Incompatible component installed, were told not to do so by manufacturer and still changed me for it
In the last few months, I had a solar system with a battery installed at a cost of over $25,000. Unfortunately, the system failed within a week, and it took the installer nearly two weeks to send a technician for an inspection. During the inspection, the technician found a temporary workaround for the issue and informed me that the system was functional for the time being.
A few days later, the installer contacted me, stating that the problem was due to an incompatible component installed in the system. They said they would need additional time to resolve the issue. It has now been almost three months, and I am still waiting for a resolution.
I reached out to the battery manufacturer, who explained that the component installed in the solar system should never have been used, as it could potentially damage the battery. This was clearly stated in their mandatory training and the library of resources provided to installers.
To make matters worse, the installer has failed to provide a refund for the incompatible component, further adding to my frustration.