Gardoo Reviews 

Update 25 May 21: Finally received a reply and an apology from their customer services team and the time it has taken to resolve by refund, which has now been paid in full. The initial 1 star rating was based on the very slow response and action by Gardoo. However, if I had not had this issue with my second order and damaged delivery, their rating would have been 5 stars, but having now had my issue resolved, I will amend this review to 3 stars.

Update 23 May 2021. Recieved email reply from Gardoo that the relevant team member was looking in to it. Since then still follow despite me emailing them again 16 May. Their customer service is really poor. since I purchased fromthem you can see multiple postings refereing to non-delivery or shocking customer support. Bearing in mind I am only chasing a £6.35 refund, I feel very sorry for customers that are hundreds of pounds out of pocket and no reply from Gardoo to try and resolve. As per many other review postings, i would steer clear of this company and go else where :-(

Update 29 April 2021. Gardoo have posted a reply to my TP comment asking that I email them. I had emailed them twice (8 & 13 April 2021) with no reply. They have also failed to answer the telephone despite calling multiple times. I feel their TP reply commnet is just going through the motions. I have since emailed them again (29 April) withthe same information I sent twice before. I feel that I am just wasting my time here over £6.35 refund.

First posting. I have used Gardoo twice now. The first time to order 10 x 100 Ltr bags of landscaping bark, which arrived as expected. As I required additional bark, albeit a smaller quantity, I ordered 10 x 60 Ltr bags. When delivered, x1 bag was split and missing 60% of its contents. I reported this to the driver who took a photo and noted the issue. I have also phoned Gardoo several times with no answer, I have also emailed twice with no reply. Logging into my Gardoo account and trying to leave a complaint/support ticket, their website refuses to register this and states page not available.
All I want is a 60% refund of the bag that was split, just £6.35, not a lot to ask for and something that is not going to break the bank.
Not happy. Was considering using them for other purchases, but their lack of response and poor customer support has just made me rethink that decision. Your loss.

Poor customer service, I sent 3 emails and 1 message through their website to cancel my order, as I was away on the assigned delivery date. The delivery arrived while I was away and was just left by the side of the road for 4 days. Don't trust Gardoo.

Avoid this supplier!!! I spent over 600£ and they haven’t delivered my order and now struggling to contact them for refund. All very stressful .

I’ve never left a review before but after my experience I feel I have a duty to warn others.
We Ordered a 1000L bag of mushroom compost on 28th March and received a delivery notification for 1st April, soon after Gardoo phoned me to postpone delivery to 7th April because the courier was busy. I booked a days holiday from work as I was told i need to be home to accept delivery, I waited in all day and nothing turned up! Not even a phone call to apologise. I sent a message through their contact page but no reply, I emailed but no reply. I phoned the next day and a man said customer services were busy but he had my details and would make sure someone would call me back and get this sorted, guess what? Nobody called me!
I left it a couple of days as I was to busy with my own customers but I finally calmed down enough to send another email, guess what? Yep, no answer!!!
Two days later I phoned again, a guy pretty much said the same as last time and reassured me he would personally call me back himself and give me a delivery time, guess what? Yep you got it, that man never called!
20 days later and still nothing, what am I to do?

When placing our order the system allowed to pick a suitable day, but delivery's was scheduled to take place today between 8am to 6pm.

My husband took a day off work, and all day just keeps receiving email after email delaying delivery.

Original email stated 8am to 6pm
The n had an email at 10am stated delivery would be between 1pm to 3pm
A further email at 4pm stating delivery between 6pm to 8pm
Another email at 7:45pm stating delivery 7pm to 9pm
Now just had one through at 20:45pm stating delivery now between 8pm to 10pm

Really 32 sleepers being delivered by a lorry at 10pm, I can't see that myself.

absolutely fuming, waste of a days holiday lost at work.

No contact information, no phone calls other then a generated emails which are absolutely pointless.

Supposed to be starting our garden tomorrow guess that's out of the window now.

Money spent would expect to be able to contact someone, website says closed Saturday and Sunday!!!!!!!

Have to wait until Monday 8:30am to chase this. Ridiculous

Waited in all day, no delivery arrived and no number for contact !

Update, was contacted by customer service and they took no responsibility for the delay to delivery and nothing offered in remuneration

Appalling customer service

Taken the day off work for delivery of 20 sleepers. 2 of us stayed in all day, no contact from the company and no delivery! DO NOT USE

Took the day off work to get delivery of 28 Oak Sleepers, was told 2 people needed which was arranged. Its now 6pm and the delivery is a no show. I has a confirmation email the day before and have emailed asking about where my delivery is - with no response.
Will be interesting to see what happens now as I'm very busy and can't afford another day off...

Much like the customer below I placed an order for the 13/4/21 and waited in all day plus had a landscaper at the house all day as it states on the invoice that two people must be available to unload. No delivery. No response to email asking where delivery is. No option to cancel. No number to call. DO NOT USE!!!!

After I posted this review Gardoo did get in touch - usual list of excuses ‘it was the haulier’ ‘the label dropped off the pallet’ ‘first day out of lockdown’ ‘terrible traffic’ - however, they did offer me a refund which was processed quickly and efficiently.....

Ordered 1000L chip bark. Delivery date 13/04/2021. Waited all day. Not delivered till now. No phone to call and enquire. No response to email sent. Very poor customer service. No option to cancel order too

Ordered sleepers and came on time as specified, although when received 2 of the sleepers were damaged. This was due to fork lift apparently. I emailed gardoo to ask for explanation etc, they said as a gesture of good will they will refund 25% of the damaged sleepers which I agreed, its now been over a week and still no response from there email or money refunded into my account. I've emailed four times and still no reply. Customer service is awful.

I should have had a delivery yesterday - 2 people hanging about all day no delivery yet and I can’t contact to company no reply on emails and no telephone number to ring - very disappointed

Despite the promise that the delivery would be here today as per the reply to my first post and the call from your customer services - there is still no sign of the delivery :(

Finally delivered two days late and a bit of chasing - team at Garbo very helpful - quality looks ok. Thank you to the team for getting it sorted in the end.

had a delivery date, had 2 people waiting from 8am to 6pm as stated on paperwork....no delivery turned up, no idea how to even get hold of these people as no phone number on website.

Great Service
cannot fault them, product arrived when they said it would. I would certainly use them again in the future

Was sent an email with 10 - 12 delivery slot, this was updated to 11 -13 hrs. It's now 15.15 with no information as to what time delivery is arriving. Totally annoying telling somthing then not fullfilling. Will review products when they arrive.

I am very disappointed with the service I received from Gardoo. I ordered 2 bulk bags of top soil. The first delivery date was missed (I was told that the vehicle had broken down), so I agreed to take the delivery the following week. When no delivery arrived on the given day the following week I called them and was told that the order had been lost.

Brilliant service from the Gardoo team! Ordering was simple and straightforward and knew the delivery costs straight away. Ordered 36 sleepers with economy delivery and they arrived on the day I requested. The delivery driver was great and helped to unload from the wagon. He arrived earlier than our original ETA but they had updated us on that too. Sleepers all look good quality, couple of small nicks out of a couple but that's as to be expected, all uniform and solid! My only criticism would be the online account, it still said order processing, wasnt sure what that meant exactly, and was a little slow to navigate. However, the email updates were great and can't fault the service at all! My experience was highly positive and not anything like the negative reviews I had seen. Would definitely recommend them, in fact I already have, and will use again for my next project!

Apparently paying extra for express next day delivery means whenever someone is free don't be ripped off. Eventually had to try and get Gardoo to give me my money back because they lost the pallet!!! seriously a pallet of 28 sleepers that are all 2.4 meters long. Maybe they were left under a bush or they slipped down the back of a delivery driver's seat. Anyway, the terrible experience feels like they lied the whole time.

Let down. Delivery date was rearranged by gardoo because they had willingly taken my payment but didn't in fact have the product. I obliged with the rearrangement in good faith but the delivery date has been and gone without any signs of what I ordered. Customer service haven't updated me and don't answer the phone. On hold for more than an hour each time. I had arranged help shifting the product and that opportunity has now passed. I'm a very dissatisfied customer.

Ordered 20 sleepers, happy with about a 3rd of them. Majority have excess amount of sticky sap mixed with green treatment chemical oozing out, long cracks and edges either sawn off at an angle, or bark, or rot.
Company only happy to consider compensation for one sleeper which had rotting wood flaking off (like something you find on a beach).
Offloading was dangerous, driver clearly nervous as sleepers are wider than the ramp on the back, clearly not the right type of lorry for a pallet of 20 sleepers.