Garrett Wade Reviews 100

I'm so used to Amazon, I ordered something for a gift, and hit enter, then realized the address was wrong, no problem right, just immediately correct this. NOT WITH GARRATT WADE!! NO Way. I had problems with them before, and forget. Dang they got me again! Michelle L. is a horrible person.

I'm really surprised by all the negative reviews of Garrett and Wade. I've been a customer for many years, and found that they have really interesting and innovative products. I've purchased many of their hand tools (Yankee Drill and Screwdriver, German Hand Drill, etc.), knives, knife sharpeners, a chain saw chain sharpener, and many other items (I'm a picky tool nerd, and I use everything I buy). I've found their quality to be excellent, and I've never had an issue with shipping or customer service (shipping can be a bit slow compared to Amazon, but it isn't unreasonable). I also have a couple of the Gerstner chests which are bloody awesome (one holding my knife collection).

They can be a bit pricy on some items, but they are usually unique items not found elsewhere, and are made of good materials (quality stuff). So good, durable things that stand the test of time cost money. If you want to go cheap, take your chances with Chinese crud and you'll be rebuying the same item over-and-over again every 2-3 years (I prefer to spend on things that last). My Garrett and Wade products last; they do what they're supposed to do; and to me they're well-worth it.

Their claimed 90-day return for full refund policy is a farce and a rouse. The amount credited is always either shorted and in some cases they claim it's been issued despite the fact that it never shows up as credited back to the credit card used to make the original purchase. What's worse is their customer service reps are totally rude, stubborn, unwilling or flat-out intellectually incapable to understand the situation, and in the end a totally useless waste of hours upon hours of time being argued with, placed on endless holds, followed by more rinse and repeat of the same with no resolution ever accomplished. Totally impossible to deal with. Stay away from this pack to crooked nit-wits!

Updating this review to add a few stars solely because of the excellent resolution provided by Susan to fix everything. Best to always contact GW's customer service during weekday business hours and avoid weekends. If you ever get Ed, Darryl, Natalie, or supervisor Melvin then hang up and dial back in to get someone else.

Never buy from Garrett wade rip off over priced theywill never refund youshipping costs, no service after the sale👎👎

Garrett Wade spends more on marketing than quality. The tools are mediocre at best and the 'customer support' is non existent. Most of their exact items can be purchased elsewhere for much more affordable prices.

Garett Wade is a NYC based company who sells expensive garden tools, outdoor items, etc. My $239 purchase had to be returned. I followed the procedure to return the merchandise. Garrett Wade received the merchandise on January 7, 2022, which was confirmed by their Customer Service Dept.
I have not received a refund and their "Supervisor Kaitlyn", refuses to process it, in spite of acknowledging the receipt of the merchandise 20 days ago. They appear disinterested and argumentative,in my request to refund my purchase. Their website is disingenuous in saying that they process returns quickly and that customer service is important to them.
That certainly is not the case. I would warn buyers to consider making purchases from more reliable companies whose return policy is respected and who values repeat business.

Bought 2 items with gift cert. and balance on card. They cancelled one of the items but will only refund money from gift certificate.

From Canada I bought a tool made only by GarretWade in the USA. I paid for the shipping on the GarretWade web page. Since this was a tool made by them and with the free trade agreement in place making such a purchase should have no import fees (or so I thought). Actually there were no export/import fees but the UPS shipper that I thought had been paid added a surcharge for doing paperwork! And they did it after they already had my purchase in their hands. It seemed like they were holding my tool hostage.The added charged amounted to over 40 dollars Canadian. Watch out for those UPS fees.

Disappointed is to small a word I have with this Garret Wade tools. I heard the quality was great and that why I ordered two new saws. That was 5 months ago and I have yet to receive my new saws. I’ve been told repeatedly it’s due to shipping and coronavirus. This far out it is either logistics, or they never intend to fulfill my order. My older saws don’t cut as clean, making the work longer, which my bad back struggles with already. I rebuilt my self from being a homeless veteran using woodworking as a way to earn money and help me with PTSD. These were a gift to myself for rebuilding from nothing to now having a wife and family. They were meant to be a gift of achievement and tools I can use to keep building for my families future.
Being strung along for 5 months is beyond enough.

I ordered a 'garden kneeler' as a Christmas present. As of 2/16/21, it's supposedly still on 'back order' although it's still advertised. I get daily emails advertising their products along with one or two 'unfortunately still on back order' messages. Never again with this company.

I ordered some expensive items five days ago and still has not shipped. Trying to determine order status, have written twice with NO REPLY. Will not be ordering anything from this company again. Highly disappointed.

I wanted to order 1 of the garret wade candle lantern combo sets for a Christmas present .
But its always out of stock and the restock days keep changing .
I've written 4 emails to this company but I have never received a reply which I think is terrible customer service .
I get about 2 emails a day telling me about deals and discount codes etc but can't use any of them because the item is never in stock and hasn't been for over a month now.
But I'm more annoyed about this companies complete lack communication .
Very discourteous !!!!

UPDATE: Garrett Wade did reach out to me and I’m happy to say they made things right and I’ve adjusted my review rating. I said it below, but I’ll reiterate that they have quality tools and I will recommend a look at their catalogue of products.

Garrett Wade has fantastic products. As long as you don’t have an issue with your order, it’s a great company. When there is an issue, buckle up.

In my instance an item ordered ran out of stock and was put on back order. A month later, I called for the status only to learn it was canceled. Two representatives could not tell me why, but I could still order it online or through them.

Two weeks later, my order was canceled a second time and a second time, I didn’t receive any notification. At the time of my second call, the product was still on the website for purchase on back order with an estimated shipping time of two weeks.

After speaking with Carol, a supervisor, she told me “these things happen” and it wasn’t their fault. How is it not your fault that you canceled my order twice without telling me and the company still hasn’t pulled an out of stock product?

I asked for a gift card or discount code or some sort of good-will and she told me that wasn’t possible but she was trying to help me resolve the issue. How can you help then?

After going round in a circle with her, she stayed on the line but simply stopped speaking. She obviously was not allowed to hang up, but this was ridiculous.

Again, great products are offered but beware of the customer service team. As for me, I’ll stick to the local home centers going forward.

I like to do home gardening (think double-digging, mulching, repurposing mow strips, etc.) I had a gardener friend recommend this company for getting good quality tools online.

So far I've only been impressed; I've purchased spades, pitchforks, brooms and other various and sundry tools.

I heartily recommend them if you like to work in your yard and appreciate tools that don't break after a few usages.

Cheers!
Drew