When I finally got to see the GP it was excellent. The system was a bit clunky and had to repeat things three times. The video call wouldn’t work or my computer but did on my phone. The timing of rece... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place! One standout exception to the rule is Chelsea-Anne Walker, a wonderful... See more
Company replied
Generally I am really satisfied . My questions are always answered and the team are knowledgable and very professional. I just wish it was a little quicker to get an authorisation . Sometimes it c... See more
Company replied
This is my first time experiencing claiming through my private healthcare. Carole has been really helpful by responding to my questions in a timely manner via email, when speaking to her over phone s... See more
Company replied
Company details
- #23 of 27 best companies in Health insurance agency
Written by the company
Private Health Insurance Solutions.
Contact info
General & Medical House, Napier Place, PE2 6XN, Peterborough, United Kingdom
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4.3
Excellent
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personal Service
G&M put in a call to me and managed to hold the price on renewal this year, very much appreciated, thank you. Ethan was also very good on the phone, I enjoyed talking to him.
27 March 2026
Reply from General & Medical
Hi D Luther,
Thank you for taking the time to share your experience with Ethan with us!
It's great to know that your renewal needs had been met and that you enjoyed speaking to Ethan. We'll be sure to share your kind words with him!
If you have any questions or need any support, please do not hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
The brilliant Sanum
The brilliant Sanum - who was speedy. Efficient and really sympathetic to my husband’s condition. She is a credit to your company…..
26 March 2026
Reply from General & Medical
Hi Marian,
Thank you for taking the time to share your experience with us, and your kind words about Sanum!
It's wonderful to hear that when you needed us she was able to provide you with speedy, efficient and sympathetic support when you needed it; we'll be sure to pass along your kind words to Sanum.
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always here to help.
Kind Regards
Samui saved my sanity
Samui saved my sanity - helped me access my portal - was super nice and funny and very knowledgeable
26 March 2026
Reply from General & Medical
Hi Linda,
Thank you for taking the time to share your experience with us! We are so pleased to hear that Sanum was able to assist you in accessing your portal and that you found her to be nice, funny and knowledgeable. We'll be sure to pass on your kind words to her, which I'm sure she'll really appreciate
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always happy to help!
Kind Regards
First Rate Service
Ethan your representative was very helpful and polite throughout our conversations.
24 March 2026
Unprompted review
Reply from General & Medical
Hi Derek,
Thank you for your kind feedback about Ethan!
It's great to know that Ethan was helpful and polite throughout your conversations. We'll definitely pass along your kind words to him and we're sure he'll be pleased to know he had a positive impact on your experience with us.
If you have any questions or need any support, please do not hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Jose Ramalhoso- Excellent service
Jose Ramalhoso, provided Excellent customer service. He was attentive, patient and found solutions. I highly commend him.
24 March 2026
Unprompted review
Reply from General & Medical
Hi India,
Thank you for sharing your feedback with us!
We are delighted to hear about the positive impact Jose has had on your experience with us. It's great to know that you found him to be attentive and patient, and that he was able to resolve any queries you were having.
We'll make sure to share your kind words with him!
If you have any questions or need any support, please do not hesitate to get in touch - Jose and the rest of the team are always here to help.
Kind Regards
I really appreciated communicating with…
I really appreciated communicating with Sanum as she is always so efficiently and thorough and always explains things in dept so that I fully understand in a very helpful and sincere manner.
17 March 2026
Unprompted review
Reply from General & Medical
Hi Hazel,
Thank you for sharing your experience with us and your kind words about Sanum!
It's great to know that Sanum is always efficient and thorough when you speak with her, and that her clear explanations helped you feel fully informed throughout.
We'll be sure to pass on your comments to her - she'll be pleased to know her helpful and sincere approach made a positive difference to your experience.
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always here to help!
Kind Regards
Confusion was cleared
Confusion was cleared with the help of Chelsea's input.
17 March 2026
Unprompted review
Reply from General & Medical
Hi Robert,
Thank you for sharing your experience with us! We are so pleased to hear that Chelsea was able to clear up any confusion you were experiencing. We'll be sure to share your feedback with her.
If you have any questions or need any support, please do not hesitate to get in touch - Chelsea and the rest of the team are always here to help!
Kind Regards
My query was attended to quickly and…
My query was attended to quickly and resolved to my satisfaction
17 March 2026
Reply from General & Medical
Hi Jane,
Thank you taking the time to share your feedback wit us!
We are delighted to hear that the team was able to attend to your query quickly and have it resolved to your satisfaction, we'll be sure to pass your kind comments back to them.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help!
Kind Regards
Reply from General & Medical
Hi John,
Thank you for sharing your feedback with us!
We're pleased to hear that your renewal query was handled quickly and efficiently. Providing prompt and effective support is something we always strive for, so it's great to know we met your expectations.
If you have any questions or need any support, please do not hesitate to get in touch - we are always happy to help
Kind Regards
Reply from General & Medical
Hi,
Thank you for taking the time to share your experience with us! We are delighted to hear that you find the team to be knowledgeable and good.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help!
Kind Regards
Be been with them a couple of years and…
Be been with them a couple of years and have found a responsive, helpful and straightforward staff and ethos.
So far so good..
12 March 2026
Reply from General & Medical
Hi Lee,
Thank you for taking the time to share your experience with us!
We are pleased to hear that over the last couple of years you have found us to be helpful, straightforward and responsive.
If you have any questions or need any support please do not hesitate to get in touch - we're always happy to help!
Kind Regards
First class service from Jose at G&M
My first experience with Medical & General to making a claim so trying to negotiate what you have to do to make a claim and make sure you’re not exceeding their guidelines is a little stressful especially when you’re not well. After sending an email to G&M with questions Jose from customer service answered my email question quickly and even said I could contact him if I had any more questions he was happy to help me which settled my mind and also enabled me to contact my consultant’s secretary to make my appointment with the knowledge all was covered .. thank you Jose! So far so good with my new healthcare provider.. let’s see how it goes !
9 March 2026
Unprompted review
Reply from General & Medical
Hi J Redmond,
Thank you for taking the time share your experience with us! We are so pleased to hear that when making your first claim Jose was able to respond to your questions quickly and provide the reassurance you needed. We'll be sure to pass on your kind words to him.
If you have any questions or need any further support, please do not hesitate to get in touch - Jose and the rest of the team are always happy to help.
Kind Regards
100% surport when needed
i needed advice reassurance help G M stood shoulder to shoulder with me . Chelsea is a credit to G M
6 March 2026
Unprompted review
Reply from General & Medical
Hi Mark,
Thank you for taking the time to share your feedback with us! We are delighted to hear about the wonderful service you received from Chelsea. It's great to know that when you needed us we were able to reassure and help you.
If you have any questions or need further support, please don't hesitate to get in touch - Chelsea and the rest of the team are always here to help.
Kind Regards
Very helpful and quick to assist with…
Very helpful and quick to assist with our issue.
Carole was very efficient with an instant resolution to our requirements.
6 March 2026
Unprompted review
Reply from General & Medical
Hi Steph,
Thank you for taking the time to share your experience with us!
We are delighted to hear that Carole was able to resolve your issue efficiently and instantly. We'll be sure to share your kind words with her.
If you have any questions or require any support, please do not hesitate to get in touch - Carole and the rest of the team are always here to help.
Kind Regards
Fantastic trustworthy company,
Fantastic trustworthy Company. I have been with them for at least 30 plus years.
Always there when you need them and a lovely family ownership!
No problems when you need them.
Mrs Alice Coaley
4 March 2026
Reply from General & Medical
Hi Mrs Alice Coaly,
Thank you for taking the time to share your kind feedback with us!
We truly appreciate your trust in us over the past 30+ years, and it's great to know that when you've needed us we've been able to support you.
If you have any questions or require any support, please do not hesitate to get in touch - we're always happy to help
Kind Regards
Good service
Chelsea was very helpful.
But I wish this company would notify me when a claim response is in my correspondence on the portal.
6 March 2026
Unprompted review
Reply from General & Medical
Hi Jerome,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found Chelsea to be helpful and we will be sure to share your kind words with her.
Your feedback about claim notifications has been noted and will be shared with the rest of the team.
If you have any questions or require any support, please do not hesitate to get in touch - we're always here to help
Kind Regards
When your wife faces an eyesight issue…
When your wife faces an eyesight issue out of the blue and she fears a loss of vision even with health cover the experience is traumatic in the extreme.
Immediately we contacted our health insurance company we were full of fear and worry of not knowing what the diagnosis could be.
We spoke to their representative Chelsea Walker and irrespective of our worry she listened to our difficult circumstances showed us from the outset an empathy for our predicament then she listened to our fears and then exuded both a calm and understanding manner throughout coupled with an exemplary and fully professional approach before She then began liaising with her underwriters to ensure we had the requisite cover to then grant authority to ensure we were able to see our consultant within hours.
Then she wished us well both before the first and all subsequent appointments to date and had the courtesy to contact us after every attendance to see if there was anything else we needed and reassured us that all we had to do was ask.
More recently we also spoke to her colleague Ethan Hogan who displayed the same consideration to our circumstances and listened to what we said and he again displayed the same professional approach and kindness to make us feel at ease
Truly we could not ask for anything more just to say thank you to all concerned for helping us whilst treatment for my wife remains ongoing.
We have no hesitation in recommending these insurers to anyone.and we do not believe you will find any better insurers anywhere else.
5 March 2026
Reply from General & Medical
Hi Alan,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that Chelsea and Ethan provided you with the support and assistance you needed during such a worrying time.
It's wonderful to hear how much of a difference Chelsea made. Providing empathy, reassurance and clear guidance is incredibly important to us, and we are pleased that she was able to listen and act quickly.
We're also very glad that Ethan was able to offer the same level of care and professionalism when you spoke to him.
We wish your wife all the best with her ongoing treatment.
Kind Regards
Stes clients from brokers with no…
Steals clients from brokers with no warning. Shoul be illegal. Scammers.
2 March 2026
Unprompted review
Reply from General & Medical
Hi Aaron,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Once I achieved contact with the…
Once I achieved contact with the renewals team, the service was very good but it took 4 phone calls and 2 emails before the issue of renewal was resolved.
25 February 2026
Reply from General & Medical
Hi Leslie,
Thank you for taking the time to share your feedback with us!
We're really pleased to hear that once you connected to out Renewals Team you found the service very good and that your renewal was successfully resolved.
If you have any questions or require any support, please don't hesitate to get in touch.
Kind Regards
delay in claim still waiting for it to be oked
first you have to submit a claim via the website
you then wait , make calls told it takes 5 working days to process the claim after 10 working days and further calls now being told their underwriters are very busy.I AM NOT INTERESTED IN YOUR ISSUES , just proves its a insurance business and not a company who deal with health care.
please do not reply with our standard contact the 0800 number total waste of my time
2 February 2026
Unprompted review
Reply from General & Medical
Hi A Co,
Thank you for taking the time to share more feedback with us.
Our claims process is designed to ensure all medical claims are assessed accurately and fairly, which does require submission via our website and review by the underwriter. However, we respectfully disagree that this reflects a lack of focus on healthcare.
Kind Regards
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