Recommended by a friend as I was looking for an adjustable height Paiste 24 inch Gong Stand....this stand is excellent and I can now sit on a chair and play rather than sitting on the floor. The ord... See more
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Timey delivery, good service, great product and good price! I use the SubZero Passive and Active DI boxes. Passive for active guitars and vice versa and they both work just fine. No characteristics ad... See more
After many years of service one of my individual guitar stands failed due to metal fatigue so I guessed the second was highly likely to do the same. Looking on the G4M website I saw the double stand a... See more
I've bought quite a lot from Gear4music and it's always been a straightforward experience and delivery has been great. The last thing I bought was a new mic stand and when it arrived a small part was... See more
Company details
- #49 of 62 best companies in Music shop
- #34 of 44 best companies in Musical instrument shop
Written by the company
Launched in 2003 and now with over 1,500,000 customers, Gear4music is a leading retailer of musical instruments and music equipment. You can buy music gear from orchestral instruments to rock 'n' roll, including guitars, drum kits, digital pianos, saxophones and cellos, plus leading recording and studio equipment. From starter guitars to pro microphones and amps, the Gear4music online music shop has a huge range of music equipment available. Whether you're looking for a violin, keyboard, electronic drum kit or PA system, we can help. We've got some of the biggest brands in stock, including Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, as well as our own great value Gear4music music product range. We continue to develop and improve our customer proposition in each of the territories we operate by opening distribution centres to improve delivery options and cut delivery times.
Gear4music.com Details
Written by the company
- Is Gear4music a good company?
- Gear4music has a consumer rating of 4.6 stars from over 100,000 reviews indicating that most customers are generally satisfied with their purchases. Consumers talking about Gear4music most frequently mention customer service as excellent.
- Choose Your Own Delivery Date
- You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
- Great Prices and Excellent Service
- We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing great prices and excellent service, regardless of where you live, or how you buy from us. We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
- Over 1,500,000 Registered Customers
- Gear4music has become one of the largest retailers of musical instruments and equipment in the UK, now having over 1,500,000 registered customers. In 2012 we also launched Gear4music in 19 different languages, and we are now one of the fastest growing music companies in Europe.
- No Fuss Returns
- You can purchase from Gear4music with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the European standard of 14 days. It is also easy to return something via our online returns centre on our website.
Contact info
Kettlestring Lane, Clifton Moor, York, YO30 4XF, York, United Kingdom
- 0330 365 4444
- info@gear4music.com
- www.gear4music.com
4.6
Excellent
144k reviews
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Received my product in only two days…
Received my product in only two days and the quality is so great
20 September 2026
super fast delivery
super fast delivery; well packaged; piano in excellent condition
20 September 2026
Shout out to Ainur and Kate!
Shout out to Ainur and Kate for their great customer service. The DAW I purchased had a glitch with validation code. They were very efficient with escalating this issue to Fender and keeping in the loop. A full refund was issued with no fuss. Would definitely shop at Gear4Music again. All good.
15 September 2026
Unprompted review
May use AI-assist with repliesRead more
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For some reason I could not add multiple items to basket
Generally good but for some reason I could not add multiple items to basket
19 September 2026
Reply from Gear4music.com
Dear Andrew,
Thank you for your review.
Digital items do typically need to be added to the basket individually, which may explain the issue you experienced.
We apologise for any inconvenience this caused and appreciate the feedback. We will raise this with our team as something to look into for the future.
Kind Regards,
Gear4music.
Very prompt processing of my order and…
Very prompt processing of my order and fast delivery to my address in rural France.
19 September 2026
Really quick delivery
Really quick delivery. I needed this for a class I was teaching. It came within two days of ordering it.
19 September 2026
Always great prices
Always great prices, and deliver when they say they are delivering, my go-to store, 5 star service
18 September 2026
Woeful customer service….. that got a bit better.
I have been a customer of Gear4music for over 5 years, spending £2,000 with them in the last month alone.
Unfortunately, their delivery standards and customer care have completely failed me recently.
On September 1st, I ordered a PA system for £987. Three weeks later, I still do not have working equipment. The first delivery arrived with a damaged speaker. The replacement arrived with another dent, and this time the box looked like it had had a good beating too. (I have had one separate order arrive with working and undamaged goods, but the box arrived hammered).
This ongoing saga has forced me to waste multiple days off work waiting inside my house for couriers due to their inflexible 08:00–18:00 windows, directly costing me overtime shifts.
I’m also now going to have to hire a PA for an event despite having chosen and paid for one.
When I asked for escalation, Gear4music’s customer service completely failed.
Frontline staff simply pointed me to their terms and conditions and flatly refused a reasonable any expedited shipping or goodwill gesture for the inconvenience. I sent two urgent follow up emails requesting a manager callback before close of business to find a solution only to be met with total radio silence.
It’s incredibly hard to get a human response from this company, and they do not seem at all interested in making this right in a timeframe that works for me.
Update :
3rd time around my speaker arrived in good condition, although outside the allotted delivery time again. I was only in as I was running late. It was delivered at 9am when it should have been between 11:45 and 13:45
After some heated email exchange I managed to secure a 10% refund. Which they then refunded as part store credit as they can ‘only refund the exact method of payment’. I paid cash but at this point I’ve got the working Pa and a refund of some description so I just said leave it and I’ll at some point need strings etc!
Resolved…. Yes. Good experience? Not really! I’ll probably just click and collect in future!
Order M14065842 5280504
18 September 2026
Unprompted review
Reply from Gear4music.com
Dear Daniel,
Thank you for your review.
We’re sorry to hear about your experience with this order and the issues you had with the repeated damage to the speakers.
We appreciate the time you’ve spent dealing with this and understand your concerns regarding the delays and communication.
We’re glad we’ve since been able to resolve this with you by email, and we appreciate your patience while we worked through the issue.
Kind Regards,
Gear4music.
Love the recent purchase Jet T300
Love the recent purchase Jet T300
Plays and sounds great
18 September 2026
Terrible company who have totally lost…
Terrible company who have totally lost sight of customer service. It took a month to get a refund for an item that was not delivered. I will never use them again.
Edit. Just look at their response. I am their customer, the courier is their chosen supplier. They have totally lost any sense of duty. You can refund your customer whilst still investigating your supplier, but you choose not to. And now the item is out of stock everywhere so I can’t get one. Your actions have consequences that go beyond your silly procedures.
12 September 2026
Unprompted review
Reply from Gear4music.com
Dear Customer,
Thank you for your review.
We’re sorry to hear you’re unhappy with the experience.
When an item is reported as not delivered, we typically need to proceed with an investigation with the courier before we can take further action. We apologise for any frustration caused.
If you require any further assistance with the order, please contact our Customer Service Team and we’ll be happy to help.
Kind Regards,
Gear4music.
Excellent product
Great product, it works extremely well. Very quick service, the item was delivered in a few days from ordering.
18 September 2026
I've always being able to discuss any…
I've always being able to discuss any issue with any of the sraff members via telephone as I live overseas.
18 September 2026
Gear4music - nothing but praise.
Gear4music's customer service is excellent ; I had a minor issue which they resolved without quibble. Their products are competitively priced and items are delivered rapidly. Over the years of dealing with them I have nothing but praise and can highly recommend them.
18 September 2026
Unprompted review
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