Gardens4you Reviews 

445
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Great experience. Plant arrived in great condition, in a lovely pot with my personalised messaged printed on a gorgeous piece of card. They also provided detailed instructions. I was nervous after rea... See more

Rated 1 out of 5 stars

Don't buy vines from them,only few inches tall came with dried tiny leaves,after few months still not recovered,waste of money local garden centres is way better choice for 16 euros you can get 1 mete... See more

Company replied

Rated 1 out of 5 stars

delivery showed up late....we were waiting about 8/9 days for them, one of the aloe veras has root rot and showing signs of overwatering despite being in dry soil.... the soil in both aloe veras was v... See more

Company replied

Rated 2 out of 5 stars

Ordered 4 plants which arrived in good time. 2 were fine and healthy , 1 was borderline but has recovered but one was dead just brown twigs. Planted it but very clear it was dead. Sent a request for a... See more

Company replied

Company details

  1. Garden centre

Information provided by various external sources

Your On-Line Garden Centre


Contact info

2.6

Poor

TrustScore 2.5 out of 5

445 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(445)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't be fooled into ordering plants…

Don't be fooled into ordering plants from here. Having just opened my order for £75 worth of plants I was completely dissatisfied. Plants were thrown into a box loose. Rhododendrons snapped one doesn't even have a live spring left. Pieris little more than cuttings. If I saw them in a garden centre for 50p I'd just walk by. Camellia not much bigger. I wouldn't buy any of them if I'd seen them first. A complete con.

25 May 2020
Unprompted review
Rated 5 out of 5 stars

Plants.

Ordered 3 taxus baccata fastigiata off gardens4you and could not fault them,was surprised they were coming from holland,when looked at tracker.came with in 4 days.and were great quality.The delivery company DPD were very good gave a time and were within 10 minutes of time give.would recommend

23 May 2020
Unprompted review
Rated 5 out of 5 stars

FAB! I wish all companies were this outstanding. RECOMMENDED!

Gardens4you are FAB! This is the second time I’ve bought some plants from them, and the second time I’m leaving a five star review.

I placed an order for a collection of nine Erica carneas on Monday of this week. They turned up today, just four days later. What makes it even more impressive, in these difficult times, is that they came from the Netherlands!

The Ericas were well packaged and arrived in perfect condition. All nine were thriving. The plants hadn’t suffered any adverse affects whilst in transit. I planted them out in pots outside straightaway and they look terrific!

All in all another great showing from Gardens4you. I recommend them highly!

22 May 2020
Unprompted review
Rated 3 out of 5 stars

Ordered numerous plants

Ordered numerous plants, shrubs very small and quality very poor, however, when customer service contacted and photos sent, they dealt with the complaint very quickly and refunded my PayPal account, such a shame the plants are such poor quality, unfortunately will not be ordering from them again

22 May 2020
Unprompted review
Rated 1 out of 5 stars

A few sprigs

Just spent more than £50 on a couple of pieris plants and some heathers.
They did arrive as scheduled and in good condition, although at first sight the box seemed a bit small...perhaps a part order?
For the money we expected the plants to be a lot bigger, most turned out to be 3in plants in a 9in pot! Very poor value for money, time will tell if they survive.
Should have checked Trustpilot first!

22 May 2020
Unprompted review
Rated 1 out of 5 stars

Plants order : Just received my plant order very…

Plants Ordered:-
Just received my plant order very disappointed with what was sent. Magnolias look diseased and damaged, hosts and other plants sent in packets dried out ( these were advertised as in pots), none of the plants look like the advertised photos. I have sent email to company regarding my disappointment so hopefully they will be in touch soon. Would not buy from this company again.

22 May 2020
Unprompted review
Rated 5 out of 5 stars

Gardens4you review

Hi. My order number is 1-358972

My order was delivered today exactly to the minute I was informed via Email it would be. The Jasmine plants are absolutely fantastic. Very strong and healthy, in great condition after delivery.
Thankyou so very much for an amazing service.
I will totally recommend yourselves to friends and family.
Kind Regards Garry Smith

21 May 2020
Unprompted review
Rated 4 out of 5 stars

Very small plants so is expensive really

Ordered 5 plants. All arrived promptly with plastic bags securely over the pots to prevent losing soil from the pots whilst in transit.
Very small plants (read descriptions as it tells you how big pots are) but better than I expected. However the Burning Bush I ordered had bent and broken stems. Emailed them and they sent replacement with no hassle.
Seems cheap, but for the sizes they work out expensive, look like they will all thrive and grow.

20 May 2020
Unprompted review
Rated 2 out of 5 stars

Bought three clematis

Bought three clematis, two arrived looked ok the other one looked slightly less healthy, two have thrived but the third has just not taken, tried everything, have emailed via website and customer services email address but have had no response whatsoever, I tried calling but it just asks you to email. I wont be buying from them again.

19 May 2020
Unprompted review
Rated 1 out of 5 stars

Fraud business

This was very bad experience I had to send them lots of emails supported with images that the plants were delivered broken trunk and they were not as described on the advert finally decided to refund one only! I had to send more than 10 emails to A customer service called Adele And they seemed not bothered finally I had to open a PayPal case to get fully refunded keep away from this seller!!
I have purchased a standard camellia and they sent me one broken trunk which was creating a new side branch when I asked them this won’t be fully grown straight as a standard tree, guess what was their answer
“ I'm certain it won't grow always in one direction.” Standard tree won’t grow always in one direction, do you know what does it mean a standard tree 🤔.

18 May 2020
Unprompted review
Rated 5 out of 5 stars

Have to say I was a bit worried having…

Have to say I was a bit worried having read reviews but so far so good. Placed order on 13/05/2020 and plants have arrived today 17/05/2020. Very pleased with service. Plants look ok considering they've been in a box and travelling. Looking forward to planting. Hopefully all will be good.

17 May 2020
Unprompted review
Rated 1 out of 5 stars

very unimpressed with my over all…

very unimpressed with my over all experience

four of the plants out of five where not fit to be sold, so I complained which took forever to get hold of them then it was email tennis for days as they kept asking for various information all of which I had sent via various previous emails, anyway when they did eventually refund its about a tenner short! So the value of the planets damaged was about £29.00 they refunded £20.00 such a disgrace do not buy off them the plants are so tiny its ridiculous they are really badly packaged plants tipped on their sides the plants had branches snapped squashed foliage brown leaves !! poor quality really bad customer service rubbish refund avoid !

17 May 2020
Unprompted review
Rated 3 out of 5 stars

I sent an email of complaint but I'm…

I sent an email of complaint but I'm awaiting a reply!
I placed an order for my elderly fathers birthday. Trying to cheer him up through this pandemic.
The flowers arrived promptly and well packaged. The delivery driver was most helpful.
However some plants were broken and some dying.( they were in my fathers words bone dry). A few days on after trying to nurse them on, more have died.
Gave the company a chance to remedy this before posting a negative review but unfortunately that hasn't happened.
Would have been a 1 star had it not been for the helpful delivery driver and quick delivery. I also bought bare root plants maybe we will have more luck with them.
Very disappointing! Would not recommend.

17 May 2020
Unprompted review
Rated 1 out of 5 stars

Horrible quality

Bought 8 plants from them. None of them survived. 5 died within a week. I used compost and liquid fertilizer to revive them, but I think the soil is of the worst quality. Waste of money.

16 May 2020
Unprompted review
Rated 5 out of 5 stars

Received plants in healthy and green…

Received plants in healthy and green condition. All labelled well. The plants look a little droopy on arrival but just needs some water. Bulbs arrived in small packages and look okay but haven't soaked them in water to check. I was sceptical as I had never bought plants online at all. But decided to risk it and I am happy. Few reviews on my research had mention that they were unhappy that they received roots in bag and not plants pictured as shown on their website. It is clearly mentioned on the item if it is sold as plants in pots or bare roots or bulbs, so guess people have just not paid enough attention. I found the experience quite straight forward and luck enough with transportation as well. Fingers crossed they take well to my garden once planted.

16 May 2020
Unprompted review
Rated 1 out of 5 stars

Ordered three trees

Ordered three trees, never turned up. Sent a mail and got a response two days later saying they are going to ignore all emails sent and email again.

They are overwhelmed with complaints and can deal with the orders. Avoid at all costs. Terrible.

15 May 2020
Unprompted review
Rated 1 out of 5 stars

Don’t touch them with a barge pole!

If I could give less stars I would - absolutely dreadful plants half dead and nothing like what is shown - an utter disgrace and when requesting a full refund THEY decide what they want to give you back!! - went through PayPal to get a partial refund. It implies this is a UK based company but it isn’t it is from the Netherlands - I believe this to be deceitfully and fraudulent - avoid like the plague.

In reply to their comment - you use a UK email which IMPLIES you are UK based - irrespective of this your plants are disgusting and in no way reflect your advertising - look long and hard at the reviews on this site!!!!!

15 May 2020
Unprompted review
Gardens4you logo

Reply from Gardens4you

We clearly state that we are in the Netherlands.

Rated 1 out of 5 stars

Dead on arrival

Although it says Gardens4you.ie, all the plants are sent from the Netherlands. MIne arrived 9 days after I ordered them and they were either dead or dying. I don't think they were even good quality to start with. They bore no resemblance to the magnificent photos on their website. I had to send photos (not that easy) and even then it took a long time to get a refund which came in two payments. In these difficult times gardening is one thing we can do so my disappointment with all the dead and withered plants is understandable. My advice is that you should check that the plants your are ordering are being posted from somewhere local even if they originate from further afield. That way there is less likelihood of them arriving dead and useless.

15 May 2020
Unprompted review
Gardens4you logo

Reply from Gardens4you

It's not normal for the shipment to take 9 days but there were problems with the courier service in Ireland, and it's not normal times for them either.
However all plants are guaranteed, if things go wrong we either reship or refund.

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