 stars

Dispatched promply

14 August 2026
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Reply from Garden Machinery Direct

Thanks for your review, Garry! Glad your order was dispatched promptly

Rated 5 out of 5 stars

Sam helped sort a problem with courier…

Sam helped sort a problem with the courier and was polite, friendly and efficient.
The mower arrived well packed and is great.
Many thanks

21 August 2026
Unprompted review
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Reply from Garden Machinery Direct

Thanks for your review, Jon! Glad Sam could get the courier issue sorted and that you're pleased with your mower.

Rated 5 out of 5 stars

Good Experience

Good delivery at a competitive price.

14 August 2026
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Reply from Garden Machinery Direct

Thanks for your review, Derek! We're pleased you were happy with the price and delivery.

Rated 4 out of 5 stars

The service was prompt…

The service was prompt and kept informed at all stages of the process from ordering and delivery.
I would have no hesitation in waving the flag for Garden Machinery Direct in the future.

12 August 2026
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Reply from Garden Machinery Direct

Thanks for your review, Peter! We're glad everything went smoothly and really appreciate your recommendation.

Rated 5 out of 5 stars

Great company

Great company, brilliant service! Had exactly what I needed and correspondence was really good.

14 August 2026
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Reply from Garden Machinery Direct

Thanks for your review, Douglas! Great to hear we had exactly what you needed and kept you well informed.

Rated 5 out of 5 stars

EXCELLENT SERVICE

I ACCIDENTALLY DUPLICATED ORDER AND ASKED FOR A FULL REFUND
NO ISSUE AT ALL, EXCELLENT SERVICE

13 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review! We're glad we could get the duplicate order sorted quickly for you.

Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered online and quoted 5 days delivery which was fine. However, I was ordering 3 year olds leaf blower and he was desperate for it. I called spoke with Cassie and it arrived next day! Thank you, old fashioned service, with a smile.

14 August 2026
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Reply from Garden Machinery Direct

Thanks for your review, Richard! We're glad Cassie could help get the leaf blower to you sooner. We really appreciate your kind words.

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