Great from start to finish! Really lovely people who seemed to genuinely care about my journey in getting me the car I wanted with reassurance and no pressure. Customer service these days I fin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying my new car through Gateway2Lease was my first experience of using a leasing company rather than a dealership. All my initial questions were answered promptly and quotes were clear. Once I had... See more
Company replied
Fantastic organisation. All staff were extremely responsive when dealing with queries and sending/trading documentation to finalize the lease. You can tell this level of service is part of the compan... See more
Company replied
First class customer service, I was constantly keep informed of the progress on my car & delivery via email On the 2x occasions when I had questions always managed to contact a real person very easi... See more
Company replied
Company details
- #21 of 36 best companies in Car rental service
Information provided by various external sources
We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
Contact info
4.8
Excellent
577 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and responsive service…
Very efficient and responsive service from start to finish. Tom was great and made sure our car was delivered quickly - 100 % recommend
8 June 2026
Reply from Gateway2Lease
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service efficient and responsive from start to finish, and it's wonderful to know that Tom looked after you so well and helped ensure your vehicle was delivered quickly. I'll be sure to pass your kind comments on to him.
We really appreciate your recommendation and are pleased that your leasing experience was such a positive one.
I couldn't help but notice that we were just one star short of a perfect score. If there's anything we could have done differently to earn that extra star, we'd genuinely welcome your feedback, as we're always looking for ways to improve our service.
In the meantime, we wish you many happy miles of motoring and plenty of magical adventures in your new lease vehicle. We hope you enjoy every journey and create lots of wonderful memories along the way.
Thank you again for choosing Gateway2Lease.
Best wishes,
Jodie and The Gateway2Lease Team
Friendly, responsive and efficient
Very good experience, having leased 2 vehicles over the past few years. Consultants are very friendly, responsive and knowledgeable. Smooth process from first quotation to delivery of vehicle. Would definitely recommend.
8 June 2026
Reply from Gateway2Lease
Hi Matthew,
Thank you so much for taking the time to leave us a fantastic 5-star review and for your continued trust in Gateway2Lease across your recent vehicle leases.
We’re delighted to hear that you’ve consistently had a smooth and positive experience with us, from initial quotation right through to delivery. It’s also great to know that our consultants have been friendly, responsive, and knowledgeable throughout – we’ll be sure to pass your kind comments on to the team.
Your recommendation means a great deal to us, especially as a returning customer, and we truly appreciate your ongoing support.
Thank you for choosing Gateway2Lease once again. We wish you many happy miles of motoring and plenty of enjoyable journeys ahead in your latest vehicle.
Kind regards,
Jodie and The Gateway2Lease Team
Highly recommend
Fantastic customer service from start to finish. Great communication along with simple to follow, clear and concise requests for information to complete lease deal. I'm very happy with my car and received an excellent handover experience. Thank you to all involved.
4 June 2026
Reply from Gateway2Lease
Hi Gillian,
Thank you so much for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that you had a fantastic experience from start to finish and that our team’s communication and clear guidance helped make the leasing process straightforward for you. It’s also great to know you are very happy with your new car and that you received an excellent handover experience.
Your kind words and recommendation mean a great deal to everyone here at Gateway2Lease, and we will be sure to share your feedback with all those involved.
Thank you for choosing Gateway2Lease. Wishing you many happy journeys, miles of smiles, and lots of exciting adventures in your new vehicle.
Kind regards,
Jodie and The Gateway2Lease Team
A really excellent broker
A really excellent broker. Very easy to fill application and order forms with superb support from Claire. Ruth then liaised with me over delivery of the vehicle and also provided me with superb service. Although I never met these ladies they were both very friendly, polite and caring and made me feel a part of the Gateway2lease “family”. Very fast and concise responses to all of the emails I sent. I would rate Gateway2lease 10/10 and would certainly deal with them again and also recommend them. The only negative thing I would like to say is the supplying dealer delivered the car with almost zero petrol in the tank. Fortunately for me there is a petrol station close to me-someone else might not be so lucky.
8 June 2026
Reply from Gateway2Lease
Hi,
Thank you so much for taking the time to leave us such a fantastic and detailed 5-star review.
We’re absolutely delighted to hear that you found the application and ordering process straightforward, and that Claire was able to provide superb support throughout. It’s also wonderful to know that Ruth kept you well informed and supported with the delivery arrangements. We will make sure both Claire and Ruth receive your kind words – they will be really pleased to hear your feedback.
We’re especially pleased that you felt supported and valued throughout the process and that our team helped make your experience a positive one. Your comment about feeling part of the Gateway2Lease “family” truly means a great deal to us.
Thank you also for your constructive feedback regarding the fuel level on delivery. While this is managed by the supplying dealer rather than ourselves, we do understand how inconvenient this would have been and we will certainly pass your comments on to ensure it is highlighted appropriately with them.
We really appreciate your recommendation and kind words, and we’re delighted you would choose to deal with us again.
Thank you for choosing Gateway2Lease. We wish you many happy miles of motoring in your new vehicle and look forward to working with you again in the future.
Kind regards,
Jodie and The Gateway2Lease Team
Very helpful staff when phoning and…
Very helpful staff when phoning and never seemed to much trouble , when car was delivered the guy couldn’t have been more helpful
8 June 2026
Reply from Gateway2Lease
Hi,
Thank you for taking the time to leave us such a lovely 5-star review.
We are delighted to hear that you found our team helpful and approachable throughout your experience, and that nothing ever felt too much trouble when you called us. It’s also great to know that the delivery experience met your expectations and that the delivery driver was able to provide such a positive handover.
We really appreciate your kind words and your feedback means a great deal to the whole team.
Thank you for choosing Gateway2Lease. We wish you many happy miles of motoring and hope you enjoy your new vehicle.
Kind regards,
Jodie The Gateway2Lease Team
Reply from Gateway2Lease
Hi Philip,
Thank you for taking the time to leave us a fantastic 5-star review.
We are delighted to hear that you found our service to be first class and professional. Providing helpful, friendly support to our customers is at the heart of what we do, so it's wonderful to know that this was reflected in your experience with us.
Your kind words and 10/10 rating are greatly appreciated by the entire team.
Thank you for choosing Gateway2Lease. We wish you many happy miles of motoring in your new vehicle and look forward to assisting you again in the future.
Kind regards,
Jodie and The Gateway2Lease Team
Vicky was so good I feel I must single…
Vicky was so good I feel I must single her out. My car took longer to deliver than I would have liked and though this was due to issues beyond G2L’s control she kept in regular touch and updated me every step of the way. She was professional, friendly and very helpful. She made me feel valued and that she was taking care of business. 5 star service even in adversity!
8 June 2026
Reply from Gateway2Lease
Hi William,
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear about your positive experience and particularly pleased that Vicky's dedication and support made such a difference throughout your journey with us. While we appreciate that delays can be frustrating, it's fantastic to know that Vicky's regular communication, professionalism, and friendly approach helped keep you informed and reassured every step of the way.
At Gateway2Lease, we strive to provide excellent customer service, especially when circumstances outside of our control create challenges, so your comments mean a great deal to us. We will be sure to share your kind words with Vicky, who will be thrilled to receive such wonderful feedback.
Thank you for choosing Gateway2Lease and for placing your trust in us. We wish you many happy miles of motoring and lots of enjoyable adventures in your new vehicle.
Kind regards,
Jodie and The Gateway2Lease Team
Excellent customer service
Purchased our new car through Gateway2lease, they made the whole process stress free and effortless. Would like to give a shout out to Ruth Brown for the communication. She kept us informed throughout and was quick to reply to any questions we had. Our car was delivered on time and in excellent condition. Thank you once again for your service.
8 June 2026
Reply from Gateway2Lease
Hi Joshua,
Thank you so much for taking the time to leave us a 5-star review.
We are delighted to hear that your experience with Gateway2Lease was stress-free and effortless from start to finish. It's wonderful to know that Ruth kept you well informed throughout the process and was able to answer your questions promptly. We will be sure to pass on your kind words to her.
We're also pleased to hear that your vehicle arrived on time and in excellent condition.
Thank you for choosing Gateway2Lease and for trusting us with your business. We truly appreciate it. We wish you many happy miles of motoring and lots of magical adventures in your new lease vehicle.
Enjoy every journey, and we look forward to assisting you again in the future.
Kind regards,
Jodie and The Gateway2Lease Team
Sales & Customer Services
Right from my initial phone call as a general enquiry, Claire Garness spent a lot of time explaining and searching for the deal and car that I wanted. Once the car I wanted has gone, she made every effect to ensure I find another one, which is the one now I am leasing. Her professionalism and service is much appreciated.
Once the sales contracted, Ruth Brown of the customer service team leader took over. She kept me well informed and updated with the delivery and paperwork. She even helped me to solve the BYD app issue after delivery. All in all, I like the person touch she offers and she is very responsive to my calls and email.
I am very pleased with the level of service form Both Claire and Ruth.
5 June 2026
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review, Kevin!
We're delighted to hear that both Claire and Ruth made such a positive impact on your leasing journey. Claire's dedication to finding the right vehicle and securing the best possible deal, combined with Ruth's attentive support and communication throughout the process, perfectly reflects the level of service we strive to provide.
It's especially pleasing to know that the personal touch, responsiveness, and after-delivery support helped make your experience smooth and enjoyable from start to finish.
We'll be sure to pass on your kind words to both Claire and Ruth—they will be thrilled to receive your feedback.
Thank you again for choosing us for your vehicle lease. We wish you many happy miles of motoring and plenty of magical adventures in your new BYD. Enjoy every journey ahead!
Warm regards,
Jodie and The G2L Team
Nice and easy process.
26 May 2026
Reply from Gateway2Lease
Thank you for your 4-star review!
We're pleased to hear that you found the process nice and easy. We work hard to make arranging a lease vehicle as straightforward and hassle-free as possible, so it's great to know that reflected in your experience.
Thank you for choosing us. We wish you many happy miles of motoring and plenty of magical adventures in your new lease vehicle. Enjoy every journey, and we look forward to helping you again in the future!
Best wishes,
Jodie and The G2L Team
Don't bother - broken promises on delivery date with poor communications
I cannot recommend this company. They failed to deliver on time, and when I chased for updates, I received only false promises. Rather than taking responsibility or offering solutions, they consistently blamed their suppliers and the rest of the pipeline. When I asked for support, there was none—just excuses.
I expected accountability from a professional lease company. Instead, I got repeated delays, broken commitments, and zero willingness to help resolve the situation. I would not trust them with another lease.
1 June 2026
Unprompted review
Reply from Gateway2Lease
Good morning Allan,
Thank you for taking the time to leave your feedback.
Firstly, we are genuinely sorry for the frustration and disappointment caused by the delays to your vehicle order. We completely understand how upsetting it is when expected delivery dates move, particularly when you are relying on a new vehicle arriving within a certain timeframe.
Whilst we appreciate this may not change your experience, it is important to explain that as a leasing broker we do not physically supply, prepare, or deliver vehicles ourselves. We rely on information provided by the supplying dealership and manufacturer and, unfortunately, when delays occur, we are often dependent on them for updates and revised timescales.
That said, we absolutely accept that managing customer expectations during these situations is part of our role, and we are sorry that you feel we fell short on this occasion. Please be assured that we have been actively chasing the supplying dealership throughout and have escalated the matter internally to Director level in an effort to secure answers and prioritise affected orders.
We recognise that this has been a disappointing experience for you and we remain committed to doing everything within our power to help bring the matter to a satisfactory conclusion.
Kind regards,
Mike & The team at G2L
Excellent customer service
Excellent customer service
From start to finish the whole experience was seamless. The assistants were quick to respond and ensured a quick delivery of the vehicle
1 June 2026
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review, Zoe!
We're delighted to hear that your experience was seamless from start to finish and that our team was able to provide quick responses and ensure a fast delivery of your new vehicle. Providing excellent customer service is always our goal, so it's fantastic to know we achieved that for you.
We truly appreciate your kind words and your trust in us. Wishing you many happy miles of motoring and plenty of magical adventures in your new lease vehicle. Enjoy every journey, and we hope to assist you again in the future!
Best wishes,
Jodie and The G2L Team
Easy Leasing!
Great communication throughout the whole buying process, efficient and friendly staff and when problems arose they were quick to offer alternatives. Would recommend!
26 May 2026
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the leasing process easy and enjoyable from start to finish. Providing clear communication, friendly service, and quick solutions whenever challenges arise is exactly what we strive for, so your kind words really mean a lot to the whole team.
It’s wonderful to know you’d recommend us, and we truly appreciate you placing your trust in Gateway2Lease.
We hope you absolutely love your new lease vehicle and wish you many happy miles, amazing journeys, and plenty of memorable adventures ahead!
Best wishes,
Jodie and The G2L Team
Everything was plain sailing from start…
Everything was plain sailing from start to finish
26 May 2026
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review, Gregg!
We’re thrilled to hear that everything was smooth and straightforward from start to finish. Providing a hassle-free and enjoyable experience is exactly what we aim for, so it’s fantastic to know we delivered that for you.
Thank you again for choosing Gateway2Lease. We hope you absolutely love your new lease vehicle and wish you many happy miles, unforgettable road trips, and plenty of magical adventures ahead!
Best wishes,
Jodie and The G2L Team
Good service with friendly staff
Good service with friendly staff. Helped me find the right car at the right price
18 May 2026
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received friendly, helpful service and that the team was able to help you find the perfect car at the right price. Making the leasing process simple, enjoyable, and tailored to each customer is exactly what we strive for, so your kind words mean a great deal to us.
Thank you again for choosing Gateway2Lease. We hope you absolutely love your new lease vehicle and wish you many happy miles, unforgettable journeys, and plenty of wonderful adventures ahead!
Best wishes,
Jodie and The G2L Team
5/5 Stars – Absolute Legends! A breath of fresh air.
After a really bad experience with a large, well-known leasing company where the car simply never showed up after broken dates and promises, I came to Gateway2Lease - and they have been brilliant from day one.
The car was ordered and booked in smoothly with Hannah, but we then hit an issue where the day before delivery, the dealer cancelled because they had lost... part of the key!
The team - Sam and Mike - have been absolute legends throughout. They were completely on my side, backing me and working with me while I dealt with the dealer to resolve the issue. The car is still delayed by several weeks, but I have secured a loan car from the dealer and agreed other means to compensate for the delay and issues caused by the dealer, with the team supporting me the whole way.
Having leased for years with some large broker companies - and being used to never getting replies to emails, pushy sales, ignored support requests, no returned calls, and even needing to bring in the Financial Ombudsman once - the team at Gateway2Lease are a breath of fresh air. They answered every call, responded to emails, and I can't praise them highly enough.
I will be back again for personal leasing, and going forward, any business leasing too.
Thanks guys!
21 May 2026
Unprompted review
Reply from Gateway2Lease
Hi Simon!
Thank you so much for taking the time to leave such a detailed review and for your incredibly kind words.
We’re genuinely sorry for the issues and delays caused by the dealership, especially after the experience you’d already had elsewhere beforehand, but we’re really pleased that we were able to support you throughout and help get things moving in the right direction.
Customer service is hugely important to us, so hearing feedback like this truly means a lot to the whole team. We always aim to be available, honest, and supportive whenever our customers need us, so it’s fantastic to know that came across during your experience with us.
Thank you again for your patience and understanding throughout, and we very much look forward to helping you again with both your personal and business leasing in the future.
Enjoy the new car once it finally lands! 🚗
Mike & The team at G2L
Great Customer Service and Fast Delivery of Vehicle
Since the start of my enquiry to the delivery of my new car, the communication from the team has been brilliant. Instructions have been clear and Ryan really helped me find the perfect car for my needs and budget! Thanks all.
18 May 2026
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review, Kate!
We’re absolutely delighted to hear that you had such a positive experience from your initial enquiry right through to the delivery of your new car. Providing clear communication and making the process as smooth and stress-free as possible is something we pride ourselves on, so your kind words mean a great deal to the whole team.
It’s especially lovely to hear that Ryan was able to help you find the perfect car to suit both your needs and budget — we’ll be sure to pass your feedback on to him.
Thank you again for choosing Gateway2Lease. We hope you absolutely love your new car and wish you many happy miles and plenty of wonderful adventures ahead!
Best wishes,
Jodie and The G2L Team
Process was quick and simple with clear…
Process was quick and simple with clear communication when asked for clarification. Good price for car and service was as it should be.
18 May 2026
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review, Kieran!
We’re delighted to hear that you found the process quick, simple, and easy to follow, and that our team was able to provide clear communication whenever you needed clarification. Providing great value alongside a smooth and straightforward customer experience is exactly what we aim for, so your feedback really means a lot to us.
Thank you again for choosing Gateway2Lease. We hope you’re loving your new car and wish you many happy miles and plenty of amazing adventures ahead!
Best wishes,
Jodie and The G2L Team
Excellent communication
Excellent communication, efficient whilst also friendly. Did not make me feel like just another "account". Thank you.
18 May 2026
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review, Robert!
We’re delighted to hear that you found our communication excellent and that the team struck the right balance between being efficient and friendly throughout your experience. One of our biggest priorities is making sure every customer feels valued and supported as an individual, so it means a great deal to know you never felt like “just another account.”
Thank you again for your kind words and for choosing Gateway2Lease. We wish you many happy miles and plenty of enjoyable adventures in your new vehicle!
Best wishes,
Jodie and The G2L Team
Great customer service
Very impressed with the service provided by Gateway2Lease throughout the process. This was my first time leasing a vehicle but Claire and Ruth were extremely helpful in every stage from my initial enquiry to post delivery.
18 May 2026
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review, Thomas!
We’re absolutely delighted to hear that your first leasing experience was such a positive one and that Claire and Ruth were able to support you every step of the way — from your initial enquiry right through to delivery and beyond. Providing a smooth, friendly, and stress-free experience is exactly what we strive for, so your kind words truly mean a lot to us.
We hope you’re loving your new lease vehicle and wish you many happy miles, unforgettable road trips, and plenty of wonderful adventures ahead!
Thank you again for choosing Gateway2Lease — we hope to help you again in the future.
Best wishes,
Jodie and The G2L Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.