GEMPORIA Reviews 

19,931
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,878 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of high-quality products, including various gemstones and jewellery, often at affordable prices, making luxury accessible. The delivery service is frequently highlighted as quick, efficient, and well-packaged, with items arriving safely and on time. Reviewers also appreciate the friendly, informative, and helpful staff, who provide excellent service and product insights. However, some customers were not happy with product quality, noting items occasionally did not meet expectations, with issues like disappointing stone colors or poor gemstone cutting. A few also felt pricing could be misleading, citing concerns about exchange rates or inaccurate promotions, and some mentioned difficulties with refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality, variety, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the superb... See more

Price

Customers consistently express satisfaction with the pricing, often finding items at great and affordable... See more

Delivery service

People report positive experiences with delivery service, consistently praising the quick and prompt delivery... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied

Rated 5 out of 5 stars

Gemporia is generally great with customer service. Items packaged well and sent out promptly. This time, because my order value was higher than usual, they also called to check that it was gen... See more

Company replied

Rated 5 out of 5 stars

I have bought from Gemporia a few times now and each time I have been delighted. Packaging is outstanding, the freebies are such a lovely touch but the jewellery inside, well I’m lost for words. Fan... See more

Company replied


Company details

  1. #190 of 291 best companies in Jewellery shop
  2. #78 of 111 best companies in Jeweller

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20k reviews

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4.6

All reviews

(19,931)

1,871 reviews in the last 12 months

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Rated 5 out of 5 stars

Gemporia always delivers a wonderful…

Gemporia always delivers a wonderful experience right up until you recieve your parcel. Every day is like Christmas upon unveiling your stunning jewellery!! Can't praise Gemporia enough!! Thanks guys. Teen xx🧡🥰❤️

16 July 2026
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Reply from GEMPORIA

Hi Teen,

Thank you for your review.

We're absolutely delighted to hear that every delivery feels like Christmas and that you're so pleased with your jewellery. Your lovely comments truly mean a lot to us, and we're thrilled we've been able to provide you with such a wonderful shopping experience.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Only but my jewellery from you

Your staff are all ways polite and never stear us wrong about the jewellery we are about to purchase. No one should be afraid to buy from you. Received my items in 4 days after purchase. Thank you.

16 July 2026
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Reply from GEMPORIA

Hi Mary,

Thank you for your review.

We're so pleased to hear that you've had such a positive experience with our team. It's wonderful to know that you find our staff polite and helpful, and that your order arrived promptly. We also really appreciate your kind recommendation and your trust in us.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

The quality of the items was very poor

The quality of the items was very poor, not at all the quality of the items I purchased some time ago. I
Was very disappointed and will not be purchasing any more from Gemporia.

16 July 2026
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Reply from GEMPORIA

Hi Lee Ann,

Thank you for your review.

We're very sorry to hear that your recent purchases didn't meet the standard you've come to expect from us. We understand how disappointing this must be, particularly as you've previously been happy with the quality of our jewellery.

Your feedback is very important to us, and we'll ensure your comments are shared with our team. Please remember that our jewellery is covered by a 30-day money-back guarantee, so if the items weren't right for you, you're welcome to return them for a full refund.

We're sorry for the disappointment caused, and if there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Purchased a ring for my daughter it…

Purchased a ring for my daughter it arrived looking just like the video on my laptop beautiful my daughter inlaw loves it I would definitely purchase from this company again and highly recommend them

1 July 2026
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Reply from GEMPORIA

Hi Angela,

Thank you for your review.

We're so pleased to hear that the ring arrived just as you expected and that your daughter-in-law loves it. It's wonderful to know you had such a positive experience and that you would happily shop with us again and recommend us to others.

We truly appreciate your support, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Pretty ring but very tiny

The 1/2 ct diamond ring I received is pretty, but, it does not look like 1/2ct. The ring is very light and the stones are tiny. I am keeping it, as it is pretty, but pretty small which is a bumma.

16 July 2026
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Reply from GEMPORIA

Hi Lucy,

Thank you for your review.

We're pleased to hear that you think your diamond ring is pretty. However, we're sorry to hear that it appeared smaller and lighter than you were expecting.

Although we're glad you've decided to keep and enjoy your ring, we really appreciate your feedback and will pass your comments on to our team for consideration. If you ever have any questions about the size or specifications of a piece before purchasing, our team will always be happy to help.

If there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

The most cheap looking and disgusting…

The most cheap looking and disgusting products i have ever seen. These hosts on TV must be high and which morons buy this crap

16 July 2026
Unprompted review
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Reply from GEMPORIA

Hi Sash,

Thank you for taking the time to leave your feedback.

We're sorry to hear that our products and presentations didn't meet your expectations. We understand that everyone has different tastes, and we appreciate you sharing your opinion.

We're always looking to improve, and your comments will be passed on to the relevant team for consideration.

If there's anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great experience

Good selection of items, quick delivery and no fuss returns

8 July 2026
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Reply from GEMPORIA

Hi Yuliana,

Thank you for your review.

We're so pleased to hear that you're happy with our wide selection of jewellery, quick delivery, and hassle-free returns service. It's wonderful to know you've had such a positive shopping experience with us.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I bought a beautful limited addition…

I bought a beautful limited addition Montana sapphire ring in a 50% off sale which was fantastic, my ring was delivered within a matter of days. Fit correctly & although I was expecting the stones to be slightly darker, I still love it!
I have purchase from Gemporia many times over the years & the products & their service remains to a high standard. I would highly recommend

8 July 2026
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Reply from GEMPORIA

Hi Lisa,

Thank you for your review.

We're delighted to hear that you're so pleased with your limited edition Montana sapphire ring and that you were able to take advantage of our sale. It's wonderful to know your order arrived quickly and that the ring fits perfectly. While we're sorry the sapphire wasn't quite as dark as you had expected, we're so pleased to hear that you still love it. As Montana sapphires are natural gemstones, each one is unique and can vary slightly in colour.

Thank you for your continued loyalty over the years. We truly appreciate your kind words about our products and service, and your recommendation means a lot to us.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great experiece...great items

Purchase was easy....delivery to Australia was fast....my items (earrings) are gorgeous !

16 July 2026
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Reply from GEMPORIA

Hi Kathryn,

Thank you for your review.

We're so pleased to hear that you found the ordering process easy, your delivery to Australia was fast, and that you're delighted with your earrings. It's wonderful to know they arrived safely and lived up to your expectations.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Nice ring and good service…ring is a keeper

Nice ring and good service…. Thank you

16 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're so pleased to hear that you're happy with your ring and that you received good service from our team. It's wonderful to know you had a positive experience shopping with us.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Turquiose velvet

Purchase reflects advertised product, glamour and design also as advertised.

15 July 2026
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Reply from GEMPORIA

Hi Lorraine,

Thank you for your review.

We're delighted to hear that your purchase lived up to your expectations and that you were pleased with the glamour, design, and quality of your jewellery. It's wonderful to know the item matched its description and arrived just as advertised.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
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Reply from GEMPORIA

Hi Deby,

Thank you for your review.

We're so pleased to hear that you've had a positive experience with us and that any refunds you've needed have been processed quickly. Providing excellent service is very important to us, and we're delighted this has been reflected in your experience.

We truly appreciate your support, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Online purchase

I normally purchase online. It is easy and efficient and so far haven't had any problems

8 July 2026
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Reply from GEMPORIA

Hi Renee,

Thank you for your review.

We're so pleased to hear that you find shopping with us online easy and efficient, and that you've had a trouble-free experience so far. It's wonderful to know that our website and service are meeting your expectations.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 4 out of 5 stars

so far i a happy with the postage…

so far i a happy with the postage system. some of the gemstone pieces i have purchased have been a bit hit and miss with the quality.

8 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're pleased to hear that you're happy with our postage service. However, we're sorry to learn that the quality of some of the gemstone pieces you've received hasn't always met your expectations. As our gemstones are natural, each one is unique and can vary in appearance, but we understand how disappointing it can be when a piece doesn't live up to what you were expecting.

Your feedback is very important to us, and we'll be sure to share your comments with our team. Please remember that if you're ever unhappy with an item, you can return it within 30 days for a full refund.

We're sorry for any disappointment caused, and if there's anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Love Gemporia excellent service and…

Love Gemporia excellent service and excellent after sales. I've been with Gemporia for many years and I praise all the staff. There is times when I don't like some items and return them. Gemporia are very happy to help and refunds are quick and efficient. Gemporia is a great company and jewellery most of the time is excellent. Thank you all. 😊

8 July 2026
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Reply from GEMPORIA

Hi Anne,

Thank you for your wonderful review.

We're delighted to hear that you've been shopping with us for many years and that you've consistently received excellent service, both before and after your purchase. It's also great to know that when you've needed to make a return, the process has been quick and straightforward.

Your kind words about our team and jewellery mean so much to us, and we'll be sure to pass your lovely feedback on. Thank you for your continued loyalty and support.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Ocean Reed defuser and candle

Always very good service. I am very happy with my purchase.

14 July 2026
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Reply from GEMPORIA

Hi Miriam,

Thank you for your review.

We're so pleased to hear that you're happy with both the service you've received and your purchase. Your kind feedback means a lot to us, and we truly appreciate your support.

We hope you continue to enjoy your jewellery, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

this is a fast delivery site and the…

this is a fast delivery site and the jewels are lovely even on a budget

14 July 2026
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Reply from GEMPORIA

Hi Pauline,

Thank you for your review.

We're delighted to hear that you've been pleased with our fast delivery service and that you love our jewellery. It's wonderful to know that we're able to offer beautiful pieces to suit every budget.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Excellent delivery service to EU…

Excellent delivery service to EU countries. Ring as described, diamonds very sparkly.Photos a little comfusing if ring not shown on hand, as they appear a lot larger size

10 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re delighted to hear that you’re happy with your ringand our international delivery service. It’s wonderful to know that the diamonds were as described and that you’re pleased with their sparkle.

We appreciate your feedback regarding product images, and we understand that jewellery can sometimes appear larger when shown close up to highlight the details. We do also show pieces from a distance where possible to help provide a better sense of their actual size, and we recommend checking the product specifications if you’re unsure.

Thank you again for your support, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful, unusual pieces

Beautiful, unusual jewellery that you can't usually find on the high street. Great shows, very informative and helpful staff. No quibble returns too.

14 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that you enjoy our unique range of jewellery and the variety we offer compared to the high street. It’s wonderful to know that you find our shows informative and our team helpful, and we’re glad that our returns process gives you confidence when shopping with us.

We really appreciate your kind words and support, and we hope you continue to enjoy our jewellery. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Can’t fault the company

Can’t fault the company, great quality jewellery.
Customer service is second to none.
I would definitely recommend purchasing from Gemporia

7 July 2026
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Reply from GEMPORIA

Hi Linda,

Thank you for your review.

We’re delighted to hear that you’re so pleased with the quality of our jewellery and the service provided by our team. It’s wonderful to know that you would recommend us, and we truly appreciate your kind words and support.

We hope you continue to enjoy your jewellery, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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