I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more
Company replied
Gemporia is generally great with customer service. Items packaged well and sent out promptly. This time, because my order value was higher than usual, they also called to check that it was gen... See more
Company replied
I have bought from Gemporia a few times now and each time I have been delighted. Packaging is outstanding, the freebies are such a lovely touch but the jewellery inside, well I’m lost for words. Fan... See more
Company replied
Company details
- #191 of 291 best companies in Jewellery shop
- #79 of 112 best companies in Jeweller
About GEMPORIA
Written by the company
About Us
Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.
Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.
As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.
Our Mission
In the beginning, there were gemstones, and these gemstones became our family’s world...
At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.
Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.
Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.
Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.
As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.
Our Mission
In the beginning, there were gemstones, and these gemstones became our family’s world...
At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.
Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.
Contact info
United Kingdom
- www.gemporia.com
4.6
Excellent
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got the engagement ring I was looking…
I got the engagement ring I was looking for my partner. They quickly delivered it. After sale service was really good with resizing done properly. Highly recommend them!
7 July 2026
Reply from GEMPORIA
Hi Habibullah,
Thank you for your review.
We’re delighted to hear that you found the perfect engagement ring for your partner and that you were happy with both the delivery service and the resizing process. It’s wonderful to know that our after-sales support helped make your experience a positive one.
We really appreciate your kind words and recommendation, and we hope your partner enjoys wearing their beautiful ring. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Reply from GEMPORIA
Hi Wendy,
Thank you for your review.
We’re so pleased to hear that you’re happy with your diffuser. It’s wonderful to know that you’re enjoying your purchase, and we really appreciate your kind words and support.
We hope you continue to enjoy your diffuser, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
The rings are like getting a Christmas present.
The rings are lovely and well made. The sones are good quality. Everything was beautifully packaged and delivered to USA in a timely manner.
5 July 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We’re so pleased to hear that you’re delighted with your rings and that you found the quality of the gemstones and craftsmanship to be excellent. We’re also glad to know your order arrived safely in the USA and that you were happy with the packaging and delivery.
We really appreciate your kind words and your support. We hope you continue to enjoy your jewellery, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
excellent products and quick delivery
14 July 2026
Reply from GEMPORIA
Hi Agnes,
Thank you for your review.
We’re so pleased to hear that you’re happy with our products and that your orders have arrived quickly.
Thank you for your continued support, and we hope you continue to enjoy your purchases.
If you ever need any help, please don’t hesitate to contact our friendly team on 0800 330 8000.
Kind regards,
Gemporia
Always fast and efficent service
Always fast and efficent service. Friendly team to deal with if a query arrises.
13 July 2026
Reply from GEMPORIA
Hi Angela,
Thank you for your review.
We’re so pleased to hear that you’ve experienced fast and efficient service from us. It’s also lovely to know that our team have been friendly and helpful whenever you’ve had a query.
Thank you for your continued support, and we hope you continue to enjoy shopping with us.
If you ever need any help, please don’t hesitate to contact our team on 0800 330 8000.
Kind regards,
Gemporia
Very poor stone
The colour of the stone was very disappointing compared to the colour on the tv and previous purchase I have made. I will be returning.
6 July 2026
Reply from GEMPORIA
Hi Helen,
Thank you for your review.
We’re sorry to hear that the colour of the stone wasn’t quite what you were expecting. As gemstones are natural, each piece can have its own unique variations, and we understand that seeing jewellery on screen can sometimes make colours appear slightly different.
We’re sorry this piece wasn’t the right match for you, but we hope your return is processed smoothly. We appreciate you taking the time to share your feedback with us.
If you ever need any help, please don’t hesitate to contact our friendly team on 0800 330 8000.
Kind regards,
Gemporia
Gemporia is a company I would always…
Gemporia is a company I would always recommend to friends and family, they are always very polite and helpful and the customer service is great. Quality of the products is exceptional and the prices are very good highly recommend them
14 July 2026
Reply from GEMPORIA
Hi Tracey,
Thank you for your review.
We’re so pleased to hear that you would recommend us to your friends and family. It’s wonderful to know that you’ve found our team polite and helpful, and that you’re happy with the quality of our products, prices, and customer service.
Thank you for your kind words and continued support. We truly appreciate you choosing us and hope you continue to enjoy your purchases.
If you ever need any help, please don’t hesitate to contact our friendly team on 0800 330 8000.
Kind regards,
Gemporia
My candles are beautiful and my free…
My candles are beautiful and my free gift
everything I have bought off gemporia has always been lovely prices are good quality is excellent and delivery is very quick
13 July 2026
Reply from GEMPORIA
Hi Caroline,
Thank you for your review.
We’re so pleased to hear that you’re happy with your candles and free gift, and that you’ve had such positive experiences with your purchases. It’s wonderful to know that you’re pleased with the quality, prices, and quick delivery of your orders.
Thank you for your continued support. We truly appreciate you choosing us and hope you continue to enjoy your purchases.
If you ever need any help, please don’t hesitate to contact our team on 0800 330 8000.
Kind regards,
Gemporia
Gemporia, the customer’s friend.
Have recently purchased the original Santa Maria aquamarine gemstones in a ring and pendant, couldn’t believe that Gemporia could get a hold of such a rare gemstone, and at such a great price ! , absolutely delighted with my purchase, have been a customer since Gems TV started- and I’m still here buying to this day ! That tells you everything you need to know about this Company, they look after their customers, unlike other High St jewellers do, they genuinely care about you.
13 July 2026
Reply from GEMPORIA
Hi David,
Thank you for your review.
We’re delighted to hear how pleased you are with your Santa Maria aquamarine ring and pendant. It’s wonderful to know that you were able to add such a rare and special gemstone to your collection, and that you’re happy with the value of your purchases.
Thank you also for being a loyal customer since the early days of Gems TV. We truly appreciate your continued support and are so pleased to hear that you feel well looked after by our team. Providing our customers with beautiful jewellery and a service they can trust is incredibly important to us.
If you ever need any help, please don’t hesitate to contact our friendly team on 0800 330 8000.
Kind regards,
Gemporia
Highly recommend Gems
Items are well packaged, received within a few days of order.
I recently returned 2 rings that didn’t quite meet my expectations, but emailing Gems was easy, I received a reply shortly after I had sent it and the customer service agent was very helpful.
I have been a customer of Gems since 2020 and wouldn’t look to purchasing jewellery from anywhere else, unless there was something I specifically wanted that they didn’t have… I highly recommend them.
29 June 2026
Reply from GEMPORIA
Hi Andrea,
Thank you for your review.
We’re so pleased to hear that your orders have arrived well packaged and within a few days, and that you found our returns process and customer service team helpful when you contacted us.
Thank you for being a valued customer since 2020 and for your continued support. We truly appreciate your recommendation and hope you continue to enjoy your jewellery collection.
If you ever need any help, please don’t hesitate to contact our friendly team on 0800 330 8000.
Kind regards,
Gemporia
Very easy to order over the phone from…
Very easy to order over the phone from my home whilst watching gemporia . Helpful ove4 the phone . Beautiful silver bangle and lovely quality. Arrived on time.
6 July 2026
Reply from GEMPORIA
Hi Paula,
Thank you for your review.
We’re so pleased to hear that you found it easy to place your order over the phone and that our team were able to assist you. It’s wonderful to know that you’re happy with your silver bangle and the quality of your purchase.
We’re also delighted that your order arrived on time, and we hope you enjoy wearing your new piece for many years to come. If you ever need any help, please don’t hesitate to contact our team on 0800 330 8000.
Kind regards,
Gemporia
Really happy
Really happy to have had the opportunity to obtain Diavik diamonds. They really add something special to my collection.
(Somewhat surprised at the box of "Fibre Flour" that was included in the package, unfortunately it was past it's best before date!)
9 July 2026
Reply from GEMPORIA
Hi Liz,
Thank you for your review.
We’re so pleased to hear that you’re happy with your Diavik diamonds and that they’ve added something special to your collection. We hope you enjoy wearing and admiring this beautiful piece for years to come.
We’re sorry to hear about the fibre flour that was included in your package and that it had passed its best-before date. Please contact us on 0800 330 8000 so we can look into this further for you.
Kind regards,
Gemporia
Overall experience
I've never had any major issues with Gemporia since I started shopping with them. Their products are made to the highest standards and quality - what you see is really what you get. Prices are very reasonable. Orders are generally delivered within a few days, appropriately packaged whatever the order. The Presenters will always explain/give background of products to give a clear picture of what one is buying. The Call Centre Team are excellent - very professional, personal and helpful (no complaints there). Overall, Gemporia is a great company to shop with, and I will continue to use and recommend them to friends.
3 July 2026
Reply from GEMPORIA
Hi Dorothy,
Thank you for your lovely review. We're thrilled to hear you have found our call centre team to be excellent, presenters informative and have been happy with the quality and price of our products. We hope we will be able to continue assisting you in the future.
If there is anything we can help with, please call us on 0800 330 8000.
Kind regards,
Gemporia
Team of happinesses 🥰emporia is my most favourite show
Gemporia is my most favourite show, which l look forward to seeing every day.
When it comes to ordering items, the staff are so nice & friendly. Always helpful. The jewelry is so beautiful and at prices unbelievably affordable. Thanks to all the team for making my life happy 🥰
4 July 2026
Reply from GEMPORIA
Hi Wendy,
Thank you for your review.
We're absolutely delighted to hear that Gemporia is your favourite programme and that you enjoy watching us every day. It's wonderful to know that you've had such positive experiences with our friendly team and that you love the beauty and affordability of our jewellery.
Your kind words mean so much to us, and we'll be sure to pass your lovely comments on to the whole team.
We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Great Products, great quality care!
I love the items that I have purchased. The service and quality care has been top level and I would recommend purchasing to anyone. There are so many areas from which to choose. Such as pearls, gemstones, crystals, jades, and specialty stones. The deals and value are fantastic!
10 July 2026
Reply from GEMPORIA
Dear Elise,
Thank you for your lovely review and recommendation. It's great to hear that our service has been top level, and that you have enjoyed the variety we offer.
If there is anything you need assistance with please call our help team on 0800 330 8000.
Kind regards,
Gemporia
Gemporia is a wonderful company. They sell rare gemstones. I would like a more modern design and a higher quality 9-karat gold alloy. Sometimes the metal changes color or darkens.
I've been a Gemporia customer for 11 years. They have fast delivery and good quality gemstones.
4 July 2026
Reply from GEMPORIA
Dear customer,
Thank you for taking the time to leave a review. We're very happy to hear that you have found our delivery and gemstone quality to be good over the last 11 years - we hope that we can assist you for many more years to come.
Kind regards,
Gemporia
Reply from GEMPORIA
Hi Sandra,
Thank you for your kind words. We really appreciate hearing such lovely comments.
If there is anything we can assist with please call our help team on 0800 330 8000.
Kind regards,
Gemporia
Highly recommend
I have shopped with Gemporia for years and have always had excellent service. The price and quality of all their products is second to none and their no quibble money back guarentee means you can buy and try with no worries. Quick delvery and only 1 P&P for all purchases between midnight to midnight
10 July 2026
Reply from GEMPORIA
Hi Sarah Jane,
Thank you for being one of our customers for years. We're happy to hear that you have always had excellent service, great products and been able to utilise our 30-day money-back guarantee.
If there is anything we can help with please contact us on 0800 330 8000.
Kind regards
Gemporia
My husband bought this Ruby Ring for…
My husband bought this Ruby Ring for my birthday on 21st of this month.
& it's my Birthstone it's just lovely .have had Quite a few pieces from Gem's .all great Value. Quality. Xxx
10 July 2026
Reply from GEMPORIA
Hi Marian,
Thank you for your review.
We’re so pleased to hear that you love your Ruby ring, and it’s wonderful to know that your husband chose such a special piece for your birthday.
Thank you also for your continued support and for choosing us for your jewellery purchases. We’re delighted that you’ve been happy with the value and quality of your pieces, and we hope you continue to enjoy your collection.
Kind regards,
Gemporia
great ruby studs
clear speaking person from call centre
quite prompt delivery
my ruby studs from madagasca were everything l wanted
lovely backs to the earrings
10 July 2026
Reply from GEMPORIA
Hi Claire,
Thank you for your review. We're glad that the earrings were everything that you wanted!
If you need any assistance please contact us on 0800 330 8000.
Kind regards,
Gemporia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.