GEMPORIA Reviews 

19,955
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, including unique jewelry, often highlighting their appealing designs and affordable prices, which make luxury items accessible. The delivery service is frequently noted for being fast, reliable, and well-packaged, while the staff are commended for their friendly and informative approach. However, some customers noted that certain items did not fully meet their expectations regarding appearance or quality, citing concerns about gemstone cutting, color, or inadequate packaging. A few also mentioned a perception of declining value or feeling certain products were overpriced.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Staff

Customers consistently report positive experiences with staff, describing them as amazing, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied


Company details

  1. #191 of 290 best companies in Jewellery shop
  2. #80 of 114 best companies in Jeweller

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20k reviews

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4.6

All reviews

(19,955)

1,790 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order and product is better in…

Easy to order and product is better in the flesh. Delivery was quick.

26 June 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Gavin,

Thank you for your review.

We’re so pleased to hear that you found the ordering process easy and that your purchase looked even better in person. It’s also great to know that your order arrived quickly.

We appreciate your support and hope you continue to enjoy your purchase. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I love purchasing from this unique…

I love purchasing from this unique company. From ordering to delivery, communication is excellent. Safe delivery. 30 day money back guarantee 💯 6 months warranty on purchases. Customer support. Presenters friendly, informative and entertaining. Wise range of products, not just genuine gemstone jewellery, always precious metals too. They are ahead of the game with their designs, products and trends. I can't praise this company enough 🙌👌👏👍❤️😘🥰

17 May 2026
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Reply from GEMPORIA

Hi Stephanie,

Thank you for your review.

We’re so pleased to hear that you continue to enjoy shopping with us and that you've had such a positive experience from ordering through to delivery. It’s wonderful to know that you value our customer service, presenters, product range, and unique jewellery designs.

We truly appreciate your kind words and continued support, and we’ll be sure to pass your lovely comments on to the team.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Always helpful

2 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of customer service our team have provided, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, great service always totally reliable

1 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear that you find our ordering process so easy to use, and we do hope that you are happy with your purchases.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

As always Gemporia meets my…

As always Gemporia meets my expectations with their products their presentation and the knowledge of the items being offered for sale.

1 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of service our team have provided, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 4 out of 5 stars

Lovely jellery and good prices

Lovely jellery and good prices

25 June 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear that you are happy with your purchases, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Anahi ametrine pendant, beautiful!

My wife already had an Anahi ametrine pendant that I bought her some years ago from your good selves, but she lost it, and was absolutely devastated by the loss, because it was her favourite piece. The new one, though not quite the same, is beautiful, and she is over the moon with it. Like all the pieces we have bought from Emporia, they never fail to impress.

2 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your lovely review.

We are really pleased to hear how happy your Wife is with your Anahi Ametrine pendant gift.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Always a great experience

Always a great experience, highly recommend.

22 May 2026
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Reply from GEMPORIA

Hi,

Thank you for your lovely review.

We are really pleased to hear how happy you are with your purchases and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

This company has got everything right…

This company has got everything right with regards to my own treatment. It's customer service is second to none. I've been buying from them for years and never had any trouble.

1 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your lovely review.

We are really pleased to hear how happy you are with your purchases and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 3 out of 5 stars

Came wrong size but I've kept it and…

Came wrong size but I've kept it and wearing it one day I will take it and get it sized down

2 July 2026
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Reply from GEMPORIA

Hi Jacqueline,

Thank you for taking the time to leave your feedback.

We're sorry that it was not the size you needed. We have a resizing service available. If you would like some more information about this please call us on 0333 400 0011.

Kind regards

Gemporia

Rated 5 out of 5 stars

The products we bought were of good…

The products we bought were of good quality and we are very pleased with our purchases. The only goods we returned were the sports bras by You Bamboo, as they looked better on tv than in reality. We used to watch Gemporia regularly in the past, but recently we have been put of by some of the presenters, so our purchases are sporadic. We’ve given Gemporia 5 stars based only on the products we bought. If we based our rating purely on the quality of the presentation we would most probably only rated as 3 stars.

1 July 2026
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Reply from GEMPORIA

Dear Jerzy,

Thank you for taking the time to review our services and goods.

We're glad to hear that you were happy with the majority of your items.

We will of course pass your feedback on. If you would like to expand on this in greater detail or have anything to add please email help@gemporia.com.

Kind regards

Gemporia

Rated 5 out of 5 stars

Superb customer services

Superb customer services. Needed to resize a ring, all done & a very quick turnaround. Kept informed at all times a very easy process. Packaged well and delivered on time. Beautiful jewellery with a good choice.

1 July 2026
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Reply from GEMPORIA

Hello Kay,

Thank you for your feedback.

We're so glad to hear you had such a positive experience with our customer service, especially with the ring resizing. It's wonderful that you found the process easy and were kept informed.

Kindest Regards,
Gemporia

Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful ring, kept informed of delivery. The price was amazing and the quality was excellent. The only thing I would say is that they need to inform customers if rings can be resized.

25 June 2026
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Reply from GEMPORIA

Hello Diane,

Thank you for your feedback!

We're so happy to hear you had an excellent experience with our service and love your beautiful ring. We appreciate your feedback regarding informing customers about ring resizing options and will certainly take this into consideration.

Kindest Regards,
Gemporia

Rated 4 out of 5 stars

Easy to purchase and a quick delivery.

Easy to purchase and a quick delivery.
A little misguiding as the item purchased was promoted under the sale items, but was actually the full price paid.
Very pretty little ring, although did not fully meet my expectations.
Unfortunately Gemporia has no longer become my first ‘go to’ shopping for the amazing value and quality of previous years.

25 June 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We’re pleased to hear that you found the ordering process easy and that your delivery was quick. We’re sorry, however, that the ring did not fully meet your expectations and that you felt the sale promotion was misleading. We appreciate your feedback and will share your comments with our team to review.

We’re also sorry to hear that your recent experience has not matched the value and quality you’ve enjoyed from us in the past. We truly value your loyalty and hope we can regain your confidence in us in the future.

If there’s anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great experience

Shopping at Gemporia is great. They make fantastic Jewellery at very good prices and if you purchase anything there is a swift delivery. I love their products.

1 July 2026
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Reply from GEMPORIA

Hello Pam,

Thank you for your feedback.

We're so pleased to hear you enjoy shopping with us and love our products! It's wonderful to know you find our jewelry fantastic, our prices great, and our delivery swift.

Kindest Regards,
Gemporia

Rated 5 out of 5 stars

Awesome service

Always great service and great value beautiful jewellery i have been purchasing from gemporia from the beginning and i have some beautiful jewellery always have great customer service agents who go out of their way to help jewellery is delivered quickly and safely and great packaging

1 July 2026
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Reply from GEMPORIA

Hello Rhonda,

Thank you for your wonderful feedback!

We're so pleased to hear you've been a long-time customer and consistently receive great service and beautiful jewellery from us. It's wonderful to know our customer service agents go out of their way to help and that your jewellery arrives quickly, safely, and with great packaging.

Kindest Regards,
Gemporia.

Rated 5 out of 5 stars

I'm thrilled with my gold emerald stud…

I'm thrilled with my gold emerald stud earrings and both my aquamarine ring and earrings- they are beautiful and an excellent price. Thank you!!

1 July 2026
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Reply from GEMPORIA

Hello Esther,

Thank you for your feedback.

We're so happy to hear how thrilled you are with your gold emerald stud earrings and your aquamarine ring and earrings! It's wonderful to know you find them beautiful and well-priced.

Kindest Regards,
Gemporia

Rated 5 out of 5 stars

Always good communication

Always good communication and received quickly. Everything was as expected and well wrapped.

1 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hello,

Thank you for your feedback!

We're so pleased to hear that you experienced good communication and that your order was received quickly. It's wonderful to know everything met your expectations and was well-wrapped.

Kindest Regards,
Gemporia

Rated 5 out of 5 stars

Easy ordering prompt receipt goods…

Easy ordering prompt receipt goods excellent

23 June 2026
GEMPORIA logo

Reply from GEMPORIA

Hello Christine,

Thank you for your review.

We're so pleased to hear that you found the ordering process easy and that your goods arrived promptly. We appreciate your support!

Kindest Regards,
Gemporia.

Rated 5 out of 5 stars

Lovely jewellery, great prices

A lovely choice of jewellery and a really good price. I spoilt myself because there was a sale on with some great bargains.

1 July 2026
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Reply from GEMPORIA

Hi Hazel,

Thank you for your review.

We're so pleased to hear that you found a lovely choice of jewellery at great prices. It's wonderful to know you were able to treat yourself during our sale and pick up some fantastic bargains.

We hope you continue to enjoy your jewellery, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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