Gardner-White Furniture Reviews 33,742

I bought a couch in May. Didn't get it til the end of June. Spent Father's Day AT HOME without seeing my dad, only to get a BROKEN couch at almost 7pm. THEN, the truck showed up on Monday at 11:30AM AFTER, I was told I'd be at the end of the day. THEN the delivery drivers showed up on Tuesday @ 7:30 AFTER I was told by Lantz told me I'd have it before 7pm. THEN the delivery workers in 15 minutes: dropped my couch off the truck, dropped it in the driveway off the dolly, unpacked my couch in the middle of my walkway, left my pillows on the lawn on plastic, tore off my valance to my blinds, almost tore my ceiling fan out the socket, then left me door wide open, WITH PAINT on my NEW couch. I was told by India that Dejane (both from Auburn Hills) will give me $50 gift card. So 3 delivery dates, 1 holiday missed, time off work early, a damaged blind, AND damaged NEW furniture. Oh, and to get help?, I need to take ANOTHER day to wait OR they can take it back and charge ME 25% restocking fee. REALLY Gardner White? Thanks for telling, and showing me how you really feel. The Taylor store, Ashlyn told me oh well. She was right. Monique from Auburn Hills was helping me but now she's disappeared. This, mind you, is a summation. I also have photos and videos that I did provide as well.

6 months ago we purchased a bed for our 'big' autistic adult son. We were guaranteed by the salesperson that this 700.00 memory foam bed would be more than enough to accommodate him. We noticed a slouch in the mattress after about 4 months after we bought it, and heard a distinctive crunch one night when he went to bed. Later we noticed that the box spring was broken on one side. We called Gardner White to have them come and look at it.

The man that came out to look at it turned the box spring upside down, and showed us where the wood was broken and the springs were bent. He said the bed was 'abused', and it would probably not be covered. Today Gardner White confirmed it.

How on earth do you abuse a bed??? He slept on it, he didn't jump up and down on it! He wouldn't have any idea how to abuse it!

My husband, who has 35+ years of construction looked at it again. The wood that was broken was the worst possible (half rotted junk) wood you could use on anything. It was shoddy construction that broke the bed, not consumer use.

Last time EVER we will patronize Gardner White.

Won't shop here again. Purchased a hightop table and chairs set, and a sectional. Table and sectional arrived, no chairs. Told chairs were on backorder, should come sometime in April (order was placed in late February). Ok, no problem, we aren't in a big hurry. April, and I get an email that they will be here beginning of May. Ok. Another email: end of May. It's now Mid-June and I'm being told the chairs will not be here until AUGUST 22ND. This is 6 MONTHS AFTER PURCHASE. If I had known that, I would NOT have purchased these. Also, we were supposed to get free gifts (bike) that wouldn't come until the order was completed. So now instead of being able to have a bike in the summer, we won't get one until the end of summer. This is utterly ridiculous and I wish I would have seen the negative reviews of this place before placing any orders.

My husband and I purchased a sleeper sofa in January of 2021 from the Taylor store. Our salesman Kenny was great, Our couch was considered special order because of the color. We had to wait 6-8 weeks for it. We got the call late March to set up delivery. When the guys left, we looked at the couch, something didn’t look right. We opened the couch and guess what, no mattress. We contacted the store, which I might add, did not act like they cared. We were told another 6-8 weeks for the mattress. I am so annoyed, and disappointed, that no one gives a crap. My couch is going to be ruined before we get the mattress, it needs it for the support of the cushions on the back of the couch. I received a call 3 weeks ago that it was in, but it wasn’t. I then received a text a week ago telling me mid July. What is even happening. I will NEVER go back after this and I will continue to speak up about this awful service. Making money off of people while our couch is getting ruined. If it wasn’t special order, they would be getting it back!

Winston on 14 Mile in Warren is an OUTSTANDING SALESMAN! He went above and beyond for me! Very friendly, caring salesman. And does everything correct not just to make a sale or commission!! I couldn't thank Winston enough for making things right for me and my situation. He listened to my concerns, tried to understand, and correct the awful situation from Taylor location. If your headed to the Warren location ask for Winston!!! I will only recommend him, even if it is a drive it worth dealing with such a professional salesman!!

0 wasnt an option. Spent over $12,000 one afternoon. I was told everything is in stock and would delivered next week. Delivery came and I have parts for each room. Not sure when it will be in, they can tell me. I had 3 deliveries so far, 3 days off work and still missing furniture. To top if off I had furniture damage and home damage during delivery and I cannot get anyone to return a call to come fix anything. CROOKS...If you need furniture, Go to a reputable company this is a gloried garage sale. HARD PASS

We would give 0 stars if possible. We went to purchase a new mattress, Michael was fantastic. However when we had delivery all set up we waited at home ALL day and finally called to see when it might be delivered only to find out that it wouldn't be delivered that day at all. No one contacted us to tell us this had that happened we would not have had a problem but since we did not hear from anyone about this, we requested our delivery fee back since we would have to wait until the following week to get the mattress delivered when they refused we cancelled the entire order for a full refund. This same thing happened to us twice once a couple years ago and then again today. Clearly this is an ongoing issue that they either don't care about or not a priority to address the issue.

THERE SERVICE WAS FINE. I DON'T LIKE THEIR LYING ADVERTISING. I BOUGHT A TEMPER-PEDIC QUEEN SIZE MATTRESS AND COVER THIS WEEK I EXPECTED TO RECEIVE ALL THEIR ADVERTISED FREE PRODUCTS. FREE TV, FREE COMPUTER AND FREE $300 CREDIT CARD. i GOT THE TV WHICH I DO NOT NEED. I'LL SHOPPING ELSE WHERE.

This business is terrible with communication skills,I beg you do not spend your money here,they are lies and I am not just saying this..they have lied to me about my refund, they'll give you a date of delivery and you would wait for weeks..I am sorry that I chose this place.

My wife and I were very excited to receive our living room set that we purchased from the Gardner White store in Warren MI. We purchased in the first week of March 2021, and was told that we were to be on a waiting list. The target date of delivery is in the first week of April 2021, as we agreed and understood. The first section of 3 was delivered as date given of a delivery timeframe between the hours of 4:00pm to 8:00pm. At 11:30 we were awoke from our bed as they were banging in our door aggressively. We also paid extra to have our existing couch to be carried to our basement. The delivery crew told us they were unaware of what we paid extra for and instantly became aggravated. They found every excuse not to be able to fit the couches downstairs. I then agreed for the couch’s to be taken to the garage and instructed them that the couches will not fit through the door leading to garage and needs to go out through the front door. The became very agitated and promised they can get it through the garage door with no issues. My very expensive refrigerator sits next to the garage entrance door, and as they tried to cram the couch through the door they damaged the side of my refrigerator in multiple spots. We put in a complaint for the damage and was told we would be contacted by someone within a week (as of today 4/27/21 this did not happen). It is 4/27/21 and still do not have all 3 sections of the couch set, and have a damaged refrigerator to stair at. My wife went to the furniture store in Warren MI to cancel the order and to come get the 2 pieces of the couch. She was told that we would have to pay a 24% penalty of the price we purchased it from. I am not sure of what options or necessary steps we need to take to get this resolved. I really regret choosing Gardner White to purchase our couch from. Do we contact the news, call a lawyer or take the couches that we have and drop them on their show room floor.

Awful all around, return policy does not exist. Everywhere they advertise a "best sleep guarantee" that roughly translates to pay us more money and we guarantee nothing. Just awful, nothing was explained, sales guy said trying a mattress would be easy, we just should have purchased two mattress's and tried them both, would have been cheaper than this "guarantee". You have to jump through hoops at every step.

the one on 8 mile and grosbeck in warren michigan the customer service manager attitude sucks i bought a ten thousand dollar bed (temperpedic) then she talk to me like i was the grown she walked on .so i called they corporate store an file a complaint ,then i called lara an filed a complaint and then i called the BBB an file a complaint cause i dont think gardner white cares NO STARS

Update .still No response from store manager or corporate .

We ordered something on December 2020. Half the delivery arrived on a late due date, and other half? It is now April 2021 and we STILL have not received our items. It is absolutely unacceptable. They keep pushing back the due date. And I call Gardner-White, and they claim no responsibility for it. No apologies, no "Oh no we messed up! Your furniture is definitely not supposed to arrive FOUR MONTHS later, if it ever arrives." Just, "Oh, it happened. Guess the vendor didn't send it. Nothing we can do. Have a nice day."

Absolutely awful service.

We purchased furniture for our basement, upstairs living room and master bedroom. December was the bulk of our purchase and early February was the remainder. After 4 months and 2 months of “delivery will happen next week” we are still missing three pieces of furniture. They tell us it’s the manufacturer, but somehow it’s a different manufacturer ever time I speak to costumer service. And dates continue to be pushed back. Tired of the excuses!

Wish I’d read some of these reviews BEFORE we bought the most expensive mattress we’ve ever bought! Tearing out at sides. Salespeople said take a pic and they’d send to corporate and they’d not bother coming out.
Phone calls not returned, promises made but not kept. Repair came out and sewed LONG tear on seam but the salesmen said we could return it and upgrade to a King bc we were not satisfied with a queen.
Nope.So it WILL come apart again I’m sure.
Next furniture won’t be at Gardner White

Terrible quality, poor service, terrible return policy. You delivered my leather power recliner, damaged, and we have to wait 4 weeks for repair, instead of getting it replaced. Now, the matching loveseat is not working. We have not even had the furniture for 30 days and you refuse to give us a full refund.

We paid $5,000 for this furniture and it is unacceptable that you refuse to refund the money when these issues are because of poor handling, on your end, and shoddy quality. I called your corporate office and did not recieve a callback. What it took, to speak to someone, was my fiancee calling your corporate office, the following business day; he was told the same thing.

This is ridiculous. Your company should not be in business, if it has no interest in standing by its products (and I do NOT consider offering on-site repair standing by products that were purchased within 30 days).

Terrible.

I have tried 4 times at least for customer service, I have never gotten a call back. Worst customer service ever. The people answering the phone were short and rude. Dont buy from here!!

Amazing, thanks

Ordered furniture in late August-early September for a move in October. The furniture was all late and came at different times after multiple complaints. The store will lie about availability of the product and give a standard it will come in two weeks time if you complain. Still waiting months for furniture. Also horrible customer service at the Brighton location. Avoid if you can, even if you have to pay more at a different store.