Great from start to finish! Really lovely people who seemed to genuinely care about my journey in getting me the car I wanted with reassurance and no pressure. Customer service these days I fin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying my new car through Gateway2Lease was my first experience of using a leasing company rather than a dealership. All my initial questions were answered promptly and quotes were clear. Once I had... See more
Company replied
Fantastic organisation. All staff were extremely responsive when dealing with queries and sending/trading documentation to finalize the lease. You can tell this level of service is part of the compan... See more
Company replied
First class customer service, I was constantly keep informed of the progress on my car & delivery via email On the 2x occasions when I had questions always managed to contact a real person very easi... See more
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Company details
- #21 of 36 best companies in Car rental service
Information provided by various external sources
We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
Contact info
4.8
Excellent
577 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Misleading Practices and Deceptive Offers – Avoid at All Costs
I regret not reading the reviews before engaging with Gateway2Lease. Unfortunately, they appear to have a long-standing history of misleading customers. Despite their public claims of addressing these issues, the same problems continue to occur.
I received a quotation, agreed to it, passed the credit checks, and signed a contract based on a 6+23 lease term. However, after paying the broker fee, I was informed that the agreed lease terms were no longer valid, and I would need to pay 9 months upfront instead (£1,700 extra)
When I raised a complaint, it took nearly a week to receive any communication, which only happened after I followed up. Their "resolution" was to offer me £500, but only if I agreed to sign a new contract at a higher rate.
After reading other reviews, it’s clear that this is not an isolated incident. The company seems to have an ingrained culture of misleading customers and falsely advertising their offers.
I strongly recommend avoiding this company at all costs. Their practices are deceptive, and trusting them will likely lead to frustration and disappointment.
Ref their reply: It was identified after I signed a contract and they took my broker fee. The redress was to pay £1700 more than what was signed on the agreement. They seem to have a lot of ‘human errors’ where they progress customers and then ask them to pay more! Don’t fall for their ‘Family Business’ or taking issues seriously, they are professional scammer.
14 February 2025
Unprompted review
Reply from Gateway2Lease
Thank you for sharing your concerns via our complaints process. We sincerely apologise for any confusion or frustration you experienced.
The discrepancy that you encountered was due to human error, which was identified early in the process before the lease agreement was issued. As an FCA regulated firm, we are deeply committed to upholding the highest standards of accuracy and transparency in all financial communications. As you are aware from our response to your complaint, we did offer you redress and the option to cancel without any barriers.
We believe in continuous improvement and constantly improving our sales tools to help prevent human errors. Providing clear and accurate information remains our top priority, and we appreciate your feedback as it helps us improve the business.
Warm Regards,
Gateway2Lease
Reply from Gateway2Lease
Good morning Tracy,
Thank you for your kind feedback! We’re so glad to hear that you were pleased with both the communication and the price. It's always our goal to provide the best service and value to our customers.
If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to working with you again!
Wishing you many happy miles in your vehicle!
Jodie and the team at G2L
Gateway 3 Lease I have now used twice.
Gateway 3 Lease I have now used twice.
Service and communications were excellent.
10 February 2025
Reply from Gateway2Lease
Good morning,
Thank you for your continued trust in Gateway2Lease! We're thrilled to hear that you've had excellent service and communication during both of your experiences with us.
We greatly appreciate your loyalty and are always here to assist you with any future leasing needs. Wishing you many happy miles in your vehicle!
Safe travels!
Jodie and the team at G2L
Great communication all the way through…
Great communication all the way through the process. Made leasing a car effortless
10 February 2025
Reply from Gateway2Lease
Good morning Michelle,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a smooth and effortless experience throughout the leasing process.
Wishing you many happy miles of motoring in your new lease vehicle! If you ever need assistance or have any questions in the future, don't hesitate to reach out.
Safe travels!
Jodie and the team at G2L
Good prices and excellent service
Gateway2Lease provided reasonable prices and a seamless service. In particular, Sam Holiday's service throughout the whole process was exceptional - she is a credit to the company.
31 January 2025
Reply from Gateway2Lease
Good morning Nick,
Thank you for your kind words and fantastic review! We're so pleased to hear that you found our prices reasonable and our service seamless. We'll be sure to pass along your compliments to Sam—she truly is a valuable part of the team. We appreciate your support and look forward to assisting you again in the future!
Wishing you many happy miles of motoring in your new lease vehicle—enjoy the ride! If you ever need anything, we’re here for you. Safe travels! 🚗✨
Best wishes,
Jodie and the team at G2L
Great communication, all simply arranged
We used Gateway2Lease to arrange a company contract hire. Everything was done quickly with minimum fuss. communication was always helpful and friendly.
I would recommend to other business customers in the market for a company vehicle.
3 February 2025
Reply from Gateway2Lease
Good morning Craig,
Thank you for your fantastic feedback! We're so glad to hear that everything was arranged smoothly and efficiently for your company vehicle. It's great to know that our communication and service met your expectations. We truly appreciate your recommendation to other business customers and look forward to working with you again in the future!
Best wishes,
Jodie and the team and G2L
Excellent customer service
3 February 2025
Reply from Gateway2Lease
Good morning,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had such a great experience with our customer service.
Wishing you many happy miles of motoring in your new lease vehicle—enjoy the ride! If you ever need anything, we’re here for you. Safe travels! 🚗✨
Best wishes,
Jodie and the team at G2L
Customer service was good / helpful…
Customer service was good / helpful guiding me through the paper work
27 January 2025
Reply from Gateway2Lease
Good afternoon Gavin,
Thank you for your great feedback! We're glad to hear that our customer service was helpful in guiding you through the paperwork. We’re always looking to improve, so if there’s anything specific we could have done to earn that extra star, please feel free to let us know. We truly appreciate your input!
Wishing you countless happy miles and unforgettable memories in your new lease vehicle.
Safe travels!
Jodie and the team at G2L
Professional approach
Professional approach to the leasing business
Made the whole process easy to follow
Contact throughout, nothing was too much trouble
Total satisfaction
27 January 2025
Reply from Gateway2Lease
Good afternoon John,
Thank you for your wonderful feedback! We're so glad to hear that our professional approach made the leasing process smooth and easy for you. It’s great to know that we could provide the support you needed every step of the way. Your total satisfaction is our top priority, and we truly appreciate your kind words!
Wishing you countless happy miles and unforgettable memories in your new lease vehicle.
Thanks again!
Jodie and the team at G2L
Reply from Gateway2Lease
Good afternoon Karen,
Thank you so much for your 5-star review! We're thrilled to hear that our team was able to assist you throughout the process. Your recommendation means a lot to us! If you need anything else, don’t hesitate to reach out.
Wishing you countless happy miles and unforgettable memories in your new lease vehicle.
Safe travels!
Jodie and the team at G2L
Good communication and nice staff
Good communication and nice staff, will use again and would highly recommend. thanks.
20 January 2025
Reply from Gateway2Lease
Good afternoon,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Your recommendation means a lot to us, and we’d be happy to assist you again in the future. If you need anything else, don’t hesitate to reach out.
Wishing you countless happy miles and unforgettable memories in your new lease vehicle.
Thanks again!
Jodie and the team at G2L
Reply from Gateway2Lease
Good afternoon,
Thank you for your feedback! We’re so glad to hear everything went smoothly from start to finish.
Wishing you many happy miles of motoring in your new lease vehicle! If you need anything else, don’t hesitate to reach out.
Safe Travels!
Jodie and the team at G2L
Reply from Gateway2Lease
Good afternoon,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. We’ll be sure to pass along your feedback to our team. Hope to serve you again soon!
Wishing you many happy and safe miles in your new lease vehicle as well. Enjoy the ride! If you ever need anything, don’t hesitate to reach out.
Best wishes, Jodie and the team at G2L
Exceptional service
I recently had the pleasure of leasing a car through Gateway and I couldn’t be more impressed with their exceptional service! The entire process was incredibly smooth and fast from start to finish.
The team was professional, knowledgeable, and made sure all my questions were answered promptly. They worked hard to find the perfect car for my needs and budget, and the turnaround time was amazing.
Thank you for making this such an easy and enjoyable process
28 October 2024
Reply from Gateway2Lease
Good morning Monika,
Thank you so much for your fantastic feedback! We’re thrilled to hear you had such a positive experience with us. It’s great to know that the process was smooth and efficient, and that our team was able to help find the perfect car for you.
Your kind words mean a lot to us, and we’re grateful for the opportunity to assist you. If you ever need anything in the future, don’t hesitate to reach out.
Wishing you many joyful miles and happy memories in your new lease vehicle!
Safe travels,
Jodie and the team at G2L
Great personal service.
20 January 2025
Reply from Gateway2Lease
Good morning Michael,
Thank you for your kind words! I'm so glad to hear you were happy with the personal service. It was a pleasure assisting you, and we are always here if you need anything in the future.
Wishing you many happy miles of motoring in your new lease vehicle!
Safe Travels,
Jodie and the team at G2L
Fantastic service
Fantastic service. They guys were open and honest throughout and always seemed to preempt what I asked or needed.
Great service with lovely, friendly staff.
13 January 2025
Reply from Gateway2Lease
Good morning Mr Astley,
Thank you for your kind words! We're so happy to hear that you received fantastic service and that our team was able to anticipate your needs. It’s wonderful to know that you had a positive experience with our friendly staff.
We truly appreciate your feedback and look forward to serving you again in the future!
Wishing you many happy miles of motoring and wonderful memories in your new lease vehicle.
Safe Travels!
Jodie and the team at G2L
Fantastic customer experience!
Ordered my new Nissan Qashqai through Gateway2Lease. Sam who looked after me all the way up until my car was delivered was fantastic. Kept me informed with regular updates and was quick to respond to any questions I had. I would highly recommend using Gateway2Lease to lease your next car. They are very competitive on prices which also made it an easy choice.
10 January 2025
Unprompted review
Reply from Gateway2Lease
Good morning Jay,
Thank you so much for sharing your fantastic experience! We're thrilled to hear that Sam provided you with such great service and kept you informed throughout the process.
Wishing you many happy miles of motoring and wonderful memories in your new Nissan Qashqai!
We're glad we could make your leasing experience an easy and enjoyable one. Safe travels, and we look forward to helping you again in the future!
Best wishes,
Jodie and the team at G2L
Ian and Thomas were both very helpful…
Ian and Thomas were both very helpful and polite. This is my first experience of leasing a vehicle and was very nervous about it, but Gateway2Lease have been very good to me. Everything was explained and I felt at ease. I am very happy with my car.
13 January 2025
Reply from Gateway2Lease
Good afternoon Julie,
Thank you so much for your kind feedback! We’re thrilled to hear that Ian and Thomas were able to assist you and make your first leasing experience a positive one. It's great to know that you felt at ease throughout the process and are happy with your new car.
If you ever need anything in the future, please don't hesitate to reach out. Wishing you many happy miles of motoring! Safe travels!
Best regards,
Jodie and the team at G2L
A Seamless and Stress-Free Car Leasing Experience with Gateway2Lease
I had an absolutely fantastic experience with Gateway2Lease! From start to finish, they made the entire process of leasing a car seamless and stress-free. The team was incredibly knowledgeable and took the time to understand my needs, helping me find the perfect car that fit both my budget and preferences. They offered clear explanations of all the lease terms, and there were no hidden fees or surprises. The paperwork was quick and straightforward, and they even handled all the details, so I didn’t have to worry about a thing.
What impressed me the most was their outstanding customer service. The staff was friendly, professional, and always ready to answer any questions I had, which made me feel confident and well-supported throughout. Delivery was on time, and the car was in excellent condition.
Overall, I couldn’t be happier with my experience. I highly recommend Gateway2Lease to anyone looking for a smooth, transparent, and hassle-free car leasing experience!
6 January 2025
Reply from Gateway2Lease
Good afternoon Charlotte,
Thank you so much for your kind words and glowing review! We're absolutely delighted to hear that your experience with Gateway2Lease was seamless and stress-free. It's great to know that our team was able to assist you in finding the perfect car and that you felt well-supported throughout the process. Providing excellent customer service is always our priority, and it's wonderful to hear that we met your expectations.
We truly appreciate your recommendation, and if you ever need anything in the future, please don’t hesitate to get in touch. Wishing you many happy miles in your new car! Safe Travels!
Best regards,
Jodie and the team at G2L
Reply from Gateway2Lease
Good afternoon Navnit,
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with the service and the regular updates you received.
We wish you many happy miles of motoring in your lease vehicle and look forward to continuing to support you.
If you ever need anything, don’t hesitate to reach out!
Safe travels!
Jodie and the team at G2L
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